Benihana - Stuart, FL

Commentaires sur le restaurant Benihana - Stuart, FL de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Aaron

   West Palm Beach4 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   We had a great time and took our family. Great chef… very personable and was able to interact. Only ding was the chicken I had was overcooked.
   

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2. J

   Jeannine

   Orlando 8 commentaires

   3.0

   Y est allé il y a 4 jours

   1. Cote globale 3
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   I made a reservation for five of us and when we arrived they added a party of three women and an infant to our table. I normally do not mind other people joining the table but this case turned out to me unacceptable. Their order included many items and meals to go along with variations to the menu of their own. Our server Sharon and our chef Jesse did an excellent job but our food was delayed because of all the additional fried rice orders Jesse had to prepare before he could prepare our meal. I usually save my fried rice to eat with my Hibachi chicken but in this case I ate all my rice before Jesse even was able to start cooking the other part of the meals. And then of course the veggies were last. Box it up to go!! If it is possible I would like to be able to request to be seated as a group alone next time we visit your restaurant.
   

   Benihana - Stuart, FLA répondu il y a 2 jours

   Dear Jeannine, Thank you for sharing your experience and for recognizing Sharon and Chef Jesse for their excellent service. We’re glad they did their best to accommodate your table despite the challenges. We apologize for the inconvenience of having another party added to your table and the delay it caused in your meal. Your feedback is important, and we’ll work to improve how we manage seating and orders. Please let us know in advance on your next visit, and we’ll do our best to seat your group separately. We appreciate your understanding and look forward to providing you with a smoother experience next time. Best regards,
   

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3. C

   Carla VIP

   Tallahassee23 commentaires

   4.0

   Y est allé il y a 5 jours

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Went for lunch with my teenaged son and senior citizen father. Our server was excellent as was our chef. The quality of food was excellent; however, the portion has gone down significantly.
   

   Benihana - Stuart, FLA répondu il y a 4 jours

   Dear Carla, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed the service from both our server and chef, as well as the quality of the food. Providing excellent hospitality is always our goal. We appreciate your feedback regarding portion sizes and will certainly take it into consideration. Your input helps us continue to improve and ensure that every guest leaves satisfied. We hope to have the pleasure of serving you again soon! Best regards,
   

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4. OT

   Client d'OpenTable

   Frankfurt1 commentaire

   4.0

   Y est allé il y a 6 jours

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 3

   Overall great experience, but everyone was freezing. It was like the AC kept going on and off throughout the meal
   

   Benihana - Stuart, FLA répondu il y a 4 jours

   Dear Guest! Thanks for visiting us at Benihana - Stuart, FL. We're glad to hear that you had a great experience overall. However, we're sorry to hear that the temperature was not comfortable. We appreciate your patience and understanding, and we're working on improving our AC system. Your feedback is valuable and will be taken into consideration. We look forward to serving you again soon.
   

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5. OT

   Client d'OpenTable

   New York City1 commentaire

   3.0

   Y est allé le 5 mars 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 3

   The service was slow , our reservation was at 7 and we didn’t start our food until 815/830
   

   Benihana - Stuart, FLA répondu le 6 mars 2025

   Dear Guest! Thank you for taking the time to share your experience at Benihana - Stuart, FL. We're sorry to hear that your visit didn't meet your expectations, especially regarding the service timing and the waiting time for your meal. We always strive to provide a timely and seamless dining experience, and we're sorry we fell short in this instance. Your feedback is valuable to us, and we'll certainly take your comments into consideration as we continually work to improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

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6. L

   Larry

   Treasure Coast2 commentaires

   5.0

   Y est allé le 1 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Our server, Yilena was terrific. Our hibachi chef, Armando was skilled and entertaining. We were seated facing the water. The food was well seasoned and cooked to perfection. Our group ordered the A5 Wagyu Japanese steak, the Seafood Diablo, NY Strip Steak, and Teriyaki Chicken. A great dining experience.
   

   Benihana - Stuart, FLA répondu le 2 mars 2025

   Hi Larry, Thank you for your kind words! We're thrilled to hear that you had a great dining experience with us at Benihana - Stuart, FL. It's wonderful to know that our service and the quality of our food lived up to your expectations. We strive to provide our guests with memorable experiences and your feedback is a testament to our efforts. We look forward to serving you again soon. Best regards, The Management Team
   

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7. F

   Fred VIP

   West Palm Beach5 commentaires

   3.0

   Y est allé le 28 février 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 3
   4. Ambiance 3

   We had to wait 30 minutes beyond the reservations, it was a birthday didn’t offer the picture that we had for over 15 years of coming
   

   Benihana - Stuart, FLA répondu le 2 mars 2025

   Thanks for visiting us, Fred. We're sorry to hear about the delay you experienced on your birthday. We understand how special occasions can sometimes be marred by unexpected delays, especially on a day that's especially important. We're glad to know that despite the wait, you still had a memorable experience. We appreciate your patience and we're looking forward to serving you again. Best regards, Benihana - Stuart, FL Management Team
   

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8. S

   Sarah

   Orlando 1 commentaire

   5.0

   Y est allé le 26 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   As always good was excellent staff was friendly and chef was entertaining.
   

   Benihana - Stuart, FLA répondu il y a 5 jours

   Hi Sarah, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Stuart, FL. It's always our goal to provide excellent food and service, and we're glad that we hit the mark for you. We appreciate your kind words about our staff and chef. We look forward to welcoming you back soon. Best regards, Benihana - Stuart, FL Management Team.
   

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9. L

   Laura VIP

   Richmond2 commentaires

   3.0

   Y est allé le 20 février 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 4

   The service was great, but the quality and taste weren't up to par at all during this visit.
   

   Benihana - Stuart, FLA répondu le 21 février 2025

   Hello Laura, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our service, but we're sorry to hear that our food didn't meet your expectations. We always aim to deliver a great experience, and we regret that we missed the mark during your visit. Your feedback is valuable to us and will help us improve. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, Benihana - Stuart, FL Management Team
   

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10. A

    Andrea

    New York City40 commentaires

    3.0

    Y est allé le 19 février 2025

    1. Cote globale 3
    2. Nourriture 2
    3. Service 1
    4. Ambiance 1

    Don't bother . Not what it used to be . Now it is Not clean and has bad service .
    

    Benihana - Stuart, FLA répondu le 21 février 2025

    Hello Andrea, We're really sorry to hear about your recent experience at Benihana - Stuart, FL. It's disappointing to know that we didn't live up to your expectations, especially as we strive to provide excellent service and a clean environment to all our guests. We understand that the experience was not up to par and we sincerely apologize for any inconvenience. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to show you the quality dining experience we're known for. Best Regards, The Management Team
    

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