Benihana - Santa Anita, CA

Review summary

1. E

   Edgard

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was my first time going to Benihana‘s great experience my kids love the show. Food was excellent.
   

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2. A

   Ann

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Going on Valentine’s Day was probably a mistake. It was busy and we got seated with 6 other people and it was extremely crowded. Ruined the experience for sure. The shrimp and veggies were a bit too charred for my liking. Steak was phenomenal though. Overall, I did not enjoy my experience. It is a hit or miss at this Benihana’s and tonight was a miss.
   

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3. W

   Wendy

   VIP

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   They were way way way overbooked. We waited for over an hour for our reservation. Everyone was lovely but don’t go on a weekend.
   

   Benihana - Santa Anita, CAResponded 1 day ago

   Thanks for visiting us, Wendy. We're truly sorry to hear about your experience at Benihana - Santa Anita, CA. We understand that waiting for your reservation for such a long time can be frustrating and we apologize for the inconvenience. We're glad to hear that everyone was lovely, but we understand that the overall experience was not up to our usual standards. We appreciate your feedback and will use it to improve our service in the future. We hope you'll give us another chance to make your weekend special. Best, The Management Team
   

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4. R

   Rita

   Los Angeles

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiting was bad even we had reservations we still had to wait 45 min more
   

   Benihana - Santa Anita, CAResponded 6 days ago

   Hello Rita, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed your meal and the service at Benihana - Santa Anita, CA. We understand that waiting can be frustrating and we're sorry for the delay you experienced. We appreciate your patience and understand your concerns. We'll certainly take them into consideration as we continually strive to improve our service. We hope to see you again soon! Best regards, The Management Team
   

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5. L

   Lesley

   VIP

   Washington DC

   11 reviews

   4.0

   11 reviews

   Dined on February 3, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Reservations don’t seem to make a difference After 45 minutes waiting - we inquired and were told that’s normal, make your reservation 30-45 earlier and call ahead….WTF?! AFTER being upset about that, Des the chef and Hana the server made up for it…. Food and Service were great! The presentation and skill of Des with the attention Hana provided has me with breathing down the 45 min wait :) update: Would you show where I may have read your resv system? Just so others don’t “misunderstand?
   

   Benihana - Santa Anita, CAResponded on February 5, 2025

   Hello Lesley, Thank you for your review and for choosing to dine with us at Benihana - Santa Anita. We're thrilled to hear that you enjoyed the food and service. We sincerely apologize for the long wait you experienced and for the misunderstanding about our reservation system. We strive to provide our customers with exceptional service and your feedback is invaluable in this regard. We're glad to know that despite this, you were satisfied with your overall experience. We look forward to welcoming you back soon. Best regards, The Management Team
   

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6. s

   suli

   Las Vegas

   6 reviews

   1.0

   6 reviews

   Dined on February 2, 2025

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 3

   I’ve had a few experiences at this Benihana, and unfortunately, they seem to be consistently overbooked. My recent reservation was for 8 PM, but we weren’t seated until 9 PM, and our meal didn’t arrive until 9:40 PM. This has happened before, and I believe it’s important for the restaurant to address this issue. While I understand that some customers may linger at their tables, it seems that the core problem lies in the overbooking. I hope the management can find a solution to improve the dining experience for everyone. ---
   

   Benihana - Santa Anita, CAResponded on February 3, 2025

   Hey Suli, Thank you for your feedback and for choosing to dine with us at Benihana - Santa Anita. We're truly sorry for the wait you experienced during your last visit. We understand how frustrating that can be and we're taking your comments seriously. We're working on improving our reservation system to avoid such situations in the future. We hope to provide you with a better experience in the future. Best regards, The Management Team
   

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7. K

   Karen

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef was fun and entertaining. Server super helpful and cheerful
   

   Benihana - Santa Anita, CAResponded on February 2, 2025

   Thanks for the review, Karen! We're thrilled to hear that you had a fun and enjoyable dining experience at Benihana - Santa Anita, CA. It's great to know that our chef and server made a positive impression on you. We're always here to provide a cheerful and helpful service, and we're glad that we met your expectations. We appreciate your feedback on the value and we're always working to provide the best experience for our guests. Looking forward to serving you again soon!
   

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8. M

   Meg

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on January 27, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reservation was for 5:30 but chef didn’t arrive until 6:50. We were told we can’t do dinela menu unless we sat at the bar area, which it wasn’t noted anywhere… why would we dine there to sit at the bar? They ultimately let us order the dinela menu. We added some additional a La carte items. We were charged $10 extra per add on (on top of what it said on the menu) because they said ordered dinela. They did not tell us when we ordered and found out when we got the check. Wasn’t the typical Dinela experience that we enjoyed at other restaurants.
   

   Benihana - Santa Anita, CAResponded on January 28, 2025

   Thanks for the review, Meg. We're truly sorry to hear about your experience at Benihana - Santa Anita, CA. We apologize for the confusion regarding your seating arrangements and the additional charges you faced. We understand how frustrating that must have been and we sincerely apologize for any inconvenience caused. We strive to provide a smooth dining experience for all our guests and it's clear we fell short during your visit. Your feedback is valuable and we'll definitely look into this matter to prevent such incidents in the future. We hope you'll give us another chance to make it up to you. Best regards, Benihana - Santa Anita Management Team
   

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9. J

   Jojo

   Los Angeles

   1 review

   3.0

   1 review

   Dined on January 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We had a reservation and had to wait for 30 mins, the show took us 2 hours to eat, so we had to cancel our movie. Going when it’s busy and full table takes longer. The food was too salty, and it was very loud.
   

   Benihana - Santa Anita, CAResponded on January 27, 2025

   Thanks for the review, Jojo. We're sorry to hear that your experience at Benihana - Santa Anita, CA, was less than satisfactory. We understand your frustration with the wait time and the food quality. We always strive to provide our guests with the best dining experience possible, and we apologize if we fell short this time. We appreciate your feedback and will use it to improve our service. We hope to have the chance to serve you again and provide a better experience.
   

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10. T

    Tricia

    Palm Springs

    1 review

    3.0

    1 review

    Dined on January 26, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    The waitress was no where to be found couldn’t get refills my rice was over cooked
    

    Benihana - Santa Anita, CAResponded on January 28, 2025

    Thanks for the feedback, Tricia. We're sorry to hear about your recent experience at Benihana - Santa Anita, CA. It's disappointing to know that you had trouble with our service and your meal was not up to par. We strive to provide excellent service and delicious food, and it's clear we fell short during your visit. We appreciate your input and will use this as an opportunity to improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Santa Anita Management Team
    

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