Benihana - The Woodlands, TX

Review summary

1. P

   Polina

   Houston

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was delicious. We had a birthday $30 off coupon, we tried to use it but were told that it will not be excepted because it’s Christmas. It expires on 1-1-25 so there is no way for us to use it. No where on the website or in the email did it say that the birthday coupon cannot be used at certain times. We felt that the restaurant just did not want to honor it. What’s the point of giving the birthday coupon if you cannot use it?
   

   Benihana - The Woodlands, TXResponded 2 days ago

   Thanks for the feedback, Polina. We're thrilled to hear that you enjoyed the food at Benihana - The Woodlands, TX. However, we sincerely apologize for the confusion regarding the birthday coupon. We understand that it can be frustrating to know that we cannot honor special occasions, especially during the holiday season. We appreciate your patience and understanding, and we hope this does not deter you from returning. We look forward to welcoming you back for a more seamless experience. Best, Benihana - The Woodlands, TX Management Team
   

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2. K

   Kathy

   Houston

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Although, the waitress was delightful, she wrote our orders down incorrectly. This seemed to frustrate the cook and he seemed to be distracted during the entire “show”. Floors seemed to be extremely dirty. Food was good.
   

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3. S

   Sam

   Houston

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our “Chef Kool” he was easily the most personable, interactive, and funny chef we’ve had here. Loved the food as always.
   

   Benihana - The Woodlands, TXResponded 2 days ago

   Thanks for visiting us, Sam! We're thrilled to hear that you had a great experience with Chef Kool at Benihana - The Woodlands, TX. It's wonderful to know that you loved our food as always. We strive to make every visit a memorable one, and we're glad that we were able to do that for you. We appreciate your kind words and high ratings. We look forward to serving you again soon!
   

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4. P

   Paul

   VIP

   Los Angeles

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Had a 7:45 reservation. Arrived 45 minutes early and still waiting until 8:30 to be seated.
   

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5. M

   Matthew

   Houston

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The place is decent, the kids really enjoy it. Only complaint was the wait time. We had a reservation and weren't sat until almost 45 minutes past our reservation time. There's really no excuse for that.
   

   Benihana - The Woodlands, TXResponded 2 days ago

   Hello Matthew, We're glad to hear that you and your kids enjoyed your visit to Benihana - The Woodlands, TX! We apologize for the wait time you experienced, and we appreciate your patience. We understand how frustrating this can be, especially when you have a reservation. We're continuously working on improving our reservation system and your experience will be better next time. We hope to serve you again soon. Best, The Management Team
   

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6. K

   Kim

   Houston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience. We bring our family every Christmas Eve. Manny’s chef skills & personality were superb
   

   Benihana - The Woodlands, TXResponded 2 days ago

   Hello Kim, We're thrilled to hear that you and your family had a great experience at Benihana - The Woodlands, TX! It's wonderful to know that our chef's skills and personality added to your evening. We always strive to provide excellent service and it's great to hear that we met our mark during your visit. Thank you for choosing us to celebrate your family's special occasion. We look forward to serving you again next Christmas Eve! Best, The Management Team
   

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7. B

   Bethany

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a company Christmas dinner with our team. The wait staff and chef were amazing. They made us laugh and never missed a beat on service. So glad we came to this location.
   

   Benihana - The Woodlands, TXResponded 6 days ago

   Thanks for visiting us, Bethany! We're thrilled to hear that you and your team had a wonderful time at Benihana - The Woodlands. It's always our goal to provide an amazing dining experience, and we're glad we hit the mark during your visit. We're also pleased to know that our staff and chef made you laugh and never missed a beat on service. We look forward to welcoming you back for more memorable experiences.
   

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8. C

   Cindy

   VIP

   Denver

   10 reviews

   5.0

   10 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Take your time. The service was slow, but worth the wait.
   

   Benihana - The Woodlands, TXResponded on December 9, 2024

   Thanks for visiting us, Cindy! We're thrilled to hear that you found the food and service worth the wait at Benihana - The Woodlands. We always strive to provide the best dining experience for our guests, and we're glad that we could meet your expectations. We appreciate your patience and understanding. We look forward to serving you again soon! Best regards, Benihana - The Woodlands Management Team
   

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9. N

   Nicole

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It was not busy at all, but it took 30 minutes for them to seat us when we had a reservation for 12:30. They ended up shoving 10 people at our table when they are only made for 8. Our server was forgetful and never came to check if we had everything we needed. We had to get up to go find someone to get my kids their steamed rice. The chef was fun and the food was alright. The portions have definitely gotten smaller, but the prices have gone higher. I’m not sure that I’ll be back after this experience.
   

   Benihana - The Woodlands, TXResponded on December 9, 2024

   Hey, Nicole! Thank you for sharing your recent experience at Benihana - The Woodlands. We're sorry to hear that your visit didn't meet your expectations, especially regarding the service and the seating timing. We also regret that the chef's performance wasn't up to par. We appreciate your feedback as it helps us identify areas where we can improve. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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10. J

    Julia

    Toronto

    1 review

    5.0

    1 review

    Dined on December 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a good time with the fam at Benihana! From the hostess, to servers, and the super talented hibachi chefs this place is awesome.
    

    Benihana - The Woodlands, TXResponded on December 4, 2024

    Dear Julia, we are delighted to hear that you enjoyed your experience at our restaurant! We are thrilled that our chef and his team made your visit special. Thank you for your kind words and for choosing to dine with us.
    

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