Benihana - San Diego, CA

Review summary

1. OT

   OpenTable Diner

   San Diego7 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great once we got seated. We waited for an hour past our reservation time. The hosts informed us they were running behind which was nice but it was still frustrating because we had our kids with us and they were hungry and getting tired.
   

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2. OT

   OpenTable Diner

   Greater Boston2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation for 7:00 a week in advance. Didn’t get seated until 8:00 and didn’t get served any food until 8:45. Awful
   

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3. EA

   EsmeraldaA

   San Diego1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience, don’t come. We are currently here, our reservation was for 7:45, we finally sat down at 9:30. It’s 10, still no cheff, no comment from management, no comps for the wait, nothing. If it wasn’t because we’re beyond the point of leaving, we would’ve walked out. We’re hear to celebrate and the poor management experience has ruined our night. Overly booked, under staffed, horrible management, a perfect storm. Don’t come, especially if you have children.
   

   Benihana - San Diego, CAResponded 1 day ago

   Thanks for the review, Esmeralda. We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. It's disappointing to know that we didn't meet your expectations on your special night. We understand how frustrating it must have been to wait for so long and not receive the service you expected. We are taking your feedback seriously and will work on improving our service. We hope you'll reconsider and give us another chance to make it right. Best regards, The Management Team
   

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4. OT

   OpenTable Diner

   San Diego1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Reservations were at 6:30PM. I got there with my two hungry daughters at 6:15. We were seated at 8PM. We weren’t served drinks until 8:30. We had three different waiters during our stay and none of them showed up unless the chef called for them. Food was decent as usual but waste of money and time
   

   Benihana - San Diego, CAResponded 1 day ago

   Dear Guest! We're really sorry to hear about your experience at Benihana San Diego, CA. We understand that waiting can be frustrating, especially when you're looking forward to a nice meal. It's also disappointing to hear that you weren't provided with drinks or service promptly. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience. Sincerely, the Management Team.
   

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5. J

   Jodi VIP

   San Diego14 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Took a long time for food and dirks to start to flow. Chef was fine but he cooked veggies at the end and seafood at the beginning which was odd. Overall great food and value with the spectacle of it all. Very busy and noisy if that bothers you.
   

   Benihana - San Diego, CAResponded 1 day ago

   Hey Jodi, thank you for taking the time to share your experience at Benihana - San Diego, CA. We're glad to hear that you enjoyed the food and found value in our offerings. We apologize if you found our chef's cooking and the timing of the dishes to be different. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our guest experience. We're sorry if the noise level was a bit high, we aim to create a lively atmosphere, but we understand that it can sometimes be a bit overwhelming. We hope to welcome you back soon! Best regards, Benihana - San Diego, CA Management Team
   

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6. R

   RAMIRO VIP

   Monterrey5 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   MUY BUENA COMIDA PERO MUY RUIDOSO Y MUY LELNO CON SERVICIO LENTO PERO ATENTO
   

   Benihana - San Diego, CAResponded 1 day ago

   Estimado Ramiro! Gracias por tomarse el tiempo para compartir su experiencia. Nos alegra saber que disfrutó de nuestra comida. Lamentamos que el ruido y la alta concurrencia hayan afectado su visita, así como la lentitud en el servicio. Nos esforzamos por ofrecer un ambiente agradable y una atención eficiente, y su comentario nos ayuda a mejorar. Apreciamos que haya notado la atención de nuestro equipo y esperamos recibirlo nuevamente para brindarle una experiencia aún mejor. Atentamente, La Gerencia
   

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7. B

   Belle

   San Francisco3 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Not friendly greeter, cook fixated with a different family “he knows “ talks to them more and not a fun cooking show at all
   

   Benihana - San Diego, CAResponded 1 day ago

   Thanks for visiting us, Belle. We're sorry to hear that you didn't have the experience you hoped for. We strive to provide a welcoming atmosphere for all guests, and we regret that we fell short in your case. We're always looking to improve and your feedback is invaluable to us. We hope you'll give us another chance to make it right.
   

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8. VJ

   ValJ VIP

   San Diego12 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was very crowded; however, staff was very accomidating and friendly. Always, always, make sure you have a reservation for this location.
   

   Benihana - San Diego, CAResponded 1 day ago

   Thanks for the review, Val! We're thrilled to hear that you had a great experience at Benihana - San Diego, CA. It's always our goal to make our guests feel comfortable and welcome, and we're glad we could do that for you. We appreciate your understanding about the crowded situation and we're glad we could accommodate it. We're looking forward to your next visit. Thanks again for your kind words!
   

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9. OT

   OpenTable Diner VIP

   San Diego2 reviews

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   They where running Mate 45 momutes behind schedule too crowded.
   

   Benihana - San Diego, CAResponded 7 days ago

   Dear Guest! Thanks for visiting us at Benihana - San Diego, CA. We're sorry to hear about the delay in flying the Mate 45, and we understand how that can affect the dining experience. We're glad to know that you enjoyed the food and found value in your visit. We're sorry to hear that the service didn't meet your expectations. We will definitely work on improving our service speed and attentiveness. We appreciate your feedback and hope to serve you better in the future.
   

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10. J

    Janet VIP

    San Francisco7 reviews

    5.0

    Dined on March 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was a while before they began to help us but the chef Jesse O. made up for it he was funny and fast, our frowns changed quickly.
    

    Benihana - San Diego, CAResponded on March 3, 2025

    Thanks for the feedback, Janet! We're thrilled to hear that you had such a positive experience at Benihana - San Diego, CA. It's great to know that our team made up for the delay in service with their quickness and humor. We're also glad to hear that your frowns changed quickly! We strive to provide excellent food and service to all our guests, and your kind words affirm that we're doing our job. We look forward to serving you again soon.
    

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