Benihana - Salt Lake City, UT

Review summary

1. AS

   AlanS

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was a lovely evening. Good food, good service, good company.
   

   Benihana - Salt Lake City, UTResponded 4 days ago

   Hey Alan, Thank you for choosing to dine with us at Benihana - Salt Lake City, UT and for taking the time to leave us this wonderful review. We are thrilled to hear that you enjoyed your evening with us and that our food and service met your expectations. We always strive to provide our guests with a memorable dining experience and your kind words truly mean a lot to us. We have noted your feedback regarding the value and will strive to improve in this area. We look forward to welcoming you back soon for another lovely evening. Best wishes, The Management Team
   

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2. OT

   OpenTable Diner

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   Extremely noisy and cramped So cramped that even before ordering you smell like the grill Too much noise , can’t have a conversation
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Dear Guest! Thank you for sharing your experience at Benihana - Salt Lake City, UT. We're sorry to hear that you found our restaurant noisy and cramped. We strive to provide a comfortable and enjoyable atmosphere for all our guests, and we apologize if we fell short. We appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience. Best Regards, The Management Team
   

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3. OT

   OpenTable Diner

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun night. Great food and our server was very nice
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Dear Guest! We're so glad to hear that you had a fun night at Benihana - Salt Lake City, UT! We're delighted that you enjoyed our food and found our service to be nice. Your positive feedback means a lot to us. We always aim to provide an enjoyable dining experience for our guests. We look forward to serving you again soon. Best Regards, The Management Team
   

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4. OT

   OpenTable Diner

   San Antonio

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   Ordered filet and chicken, Steak was overcooked, chicken was overcooked and dried out, the fried rice was very very bland, the entire dish over all was just poorly cooked. And for a $60 meal, to be that bad, very disappointing.
   

   Benihana - Salt Lake City, UTResponded 5 days ago

   Dear Guest! We're really sorry to hear about your disappointing experience at our restaurant. We take pride in our food and it's disappointing to hear that we fell short this time. We appreciate your feedback on the filet and chicken, we're always looking for ways to improve. We're glad to hear that you appreciated our service, but we understand that the overall experience fell short. We hope you'll give us another chance to impress you in the future. Best, The Management Team at Benihana - Salt Lake City, UT
   

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5. G

   Grant

   Salt Lake City

   6 reviews

   5.0

   6 reviews

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food is always phenomenal. It’s super pricey and the “show” varies from mediocre to great, but the food is consistently good.
   

   Benihana - Salt Lake City, UTResponded on February 28, 2025

   Thanks for the feedback, Grant! We're thrilled to hear that you enjoyed the food at Benihana - Salt Lake City, UT. We understand that our prices may be high, but we assure you that the quality of our food and service makes it worth it. We're always striving to improve our'show' and your feedback is valuable to us. We hope to serve you again soon. - The Management Team
   

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6. S

   Steven

   VIP

   Salt Lake City

   3 reviews

   1.0

   3 reviews

   Dined on February 24, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   We’re regulars at Benihana and tonight was just awful. They were running 45 minutes behind on reservation times, were extremely short staffed, and everything took forever. Bummer for my daughter’s birthday dinner. My A5 steak was pure fat (and I’ve eaten a lot of A5). Just a bad experience overall
   

   Benihana - Salt Lake City, UTResponded on February 25, 2025

   Thanks for visiting us, Steven. We're truly sorry for the disappointing experience you had during your recent visit to Benihana - Salt Lake City, UT. We understand how important special occasions are, especially on such a special day like your daughter's birthday. We apologize for the delay in reservation times and the inconvenience it caused. We also regret that your steak was not up to our usual high standards. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a better one. Best regards, Benihana - Salt Lake City, UT Management Team
   

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7. C

   Carolyn

   Salt Lake City

   1 review

   5.0

   1 review

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quinn was so nice and entertaining! Great way to celebrate daughter’s birthday! Thank you!
   

   Benihana - Salt Lake City, UTResponded on February 24, 2025

   Thanks for the feedback, Carolyn! We're thrilled to hear that you enjoyed your experience at Benihana - Salt Lake City, UT. It's wonderful to know that our team made your daughter's birthday celebration memorable. We're glad you found the food and service to be great and we look forward to welcoming you back for more celebrations in the future. Best wishes, The Management Team.
   

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8. J

   Joseph

   Salt Lake City

   1 review

   2.0

   1 review

   Dined on February 22, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   I was very suprised by how much of a price increase Benihana established. The food/experience is no longer worth it to me. Last time I went there the surf & turf meal I usually get was around $30, but this last time I went (21 FEB) It costed me $50. The food was mostly flavorless compared to last time and the chef was not very energetic. It just was not worth the almost $200 dollar bill.
   

   Benihana - Salt Lake City, UTResponded on February 27, 2025

   Hey Joseph, We're really sorry to hear about your recent experience at Benihana - Salt Lake City, UT. We understand that the surfer's special meal and overall dining experience didn't meet your expectations, and we apologize for the increase in pricing. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services and offerings. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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9. H

   Holly

   Nashville

   1 review

   4.0

   1 review

   Dined on February 22, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Overall, it was fine. The most disappointing part, though was the steak. If I'm going to spend $62 on a wagyu steak, I expect to be able to taste the steak. Instead, all I tasted was SALT - enough that it actually burned my mouth. Everything else tasted good, but because of that, I can't say it was worth the money spent.
   

   Benihana - Salt Lake City, UTResponded on February 25, 2025

   Hey Holly, we're really sorry to hear that your steak didn't meet your expectations. At Benihana - Salt Lake City, UT, we strive to provide our guests with the best dining experience, and it seems we fell short this time. We appreciate your feedback on the taste of the wagyu steak, and we'll definitely take it into consideration as we continually work to improve our food quality. We're glad to hear that you enjoyed the rest of the meal, but we hope that overall, it was worth the money spent. Thanks for your review, and we hope to see you again soon. - The Management Team
   

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10. T

    Tommy

    Salt Lake City

    5 reviews

    5.0

    5 reviews

    Dined on February 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    I’ve been to Benihana several times. The food was great, as usual. It was super busy and slow this night. Still 5 star. I’ll be back.
    

    Benihana - Salt Lake City, UTResponded on February 22, 2025

    Thanks for the feedback, Tommy! We're thrilled to hear that you've been to Benihana several times and that you enjoyed our food. We're sorry to hear that this night was slower than usual. We're committed to ensuring a smooth dining experience for all our guests, and your feedback helps us do just that. We appreciate your patience and look forward to serving you again soon!
    

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