Benihana - Salt Lake City, UT

Review summary

1. A

   Abriel

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing atmosphere and service!! Wonderful place to celebrate!
   

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2. B

   Brady

   Phoenix

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   The restaurant felt too tightly crammed together. If they removed just one teppanyaki grill, it would create a much more comfortable dining experience. The food was okay, but nothing particularly special. We were visiting from out of town and decided to treat ourselves, but unfortunately, it didn’t live up to our expectations. We’ll likely look elsewhere next time we’re in Salt Lake.
   

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3. J

   Justin

   Dallas

   13 reviews

   2.0

   13 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 4

   Once again, the food was delicious and the chef was fun. The restaurant front is poorly run. We had a 6:15pm reservation but actually didn’t get to our table until nearly 7:00pm. Then we didn’t get a waitress to even acknowledge us for at least 10 to 15 minutes. After that, the experience was fine. The menu has been reduced which is disappointing. For example, the meal that was NY Strip is no longer an option (?).
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Hey, Justin! Thank you for your feedback on your recent visit to Benihana - Salt Lake City. We're glad to hear that you enjoyed the food and our chef's fun. However, we apologize for the delay in seating and service you experienced. We understand how frustrating that can be and we're working on improving our service times. We also appreciate your feedback regarding the menu changes. We hope to serve you better in the future. Best, The Management Team
   

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4. S

   Sydney

   VIP

   Salt Lake City

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Quantity and quality of food were below average. It was a busy night but service and timing were way off; our appetizer edamame arrived after the entrees and the side that was supposed to come with the entrees arrived nearly 20 minutes later. Drinks weren’t correct and steak was overcooked. There are way better restaurants for the price.
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Hey Sydney! Thanks for visiting us at Benihana - Salt Lake City. We're truly sorry to hear that your experience did not meet your expectations. We strive to provide our guests with top-notch service and food, and it's clear we fell short during your visit. We also apologize for the delay in your appetizers and the overcooked steak. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to make it right in the future. Sincerely, The Management Team
   

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5. J

   Joseph

   Salt Lake City

   1 review

   3.0

   1 review

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Everything was great until the end when the waitress kept looking over my shoulder at the tip amount which felt really uncomfortable.
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Hey, Joseph! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food and found it to be good value. However, we're sorry to hear about the discomfort you felt due to the tip amount. We assure you that we will take your feedback into consideration and improve our service training to avoid such situations in the future. We hope to serve you again soon and provide a more comfortable and enjoyable dining experience. Best, The Management Team
   

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6. A

   Anne

   Salt Lake City

   2 reviews

   2.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   Our reservation was for 6:30. We showed up on time and were quoted a 25 minute delay. We were finally sat after over an hour delay. The servers did their best to accommodate a busy night but it was very apparent they were understaffed and exhausted. What’s the point of offering reservations if you’re going to be over an hour behind? Part of the allure of Benihana is the experience- we had overly tired and hungry kids, a chef trying to catch up but overall it was not a good experience. Half our table didn’t receive part of their food, and we had to request drink refills and remind the server. I feel for the service staff- they were doing their best. The manager did offer us 50% off which was very generous. I just don’t know that we will ever be back.
   

   Benihana - Salt Lake City, UTResponded 7 days ago

   Hey, Anne! We're really sorry to hear about your recent experience at Benihana - Salt Lake City. We understand how frustrating it can be to have a long wait, even on a busy night. We appreciate your patience and understanding. We're glad to hear that you found our service to be commendable, despite the delay. We're also glad you found value in our offer. We understand how frustrating it can be to feel rushed and disappointed. We appreciate you bringing this to our attention, and we will use this as an opportunity to improve. We hope you'll give us another chance in the future. Best, The Management Team
   

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7. R

   Rosemary

   Salt Lake City

   3 reviews

   3.0

   3 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Music way too loud. Quieter and theme would have been better. We really missed the teriyaki sauce they used to cook with the meats. Salt and pepper alone are not enough. Chicken rice is now $7 extra. Way too high. Gets dirtier inside every time we go. Mario was chef. He did a great job!
   

   Benihana - Salt Lake City, UTResponded 7 days ago

   Hi Rosemary! Thank you for your feedback. We're sorry to hear that the music volume was too high and that the teriyaki sauce wasn't to your liking. We appreciate your suggestion about the music volume and will consider it for future improvements. We're also sorry to hear that you found the chicken rice price higher than expected. We strive to provide a quality dining experience for all our guests and your input helps us do just that. We're glad to hear that you found our service satisfactory and we look forward to welcoming you back to Benihana - Salt Lake City, UT for a better experience. Best, The Management Team
   

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8. L

   Layne

   Salt Lake City

   5 reviews

   5.0

   5 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quinn did a great job. This is always a fun place to take my kids, and the staff did a great job keeping them happy and entertained. Thank you!
   

   Benihana - Salt Lake City, UTResponded on December 11, 2024

   Thanks for the feedback, Layne! We're thrilled to hear that you and your kids had a great time at Benihana - Salt Lake City. It's our pleasure to provide a fun and entertaining atmosphere for all ages. We're glad to know that our staff was able to keep your kids entertained and happy. We look forward to your next visit!
   

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9. C

   Craig

   VIP

   Hawaii

   8 reviews

   2.0

   8 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Hard to understand why Benihana is charging 7.00 per person for fried rice on top of a 40.00-50.00 meal? Used to be a part of the meal. We will not be returning, too many other choices around SLC.
   

   Benihana - Salt Lake City, UTResponded on December 9, 2024

   Thanks for the review, Craig! We're sorry to hear that your recent experience at Benihana - Salt Lake City didn't meet your expectations. We understand your concerns about the fried rice and portion sizes, and we appreciate your feedback as it helps us improve. We're constantly looking for ways to provide value and we'll certainly take your comments into consideration. We hope you'll reconsider and give us another chance in the future. Best regards, Benihana - Salt Lake City Management Team
   

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10. S

    Sally

    Salt Lake City

    1 review

    4.0

    1 review

    Dined on December 5, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Too difficult to get to downtown SLC location. Mario the chef was EXCELLENT!!
    

    Benihana - Salt Lake City, UTResponded on December 9, 2024

    Dear Sally! Hey, thank you for choosing Benihana - Salt Lake City for your visit and for taking the time to leave us a review. We're thrilled to hear that you had an excellent experience with our chef and that our service met your expectations. We're sorry to hear about the difficulty in accessing our downtown location. We are continually working to improve our services and your feedback is invaluable in this process. We hope to see you again soon!
    

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