Benihana - Sugar Land, TX

Review summary

1. A

   Alex

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was nice and overall the dining experience is good enough. Great recommendation for chicken fried rice. Kind staffs and good food performance from Ellio. Extra photo to celebrate important day is also nice idea and love it. Just a few minor points 1. A bit strong taste - too salty or sour the sauce for meat and vegi 2. Salad dressing was also salty / sour
   

   Benihana - Sugar Land, TXResponded 2 days ago

   Hey Alex! Thanks for visiting us at Benihana - Sugar Land! We're thrilled to hear that you enjoyed our chicken fried rice and found our staff to be kind. We appreciate your feedback about the saltiness of our sauce and the flavor of our salad dressing. We're always striving to improve and your input helps us do just that. We're glad your day was celebrated in a nice way and we hope to see you again soon. Best, The Management Team
   

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2. T

   Twaronda

   Houston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always get have top tier service when we visit this facility
   

   Benihana - Sugar Land, TXResponded 2 days ago

   Hey Twaronda, we're absolutely delighted to hear that you always enjoy the top tier service at Benihana - Sugar Land! It's always our goal to provide the best experience for our guests. We're thrilled that you rated us highly in terms of food, service, and value. We look forward to serving you again in the future. Thanks for your kind words and support!
   

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3. n

   norma

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Asked for medium rare beef tenderloin and was ignored and received well done.
   

   Benihana - Sugar Land, TXResponded 2 days ago

   Hi Norma! We're sorry to hear about your recent experience at Benihana - Sugar Land. We aim to provide excellent service and it seems we fell short this time. We understand that our steak was not cooked to your preference and we apologize for that. We appreciate your patience and understanding. We hope you'll give us another chance to impress you with our service. Best, The Management Team
   

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4. P

   Peter

   Houston

   40 reviews

   vip
   5.0

   40 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Greeted by Manager, Josue with an honest smile. Sat at a table with Hostess Doris, she’s the best and has many years of experience working for Benihana. Food was reasonably priced and atmosphere was lively.
   

   Benihana - Sugar Land, TXResponded 2 days ago

   Hello Peter! Thank you for your wonderful review and high ratings! We're thrilled to hear that you enjoyed our food and found it reasonably priced. It's great to know that our team made you feel welcome and that our atmosphere added to your dining experience. We strive to provide a lively and enjoyable atmosphere for our guests and your feedback tells us we're on the right track. We look forward to serving you again soon! Best regards, The Management Team at Benihana - Sugar Land
   

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5. K

   Ken

   Houston

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great overall experience! Great food, entertaining chef, very nice and attentive staff!
   

   Benihana - Sugar Land, TXResponded 2 days ago

   Hi Ken! We're thrilled to hear that you had a great overall experience at Benihana - Sugar Land! It's wonderful to know that you enjoyed our food, entertaining chef, and our staff. We always strive to provide an exceptional dining experience and your kind words are a testament to our efforts. Thank you for taking the time to share your positive feedback. We look forward to serving you again soon! Best regards, The Management Team
   

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6. CM

   ClintM

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was spectacular and the cooking experience was exciting. I've been to Benihana many times and this was hands down one of the tip three experiences I've ever had.
   

   Benihana - Sugar Land, TXResponded on November 27, 2024

   Hi Clint! We're thrilled to hear that you had such a wonderful dining experience at Benihana - Sugar Land! It's wonderful to know that our service and cooking left a lasting impression. We strive to provide an exciting and memorable dining experience for all our guests, and it's heartening to see that reflected in your visit. We appreciate your feedback on the value and we're always looking for ways to improve. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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7. I

   Ivan

   Las Vegas

   1 review

   5.0

   1 review

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great birthday dinner with my family. Apparently it was the best time to go on a Monday (3:00pm, right when dinner starts) as we had just missed the lunch rush and were the only ones in the restaurant until just before we finished. Our server and chef were amazing. The front/bar staff were very pleasant as well. The food was exceptional and better than I remembered.
   

   Benihana - Sugar Land, TXResponded on November 27, 2024

   Hello, Ivan! Thank you for choosing Benihana - Sugar Land for your special day! We're thrilled to hear that you had a memorable birthday dinner with your family. It's always a pleasure to be part of the special occasion with our guests. We're glad that you enjoyed the food and found our service to be amazing. We appreciate your kind words and look forward to serving you again soon. Best regards, The Management Team
   

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8. N

   Nick

   Houston

   7 reviews

   5.0

   7 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and staff are great. I have been going to this location since they opened. I highly recommend it.
   

   Benihana - Sugar Land, TXResponded on November 27, 2024

   Hey Nick! We're thrilled to hear that you enjoyed your experience at Benihana - Sugar Land! It's wonderful to know that our food and staff met your expectations. We always strive to provide the best service to our customers. Your high recommendation means a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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9. S

   Shairose

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall good experience. Just feel very rushed when food starts coming before appetizers are served and eaten. Or one item is finished - like soup and salad shows up. Table gets full and difficult to maneuver plates.
   

   Benihana - Sugar Land, TXResponded on November 25, 2024

   Dear Shairose! Thanks for the feedback! We're glad to hear that you enjoyed your overall experience at Benihana - Sugar Land. We understand that you felt rushed and felt that the food was served before your appetizers were finished. We appreciate your patience and understanding, and we're always looking for ways to improve our service. We're glad that you still found the food and service to be good. Your feedback is valuable to us and we hope to provide you a more relaxed dining experience in the future. Best wishes, The Management Team
   

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10. S

    Sharon

    San Antonio

    3 reviews

    5.0

    3 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Fun place to eat with the Family! Great experience.
    

    Benihana - Sugar Land, TXResponded on November 18, 2024

    Thanks for the feedback, Sharon! We're thrilled to hear that you and your family enjoyed your visit to Benihana - Sugar Land. It's great to know that you had a fun experience and that we were able to contribute to that. We noticed that you rated our service a bit lower, and we appreciate your honesty. We are always looking for ways to improve and your feedback helps us do that. We look forward to welcoming you and your family back soon!
    

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