Benihana - San Diego, CA

Review summary

1. G

   George

   Las Vegas

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We never got food. We where seated 1 hour late and had to leave the table after 45 min because they didn’t serve us
   

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2. D

   Denise

   Orange County

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful waitress and cook. Delicious food and variety! Our big complaint - we had a 7:15 reservation and were seated at 7:45, we were served soup and salad quickly- 8:00-8:15. But the cook did not make it to our teppanyaki table until 10:00pm. If we had known we would be eating at 10pm on a 7:15 reservation we would not have seated. Tables seated after us had a cook before us. They kept promising us that the cook was coming, and then other tables would get a cook, but not us.  the discrepancy was never explained. We were given a free appetizer of edamame while we waited. It was Thanksgiving, so it was very crowded at the restaurant. Still we would go back on a non-Holiday because when we did get service, it was great and the food was delicious.
   

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3. R

   Ricardo

   San Diego

   12 reviews

   5.0

   12 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great place to spend our Thanksgiving. Great food and service. The wait was a bit long but drinks at the bar took care of that. I can’t wait to be back with my family.
   

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4. K

   Kim

   San Diego

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   You should have at least two people running the front /reception area Today /Thanks Giving/was a special day but it was hectic Unorganized, I love your place but it was not a good dining experience
   

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5. B

   Barbara

   Central Coast

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and excellent atmosphere. Great place to go if you’re in town!
   

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6. d

   daryl

   San Diego

   11 reviews

   vip
   3.0

   11 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was not your typical visit to Benihana. We didn't get the usual show that they put on but just got our food cooked on the Teppanyaki Grill. The food was good and the service was excellent.
   

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7. V

   Veronica

   Baja California

   2 reviews

   vip
   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Slow service. It took us an hour to get our food
   

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8. S

   Shannon

   San Diego

   2 reviews

   vip
   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sergio and Kevin were great! We had a lot of fun and the food was good as always
   

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9. C

   Cyndie

   San Diego

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We have come to Benihana many times over the years. Our last visit was not as good as in the past first of all parking is very limited and they charge you 8 dollars for valet. The front staff was very friendly as well as our waitress. We had to wait over an hour to get our chef. He was not very friendly seemed overwhelmed. He overcooked the lobster and the food was very salty. Our waitress was amazing and tried to make up for some of the shortcomings.
   

   Benihana - San Diego, CAResponded 1 day ago

   Hi Cyndie, We appreciate your feedback and we're sorry to hear that your recent visit to Benihana - San Diego didn't meet your expectations. We understand how frustrating it can be to find a place with limited parking and wait times, especially when you've been coming to our restaurant for years. We're also sorry to hear that your food didn't meet your expectations, as we strive to provide our guests with delicious meals. We're glad to know that our staff was friendly and you enjoyed the service. We will take your feedback into account and work on improving our service and food quality. We hope to have the opportunity to serve you again in the future and provide a better experience.
   

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10. B

    Benjamin

    Las Vegas

    3 reviews

    4.0

    3 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    They were great. Everything is too expensive now, Benihana included. But it was great, and our chef Santiago and server Nathan were awesome
    

    Benihana - San Diego, CAResponded 2 days ago

    Hello Ben! Thank you for taking the time to share your thoughts about Benihana - San Diego. We're delighted to hear that you enjoyed your experience with us. We're sorry to hear that you felt our prices were high. We strive to provide a dining experience that justifies the cost, and your feedback helps us in that effort. We're glad to hear that our team was able to provide you with excellent service. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
    

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