Benihana - Schaumburg, IL

Review summary

1. M

   Manuel

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Nasty, unsanitary plates with stained sliver wear and plates. Rude waiters didn’t even apologize for the dirty dishes. Incredibly overrated place. First and last time going to a Benihanas. Very dirty environment. Avoid wasting your money your money here. Not worth it
   

   Benihana - Schaumburg, ILResponded today

   Hey Manuel, We're really sorry to hear about your recent experience at Benihana - Schaumburg, IL. We strive to provide our guests with a clean and enjoyable dining environment, and it's clear we missed the mark during your visit. We apologize for the issues you faced with your dishes and the service you received. Your feedback is important to us and we'll definitely look into these matters. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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2. E

   Emily

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 3

   Made a reservation, showed up early an still had to wait an hour!! Host was not friendly. The cook and waiter were amazing. That was the only good thing.
   

   Benihana - Schaumburg, ILResponded today

   Hi Emily, We're really sorry to hear about your experience at Benihana - Schaumburg, IL. It's always our goal to provide efficient service and we're sorry that we didn't meet that standard on your visit. We appreciate your feedback about our staff and the quality of food, and we'll certainly take this into account for future improvements. We hope you'll give us another chance to make your experience better. Best, The Management Team
   

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3. S

   Scott

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a 6 pm reservation. Arrived 10 minute prior to the reservation. We were very confused when we were told that the wait would be 30 to 45 minutes. We waited until 6:35 before we made the decision not to eat here. Would not recommend dining here. Poor customer service.
   

   Benihana - Schaumburg, ILResponded today

   Hello Scott, We're truly sorry to hear about your recent experience at Benihana - Schaumburg, IL. We understand how frustrating it can be to wait, even for a short period of time, and we apologize for the inconvenience caused. We strive to provide a timely and smooth dining experience for all our guests, and it's clear we fell short during your visit. Your feedback is invaluable to us, and we assure you that we will take steps to improve our service. We hope you will give us another chance to provide you with the exceptional experience you deserve. Best regards, The Management Team
   

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4. A

   Allyson

   VIP

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Made a reservation and still had to wait 30mins. I understand being busy on a holiday but then stop accepting reservations
   

   Benihana - Schaumburg, ILResponded today

   Thanks for the feedback, Allyson. We're sorry for the delay during your visit to Benihana - Schaumburg, IL. We understand that it can be quite busy during the holiday season, and we apologize for any inconvenience caused. We're glad to know that you enjoyed our food and found it to be of value. We'll work on improving our service during peak hours to ensure a more seamless experience for our guests. We hope to welcome you back soon. Best regards, Benihana - Schaumburg, IL Management Team
   

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5. B

   Brian

   VIP

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Waiting half hour after our reservation to be seated, but not a big deal. The entranceway was heated and comfortable. It was a busy night in the restaurant. Waitress was great with drink refills. Food was tasty. I would recommend a different dressing for the salad. Overall fun night with an entertaining chef
   

   Benihana - Schaumburg, ILResponded today

   Thanks for the feedback, Brian! We're glad to hear that you enjoyed your experience at Benihana - Schaumburg, IL. We apologize for the wait time you experienced, but we're glad it didn't overshadow your fun night. We're glad you enjoyed our service and food, and we'll definitely take your suggestion about the salad dressing into consideration. Thanks again for your review and recommendations. We hope to see you again soon!
   

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6. E

   Eric

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Once we were seated, it was fabulous. However, it was way overbooked and we were not seated until about 45 minutes after our reservation. The experience once seated was fun and all servers and chefs were very friendly.
   

   Benihana - Schaumburg, ILResponded today

   Hello Eric, Thank you for your review and for choosing to dine with us at Benihana - Schaumburg, IL. We're delighted to hear that you enjoyed the food and our friendly servers. We're sorry to hear about the initial wait time, we understand how frustrating that can be. We strive to match our reservations to our guests as accurately as possible, and we apologize for any inconvenience caused. We're glad to hear that you still had a great experience once seated. We look forward to welcoming you back soon! Best regards, The Management Team
   

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7. R

   Robert

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They did not honor the reservation and quoted a massive wait when we arrived
   

   Benihana - Schaumburg, ILResponded today

   Thanks for visiting us, Robert. We're truly sorry to hear about your experience at Benihana - Schaumburg, IL. It's always our goal to honor our reservations and we're sorry to have fallen short this time. We understand how frustrating it can be to have a reservation not honored and to find yourself waiting for a table. We appreciate your patience and understanding. We hope you'll give us another chance to make it right in the future. Best Regards, The Management Team
   

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8. T

   Tyler

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Me and my girlfriend had a wonderful time and the food was great as always. Only drawback was today’s fried rice was a little dried out, but nothing a little extra soy sauce couldn’t fix. Can’t wait to come back!
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Thanks for the review, Tyler! We're glad to hear that you and your girlfriend had a wonderful time at Benihana - Schaumburg, IL. We're always committed to providing great food and service, so we appreciate your feedback about the fried rice. We'll definitely take your suggestion into consideration and ensure our fried rice stays moist and flavorful. We're looking forward to welcoming you back soon!
   

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9. M

   Megan

   Chicago

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service food were wonderful. We had a reservation at 5 and we were not sat until 5:40. We then had to sit at our table for another 20 minutes till we had the cook come and make the food.
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Thanks for the feedback, Megan! We're thrilled to hear that you enjoyed our food and service at Benihana - Schaumburg, IL. We apologize for the delay you experienced during your visit. We understand how frustrating that can be and we're truly sorry for the inconvenience. We're continuously working on improving our service time management and we hope this incident will not happen again. We appreciate your feedback and look forward to serving you better in the future.
   

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10. D

    Dan

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was a quiet evening there. We had the table to ourselves and the service/food was great.
    

    Benihana - Schaumburg, ILResponded 2 days ago

    Thanks for the feedback, Dan! We're thrilled to hear that you had a great time dining with us at Benihana - Schaumburg, IL. It's always our goal to provide top-notch service and delicious food, and we're glad to know we hit the mark during your visit. We appreciate your understanding that it was a quiet evening and we hope it was still enjoyable. We're looking forward to your next visit. - The Management Team
    

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