Benihana - Schaumburg, IL

Review summary

1. K

   Kaezarr

   Phoenix

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Hate to leave a bad review but very frustrating when you have a reservation set and don’t get seated until 45 minutes later. Poor communication from the front desk/hostess. Other than that, everything else was fine.
   

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2. R

   Rebecca

   Milwaukee

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There was a bit of a wait but we were seated by 7:20 for a 7:00 reservation on a wildly busy Saturday evening. The staff were very helpful but definitely overwhelmed by the crowd. The food was delicious and the company at our table was amazing. They even sat us with another family that had kids which was nice since our daughter (7) was with us for her first hibachi experience. Great thinking!
   

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3. P

   Pam

   VIP

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Cook was great. Restaurant was very clean. Hostess was very nice.
   

   Benihana - Schaumburg, ILResponded on December 15, 2024

   Hi Pam! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed your meal and found our restaurant to be clean and nicely presented. We strive to provide our guests with an exceptional dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back to Benihana - Schaumburg soon. Best regards, The Management Team
   

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4. B

   Blake

   Chicago

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   They need to have all the food available. a lot of items on the menu were not available. Also there needs to be more vegetables as additional options, the only vegetables they give out are zucchini and onions which kind of sucks
   

   Benihana - Schaumburg, ILResponded on December 9, 2024

   Hey, Blake! We're really sorry to hear about your experience at Benihana - Schaumburg. It's disappointing to know that we didn't meet your expectations, especially with regards to our menu availability and the variety of vegetables we offer. We take your feedback seriously and will work on improving these aspects. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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5. C

   Cheryl

   VIP

   New Orleans

   12 reviews

   5.0

   12 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a birthday dinner, food was great, the restaurant was crowded but the service was still excellent.
   

   Benihana - Schaumburg, ILResponded on December 9, 2024

   Thanks for the feedback, Cheryl! We're thrilled to hear you enjoyed your birthday dinner at Benihana - Schaumburg. We apologize if the restaurant was crowded, but it's great to know that our service was still excellent despite the crowd. We appreciate your comments on our food and service and we'll strive to make improvements. We hope to have the pleasure of serving you again soon.
   

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6. E

   Elbekjon

   Chicago

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend to everyone who wants to eat quality food and enjoy the delicious meal. PS: Great restaurant to celebrate your birthday anniversary etc…!
   

   Benihana - Schaumburg, ILResponded on December 9, 2024

   Thanks for the feedback, Elbekjon! We're thrilled to hear that you enjoyed our food and service at Benihana - Schaumburg. It's wonderful to know that we were able to make your celebration special. We always strive to provide top-notch food and service, so your recommendation means a lot to us. We look forward to serving you again soon!
   

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7. S

   Shirley

   Chicago

   1 review

   3.0

   1 review

   Dined on December 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Overpriced and mediocre food. Not worth the time or money.
   

   Benihana - Schaumburg, ILResponded on December 4, 2024

   Dear Shirley! We are sorry to hear about your recent experience at our location. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We're always looking for ways to improve our service, and your feedback is invaluable to us. We hope you'll give us another chance to make it right in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website
   

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8. Q

   Quevon

   Milwaukee

   10 reviews

   5.0

   10 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, amazing service and love the skills of chef Yoshi
   

   Benihana - Schaumburg, ILResponded on December 2, 2024

   Hey Quevon! Thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our team provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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9. OT

   OpenTable Diner

   Chicago

   1 review

   2.0

   1 review

   Dined on November 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   It was 6 of us and none of us was satisfied. I personally ordered the noodles expecting udon noodles and was highly disappointed when the chef bust out spaghetti noodles. My sushi roll was good, the onion soup is always amazing. The worst yum yum sauce I ever tasted. Very skimpy on meat. We asked for paper napkins and was told we can all have 1 by our server Mindy. Who was a bit sassy, borderline rude all night. Our chef was the only amazing thing. I love habachi, but I will stick to chi-tung or Hamada. I’m good on Benihana
   

   Benihana - Schaumburg, ILResponded on December 2, 2024

   Dear Guest, thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

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10. M

    Maria

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A perfect way to celebrate Thanksgiving for those that are not Turkey fans. There is something delicious for every palate!
    

    Benihana - Schaumburg, ILResponded on November 30, 2024

    Hi, Maria! Thank you so much for your kind words and for choosing Benihana - Schaumburg to celebrate Thanksgiving with you. We're thrilled to hear that we could cater to your diverse tastes and that you enjoyed every dish we served you. Your feedback is invaluable to us and we're grateful for your high ratings. We look forward to serving you again soon!
    

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