Benihana - San Diego, CA

Review summary

1. C

   Carrie

   Boise

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 1

   We had reservations at 6:45. We didn’t get seated for over an hour then it took them 45 minutes to even start bringing us. There were at least 50 other people that experienced the same thing I would never go back.
   

   Benihana - San Diego, CAResponded today

   Hey Carrie, We're really sorry to hear about your experience at Benihana - San Diego, CA. It's not the kind of service we aim to provide, and we understand your frustration. We apologize for the long wait and the lack of service you experienced. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide you with the kind of experience you should have had. Best regards, The Management Team
   

   Is this helpful?

2. J

   Janell

   San Diego

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Reservation for 645, seated at 740. That is not the purpose of a reservation.
   

   Benihana - San Diego, CAResponded today

   Hi Janell, Thank you for choosing Benihana - San Diego, CA for your dining experience. We regret to hear that your reservation was not honored as originally scheduled. We understand the importance of making reservations in advance and we apologize for the inconvenience. We appreciate your feedback and will use it to review and improve our reservation procedures. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

   Is this helpful?

3. M

   Marcellus

   San Diego

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Chef and food were very good, we felt the waiter was rushing us to eat and get out. As soon as the chef served our food the waiter was there with the bills. Just did not like that and the fact that he was rushing around the table.
   

   Benihana - San Diego, CAResponded today

   Hello Marcellus, We're glad to hear that you enjoyed the food at Benihana - San Diego, CA, but we're sorry to hear that you felt rushed during your visit. We always aim to provide excellent service to all our guests, and we regret if we fell short in your case. Please know that we take your feedback seriously and we'll certainly address this with our team to ensure it doesn't happen again. We hope to have the opportunity to serve you again and provide a more relaxing dining experience. Best, The Management Team
   

   Is this helpful?

4. K

   Kara

   San Diego

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Our waiter was fabulous! Super sweet and it was totally not her fault but our reservation was at 5:30 and we left at 8 we didn’t get our chef until a little after 7. We have been more than a handful of times and it never has taken that long. Also, I think for the money the portions could be a little bigger but that’s just me.
   

   Benihana - San Diego, CAResponded today

   Hi Kara, Thank you for your feedback. We're glad to hear that our waiter made your experience at Benihana - San Diego, CA, enjoyable. We're sorry to hear that your reservation time and the delay in your chef's arrival impacted your experience. We understand your expectations and we appreciate your patience. We also take your suggestion about portion sizes into consideration. We hope to serve you again soon and provide you with a better experience. Best, The Management Team
   

   Is this helpful?

5. T

   Trang

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chris, the cook, was excellent and so was the service and food. We have been to Benihana many times but this was the best cook and the food was the best we have had. Would recommend this location.
   

   Benihana - San Diego, CAResponded 1 day ago

   Hi Trang, Thank you for your kind words and for being a loyal Benihana's customer. We're thrilled to hear that you enjoyed our service and food. It's always a pleasure to serve our customers and we're glad we could provide you with the best experience. We appreciate your feedback and we'll strive to continue delivering the same quality to our guests. We look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

6. A

   Abel

   San Francisco

   12 reviews

   3.0

   12 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Unfortunately This chain continues to deteriorate.
   

   Benihana - San Diego, CAResponded 2 days ago

   Thanks for visiting us, Abel. We're truly sorry to hear that your recent experience at Benihana - San Diego, CA didn't meet your expectations. We're always striving to provide the best service and food, and we regret that we missed the mark this time. We appreciate your feedback and will certainly take it into consideration as we continually work to improve our guests' experiences. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, The Management Team
   

   Is this helpful?

7. L

   Lynn

   San Diego

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The restaurant was kind of dirty. It wasn't a clean as it used to be. There were just way too many people waiting in front lobby and bar area. Everyone said they had to wait almost an hour to be seated. We had a 7:00 reservation, but didn't get seated till 8:05. Then had to wait almost another 1/2 before chef came out to cook. We ended not able to eat our dinner till after 9:00. Employees were very nice and felt bad for customers having to wait so long. They all said corporate changed their appointment, seating... Bottom line is they're allowing people to make reservations when they don't have the capacity to fist all those people at that time slot. For the price we paid, we didn't think it was worth all the hassle of having to wait so long. (no point of making a reservation if you still have to wait for an hour) We don't think we would be coming back. It's sad because this is not the first time we've been here, and it used to be a really nice and fun place to have dinner with family and friends.
   

   Benihana - San Diego, CAResponded 3 days ago

   Thanks for the feedback, Lynn. We're sorry to hear about your recent experience at Benihana - San Diego, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We're sorry for the inconvenience you experienced, and we apologize for the inconvenience caused by the reservation system. We're continuously working on improving our service and we hope you will give us another chance to serve you better. Best regards, Benihana - San Diego, CA Management Team
   

   Is this helpful?

8. C

   Catie

   San Diego

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Trever Johnson was the best at our table. He was the most interactive and keep us smiling and laughing the whole time. Our sever Eric was equally the best at keeping all things amazing for us as well. Can’t wait to be back, and see them both!!
   

   Benihana - San Diego, CAResponded 3 days ago

   Hey Catie, we're overjoyed to hear that you had such a great experience at Benihana - San Diego, CA! It's wonderful to know that our team made you smile and laugh throughout your meal. We always aim to make our guests feel comfortable and well taken care of, and it's heartwarming to hear when we've succeeded. We can't wait to welcome you back and continue to wow you with our service! Thanks again for your kind words and high ratings.
   

   Is this helpful?

9. E

   Elena

   San Diego

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server made our experience very delightful can’t wait to come back!
   

   Benihana - San Diego, CAResponded 4 days ago

   Hey Elena, we're thrilled to hear that you had a wonderful time at Benihana - San Diego, CA! It's always our goal to provide excellent food and service, and we're glad we hit the mark for you. We look forward to welcoming you back soon!
   

   Is this helpful?

10. M

    Marlene

    Salt Lake City

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It’s a treat to eat at Benihana’s for our family. The entertainment, meal & service was great. We thought we were going to get ice cream. We were told it was not available for our $30 plus meals. Another sad change We were a little disappointed but everything else was great. Missed the green tea ice cream
    

    Benihana - San Diego, CAResponded 4 days ago

    Thanks for the review, Marlene! We're thrilled to hear that you and your family enjoyed your experience at Benihana - San Diego, CA. It's great to know that our entertainment, meal, and service exceeded your expectations. We're sorry for the lack of green tea ice cream, but we're glad to hear that you found other items to be great. We appreciate your feedback and look forward to welcoming you and your family back soon!
    

    Is this helpful?