Benihana - The Woodlands, TX

Review summary

1. R

   Ronnie

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I took my wife and kids here for Valentine’s Day, expecting a nice evening, but unfortunately, the experience was disappointing from start to finish. First, despite making a reservation for 7:45, we weren’t seated until 8:30 because they were still seating other guests. What’s the point of a reservation if it doesn’t mean anything? Once we were finally seated, the service was chaotic. Our waitress barely checked on us, and we didn’t receive our drinks or appetizers until our main courses were already being prepared. Speaking of the food—despite specifically asking the chef not to add salt, he did anyway. When we brought this up, he admitted he was tired, which is completely unprofessional. The food was overly salty and barely edible. To top it off, when we addressed our concerns with the manager, they were indifferent and made no effort to fix the situation. Overall, this was a terrible experience, and I wouldn’t recommend this restaurant to anyone looking for good service or quality food!!
   

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2. L

   Leonardo

   Houston

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made a reservation for 7:30 pm. And got there at 7:20. We didn't get a table until 8:40 pm. What is the point of reserving a table in Benihana?
   

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3. OT

   OpenTable Diner

   Phoenix

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our server Rachel was outstanding! The hostesses were fantastic too.
   

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4. B

   Bradley

   VIP

   Houston

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We eat here literally a couple of times a month. This was absolutely terrible. Service?-we saw our server 3 times once when the drink order was taken, once with the drinks, and once with the check. I had an empty glass the last 30 minutes I was there. Hibachi chef?- must have been his first day. He was terrible. My wife’s scallops were trash. I have the same amount of oil in my truck as I did in my food. There were (2) tables with screaming babies within 10 feet of ours and at our table 4 kids were standing up making TikTok dance videos. Probably the worst Benihana experience I’ve had out of 80-100 visits across the US. Very disappointing
   

   Benihana - The Woodlands, TXResponded 1 day ago

   Hello Bradley, We're truly sorry to hear about your recent experience at Benihana - The Woodlands, TX. It's clear that we fell short in providing the high-quality service and food that we strive for. Your feedback regarding the service, specifically the wait times and the quality of our dishes, is crucial to us. We will definitely work on improving these areas to ensure we meet your expectations in the future. We hope you will give us another chance to show you the quality dining experience we are known for. Best regards, The Management Team
   

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5. D

   Darius

   Houston

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was our Valentine's Day dinner and we had to wait an hour to be seated. There were a lot of people in line to be seated. When we finally were seated, we really enjoyed the experience. The food was good. The chef had a fun sense of humor with his Dad jokes. We sat together with others and enjoyed our meal. Thanks Benihana for a good experience.
   

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6. R

   Roger

   VIP

   East Texas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We attempted to have a Valentines Day dinner, with a 7 pm reservation. The lobby was packed and it took 5 minutes of standing in line just to check in. We were told they’d text us when our table was ready. We found a small table in the bar area. My wife ordered a drink, and instead of bringing her the single serving, the server brought the $45 glass for two to share. I couldn’t taste any alcohol and the glass was 75% ice. With tax and tip it was a $57 drink. So we waited… and waited… at 7:45 I went back to the hostess. She said they have no idea how much longer it would be… but that we should be in the next two tables. We waited until 8, then left to find some Thai food. This is not the first night Benihana is serving a teppanyaki meal, so you’d think they have some data on how long each seating takes. I know this is a holiday, but again not their first. It’s been several years since we’ve been to this location… the previous time they were slow to seat us… and the meal took forever. I think we ended up at the restaurant for almost 3 hours. And that was on a weekday night, no holiday. Not sure I’d bother trying again.
   

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7. L

   LeMont

   Houston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Me and my wife had a good experience, the manager came to our table and asked about our experience. And our cook Mr. Lee was awesome!!!!!
   

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8. B

   Brandon

   Unspecified

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible experience. Order was cancelled midway through us sitting at our table. We didn’t ask for it to be cancelled. Made a reservation for 6:15 and sat at our table at 7:15. Awful service. Do not recommend.
   

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9. m

   mercedes

   VIP

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Lilly and don was great food was great service was great
   

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   Benihana - The Woodlands, TXResponded 7 days ago

   Hi, Mercedes, we're thrilled to hear that you had a great experience at Benihana - The Woodlands, TX! It's wonderful to know that you enjoyed our food, service, and found them to be great. We strive to provide the best for our guests and your feedback is invaluable to us. We hope to welcome you back soon for more great experiences. Thank you for your kind words!
   

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10. F

    Fred

    Houston

    1 review

    4.0

    1 review

    Dined on February 5, 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    Good time overall. Food was okay, but service was good and what was the reason for going. All was great with the service and individuals for the experience. Seating was terribly and unnecessarily crowded which made full enjoyment of all less than expected. We (a group of five) were crowded into seating at one corner of a table for twelve.
    

    Benihana - The Woodlands, TXResponded on February 7, 2025

    Thanks for visiting us, Fred! We're glad to hear that you had a good time overall at Benihana - The Woodlands, TX. We're sorry to hear that the seating and the crowding affected your full enjoyment of your experience. We appreciate your feedback and will certainly take it into consideration for future improvements. We strive to provide excellent service and we're glad to hear that you had a positive experience with our staff. We hope to see you and your group again soon!
    

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