Benihana - Salt Lake City, UT

Review summary

1. M

   Molly

   Salt Lake City

   4 reviews

   1.0

   4 reviews

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Took 45 min to be seated and we arrived 32 min early because we knew there might be a slight wait. Were told three times only 15 more min. Not even close! After being sat the drinks took 37 minutes and then the soup and salad were served promptly BUT….took nearly TWO HOURS!!!!, before a chef showed up to cook for us!!! Insane! Then the waitress, Angela, never came back to refill drinks or get us a fork etc etc. had to ask the chef if she went home. Literally zero staff even walking around to assist in her absence! Another couple suggested the chef get directly to the food without the show and we agreed to it so he started right in cooking g then performed after. He’s was so cool and we loved him! Zero apologies from the staff or manager or comps offered or a discount. Nada! Will never ever go back and steer people away from this location. Have been a loyal customer from my Ballet West days and beyond as a child. Never again. Horrible service and mistake in my checkbook! Not the first time I e had a li g wait at the table or hearing about this same poor customer service from a friend or family member.
   

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2. j

   jena

   Salt Lake City

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always a great fun time!! We always come back. Food is always amazing.
   

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3. S

   Shon

   Salt Lake City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   My waiter rushed us and then proceeded to press the tip herself after pointing out my receipt in my face and my date! Embarrassing and unprofessional, but I chose to not make a scene and just walked my date out!
   

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4. K

   Katherine

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time going to Benihana. They put on a good show. Food was good as well
   

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5. D

   Derek

   Seattle

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Greeting experience was poor. No accommodation for children and confusion over reservations and seating. Would not go back to this location. Restrooms were also not clean.
   

   Benihana - Salt Lake City, UTResponded 1 day ago

   Hello Derek, We are truly sorry to hear about your recent experience at Benihana - Salt Lake City, UT. We strive to provide a welcoming and accommodating experience for all our guests, and it's clear we fell short during your visit. We understand how important it is to have a smooth and enjoyable dining experience, especially for families with children. We apologize for the confusion over reservations and seating, and for the cleanliness of our restrooms. Your feedback is crucial for us to improve. We hope you will reconsider and give us another chance to serve you better in the future. Best regards, Benihana - Salt Lake City, UT Management Team
   

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6. J

   Julie

   Salt Lake City

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was great…entertaining and very personable.
   

   Benihana - Salt Lake City, UTResponded 3 days ago

   Hey Julie, Thank you so much for your kind words and high ratings! We're thrilled to hear that you had a great experience with our chef at Benihana - Salt Lake City, UT. We always strive to provide a memorable dining experience for our guests, and it's wonderful to know we were able to do that for you. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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7. a

   allison

   Salt Lake City

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved having Ramon as our chef and Nancy as our server !! He cooked our food perfectly !! Nancy was very attentive to us and our needs as well!! We will come back as it’s our favorite place to eat even with our 4 hour round trip drive
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Thanks for the feedback, Allison! We're thrilled to hear that you had a wonderful dining experience with us at Benihana - Salt Lake City, UT. It's great to know that our chef and server were able to meet your needs perfectly and that you appreciated their attentive service. We're glad to hear that you're loving our restaurant even with your long-distance drive. We look forward to serving you again soon!
   

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8. LH

   LezlieH

   Salt Lake City

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   It would seem that Benihana has lost it’s roots and is pricing themselves out of reach☹️
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Hello Lezlie, We're truly sorry to hear that your recent experience at Benihana - Salt Lake City didn't meet your expectations. We strive to provide a great dining experience and it's clear we fell short this time. Your feedback about our pricing and the quality of our food is important to us. Rest assured, we are taking your comments seriously and will work on improving our offerings and service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. E

   Erika

   Salt Lake City

   1 review

   4.0

   1 review

   Dined on February 8, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The hostess mistakenly didn’t check us in for our reservation and we were forced to wait 40 minutes for our table. Other than that, the experience was good and the food was tasty, the rice quality was just OK. The chefs are very skilled and make the experience so fun.
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Hello Erika, Thank you for taking the time to share your experience at Benihana - Salt Lake City, UT. We're glad to hear that you enjoyed the food and the fun you had with our chefs. We apologize for the initial misunderstanding about your reservation and the delay you experienced. We strive to ensure all our guests have a seamless experience and we're sorry that wasn't the case for you. We appreciate your feedback and will use it to improve our service. We hope to welcome you back soon for a more enjoyable dining experience. Best, The Management Team
   

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10. M

    Meredith

    Salt Lake City

    2 reviews

    5.0

    2 reviews

    Dined on February 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Rogelio was super funny and entertaining. We'll be back.
    

    Benihana - Salt Lake City, UTResponded on February 8, 2025

    Thanks for visiting us, Meredith! We're thrilled to hear that you had a great time at Benihana - Salt Lake City, UT. It's wonderful to know that our team made you feel entertained and that our food and service lived up to your expectations. We appreciate your positive ratings and your kind words. We look forward to having you back soon!
    

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