Benihana - Short Hills, NJ

Commentaires sur le restaurant Benihana - Short Hills, NJ de personnes qui y ont mangé. Selon des cotes récentes.

1. R

   Rio

   Baltimore 2 commentaires

   3.0

   Y est allé il y a 2 jours

   1. Cote globale 3
   2. Nourriture 5
   3. Service 4
   4. Ambiance 3

   Highly recommend Chef Vincent - he saved the night
   

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2. n

   nate

   New York City1 commentaire

   1.0

   Y est allé il y a 2 jours

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 1

   Wait time is ridiculous. Waited almost a hour to be seated and 1 hour precisely before APPETIZER came. The place is not clean. Food portion is small with no taste or flavor with a price that don’t match. No class! It’s not a place you take someone on a first date, they’ll not want a second date especially if they don’t like you! 😂. Overpriced!! Waste of money time! No vibe! Noise everywhere. Lmao. If you are a germaphobe do not go! WAIT TIME IS RIDICULOUS especially when the service and food is trassshhhh! Overall it’s a 1/10.
   

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3. OT

   Client d'OpenTable

   New York City2 commentaires

   1.0

   Y est allé il y a 2 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 1

   This was the worse experience I had here. We had a new chef, I felt bad for the young man brocade obviously he was not trained properly. The dining experience was without enthusiasm and the food was not even subpar. My children had chicken and shrimp hibachi, chicken was raw both times they gave it to them which was twice. The portions were were horrible. I asked the manager to remove the food from my bill and he cut a piece of chicken open instead to show that it was not raw, I explained to him that he didn’t t have to eat it. We were there at 5:45, but the food was not done until 7:47. It was not very pleasing to the eye. I had hibachi shrimp, I did not even touch my food as it looked nasty. The vegetables were very skimpy. The manager was not very concerned about my experience as he tried to convince me I was wrong about the portion and food.
   

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4. S

   Stavonne

   New York City1 commentaire

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   Horrible! So we went there to celebrate my son’s 16th birthday. We made a reservation for 7pm only to get there and was told we have to wait 30 moons to be seated. Got to the table, placed order and had to wait about another hour for the chef. The presentation was okay but the food was poorly seasoned and from what we were told from the person who took our order, the 5 specialties we ordered were enough for our entire table to share. One of our guests didn’t get food and there wasn’t enough rice to go around. We had to wait for rice that was supposed to be a part of the specialty we ordered. I was highly disappointed. We’re definitely not going back or would recommend to anyone!!!!
   

   Benihana - Short Hills, NJA répondu il y a 1 jour

   Dear Stavonne, We’re truly sorry to hear about your disappointing experience, especially on such an important occasion. We understand how frustrating it must have been to deal with long waits and issues with the food and service. This is not the experience we want to provide, and we deeply apologize for the miscommunication and lack of attention to detail. Your feedback is valuable, and we will be addressing these concerns with our team to ensure this doesn’t happen again. We hope you’ll reconsider and give us another chance in the future. Thank you for sharing your thoughts.
   

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5. C

   Craig VIP

   New York City2 commentaires

   2.0

   Y est allé il y a 3 jours

   1. Cote globale 2
   2. Nourriture 4
   3. Service 3
   4. Ambiance 3

   Had a 6:45 reservation with my kids (earliest available). Didn’t get sat until a little after 7:15. They didn’t bring a chef to our table until 8:30. The meal wasn’t over until 9:30. Won’t be bringing my kids back here.
   

   Benihana - Short Hills, NJA répondu il y a 1 jour

   Dear Craig, We’re very sorry for the long wait and disappointing experience you and your kids had. Waiting over 30 minutes past your reservation and the delay in service are unacceptable, and we truly apologize for the frustration it caused. We strive to provide timely and attentive service, and it’s clear we fell short during your visit. Your feedback is invaluable, and we’ll address these issues with our team to prevent this from happening again. We appreciate you sharing your experience and are sorry to hear you won’t be returning.
   

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6. OT

   Client d'OpenTable

   New York City1 commentaire

   1.0

   Y est allé le 9 mars 2025

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 1

   Sad to say this was an awful experience. Service is pretty close to terrible.
   

   Benihana - Short Hills, NJA répondu il y a 6 jours

   Dear Guest! Thanks for the review. We're truly sorry to hear that your experience at Benihana - Short Hills, NJ didn't meet your expectations. We always strive to provide excellent service and it's clear we missed the mark during your visit. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to turn your experience around in the future. Best, The Management Team
   

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7. A

   Amarachi

   New Jersey1 commentaire

   2.0

   Y est allé le 9 mars 2025

   1. Cote globale 2
   2. Nourriture 5
   3. Service 2
   4. Ambiance 5

   I made a reservation for 7:00 PM, but I did not receive my seat until approximately 7:30-7:40 PM. This is somewhat inconvenient, as I am uncertain of the purpose of making a reservation if one is not seated at the time of the reservation. Despite this minor inconvenience, the restaurant itself was amazing.
   

   Benihana - Short Hills, NJA répondu le 10 mars 2025

   Hi Amarachi, Thank you for your feedback. We apologize for the delay in seating you. We understand that waiting can be frustrating and we're sorry for any inconvenience caused. We're glad to hear that you found the food and value to be great. We hope to serve you again soon and provide a better experience. Best Regards, The Management Team at Benihana - Short Hills, NJ
   

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8. SB

   ScottB

   New York City5 commentaires

   3.0

   Y est allé le 8 mars 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 5
   4. Ambiance 3

   Request a table where Adil will be your chef! Best we’ve had in more than 20 years attending the Short Hills location. The portion sizes have shrunk while the price continues to increase
   

   Benihana - Short Hills, NJA répondu le 10 mars 2025

   Hey Scott, We're so glad to hear that you enjoyed your experience at Benihana - Short Hills, NJ! It's wonderful to know that our chef has made a positive impression on you. We understand your concern about the portion sizes shrinking while the price continues to increase. We strive to provide the best quality food and service to our guests and your feedback helps us do just that. We hope to see you again soon for another great dining experience! Best regards, The Management Team
   

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9. R

   Rima

   New York City1 commentaire

   3.0

   Y est allé le 8 mars 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 3
   4. Ambiance 2

   Food was mediocre and overpriced. Way too salty and greasy. Would not recommend. Would not go back.
   

   Benihana - Short Hills, NJA répondu le 10 mars 2025

   Thanks for the feedback, Rima. We're truly sorry to hear that your experience at Benihana - Short Hills, NJ didn't meet your expectations. We take pride in our food and it's disappointing to know that it fell short during your visit. We also apologize for the saltiness and greasiness that you noted in your dish. We always aim to provide our guests with a great dining experience and it's clear we missed the mark this time. We appreciate your honesty and will certainly take your comments into consideration as we continually strive to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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10. s

    shikha

    New York City5 commentaires

    1.0

    Y est allé le 7 mars 2025

    1. Cote globale 1
    2. Nourriture 3
    3. Service 3
    4. Ambiance 3

    We waited 1.5hrs past our reservation time before we were eating dinner. It seems like the wait time gets longer and longer with every visit.
    

    Benihana - Short Hills, NJA répondu le 8 mars 2025

    Thanks for the feedback, Shikha. We're sorry to hear about your recent experience at Benihana - Short Hills, NJ. It's always our goal to provide prompt service and we regret that we fell short on your recent visit. We understand how frustrating this can be and we're working on improving our reservation system to avoid such delays. We appreciate your patience and hope to serve you better in the future.
    

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