Benihana - Scottsdale, AZ

Review summary

1. f

   fred

   Phoenix

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and good food but at the price of a high end steakhouse. Charging $7 to put very little chicken in the fried rice was a little too much as well as a $15 beer
   

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2. R

   Rebecca

   VIP

   Vancouver

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   It turns out that your reservation time is just the time you can check into the queue . We arrived at 7pm for our reservation time and were told we’d be sat shortly. After asking for several updates, we were finally sat at 8:15pm. Waiting over an hour is inexcusable! We also ordered the meals which were supposed to come with white rice and tea but were never served either. Oversight because of how busy the restaurant was. Won’t be running back anytime soon… this place is too expensive to have such appalling service.
   

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3. B

   Brittany

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Staff and chefs were very polite and fun, but the restaurant is very clearly horribly mismanaged. Service suffered due to bad management decisions which was 100% NOT the fault of the staff. Employees were clearly overwhelmed and understaffed, leading to exceedingly long wait times for overall dinner service and slow food and drink delivery. Our reservation was confirmed with the entire party of 2 present at 6:30pm on a Sunday. We had to wait nearly 40 minutes to be seated for our confirmed reservation. We sat down at 7:10 and didn’t finish dinner until 9:45. Had to ask multiple times for drinks, it would take 30m for a soda or cocktail to come to the table, dirty cups, plates and bowls sat uncollected for half of the meal often stacked up awaiting collection. At the end of the meal, I tapped my credit card without inspecting the bill closely but thought the amount seemed a little high. Double checked the receipt in the car and I had been charged not only for our meal but for the other party of 2 next to us - an overage of $120 not including tip that had to be refunded to our card. The food was good, but the experience was a solid one star and we won’t be returning.
   

   Benihana - Scottsdale, AZResponded 1 day ago

   Brittany, we appreciate your feedback and sincerely apologize for the experience you described. It’s disappointing to hear that our service didn’t meet expectations, especially with your reservation. We’re addressing these concerns to ensure improvements moving forward. Thank you for sharing your thoughts with us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. A

   Andrew

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was great as always. Our chef just wasn’t very entertaining. We could’ve had a better experience there. Had 4 kids with us and barely interacted and didn’t put on much of show.
   

   Benihana - Scottsdale, AZResponded 1 day ago

   Thanks for your feedback, Andrew! We’re glad you enjoyed the food, but we’re sorry to hear the entertainment didn’t meet your expectations. We appreciate your input and will work on enhancing the experience. Your insights help us improve! If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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5. C

   Chan

   Phoenix

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   You only get a little bit of food for the price you pay .
   

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6. A

   Ann Marie

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's always a delicious time at Benihana's!! Highly recommend.
   

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7. J

   Jenny

   Hawaii

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and highly recommend. Will be coming back soon
   

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8. C

   Carey

   VIP

   Tulsa

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We are not a fan of the garlic butter that they put on everything in the hibachi food was average restaurants in very noisy and don’t wear anything you don’t mind smelling of hibachi. The restaurant has a very strong odor.
   

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9. S

   Shelby

   Denver

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was great. The one thing that I was not very happy about was having to wait an additional 40 minutes after our reservation to get sat.
   

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10. j

    jennifer

    Seattle

    4 reviews

    1.0

    4 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    reservation was at 7.. Seated at 8. Did not have a cook until 8:45 and food was burnt.
    

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