Benihana - Torrance, CA

Review summary

1. OT

   OpenTable Diner

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just had the greatest experience yet at Benihanas. I took my family of 8 out to dinner tonight. Both my brothers, my mom, my mother in law, my husband my 2 little boys (4 & 20 months) and I. Our waiter John-Well was patient, social, kind, helpful and friendly. He refilled our drinks, chatted with us, brought our soups and salads and constantly checked on us. He told us at the beginning of our dinner they were packed, but he was going to do his best to get us served as fast as possible. I will say I didn't even notice any service being slow. Our chef Eric was next level amazing (he needs to be training all the chefs). He was funny, quick, efficient, kind and had my 4 year old having the best time of his life. They were yelling funny words together, laughing and just being silly. My son even asked to come back tomorrow to hang out with his new friend. I can't wait to come back with my family again. I will be requesting John-well and Eric every time. As a team you will not go wrong!
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you and your family had a great experience at Benihana - Torrance, CA. It's wonderful to know that our team was able to provide you with attentive service and a fun atmosphere. We're also glad that you and your little ones enjoyed their time with us. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you and your family again soon!
   

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2. A

   Ariel

   Unspecified

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my first time I loved it I would definitely go again!
   

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3. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s been years since I’ve gone to this restaurant. I use to love it and was so excited to take my family. Our reservation was at 7:30pm. At 8:15pm we finally got our table. At 8:30pm we were still waiting to order. The server was working hard but he seemed overwhelmed. The chef was less than spectacular. We went to Benihana for the experience, but it was mediocre at best. The food tasted all the same. Our bill was $300 before the tip. The place was loud. The armed security guard standing in the dining room was alarming. Completely disappointed and will never go back.
   

   Benihana - Torrance, CAResponded 2 days ago

   Dear Guest! Thanks for the feedback. We're sorry to hear about your recent experience at Benihana - Torrance, CA. It's disheartening to know that we didn't meet your expectations this time around, especially since you used to love us. We acknowledge your concerns about the service and the noise, and we're always looking for ways to improve. We're sorry about the armed security guard as well. We appreciate your patience and understanding. We hope you'll reconsider and give us another chance to provide you with the experience you remember.
   

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4. M

   Michael

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They told us that we had to wait and hour after we made reservations for 8pm we ended up leaving and going somewhere else
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for the review, Michael. We're truly sorry to hear about your experience at Benihana - Torrance, CA. We understand how frustrating it can be to wait, especially when you've made a reservation. We assure you that this is not the standard we strive for. We appreciate your feedback and will work on improving our service. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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5. D

   Delish

   VIP

   Los Angeles

   7 reviews

   3.0

   7 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had a 7pm reservation and were not seated until 8. It became obvious that they regularly take FAR too many reservations for each hour and that it is their standard practice to run an hour-long wait for reservations. Open table should shut down this service as management uses this practice as a strategy to keep the restaurant full at all times. It’s purposefully misleading. We were a party of 9 celebrating a birthday. We had no other choice on a Saturday night but to wait the hour.
   

   Benihana - Torrance, CAResponded 4 days ago

   Hello Delish, We're truly sorry for the long wait you experienced. We understand how frustrating it can be and we're sorry for any inconvenience it may have caused. We're glad to hear that you enjoyed our food and had a memorable birthday celebration. We take your feedback seriously and will work on improving our reservation management. We hope to welcome you back soon for a better experience. Best, The Management Team
   

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6. S

   Sophie

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Making a reservation is useless! 45 min wait with it…
   

   Benihana - Torrance, CAResponded 4 days ago

   Hey Sophie, We're truly sorry to hear about your experience at Benihana - Torrance, CA. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We always strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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7. OT

   OpenTable Diner

   Orange County

   6 reviews

   1.0

   6 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   Arrived and they said it would be 45 minutes because they overbooked. Went back at 45 minutes and they said another 15-20 minutes, went back at 15 minutes and said another 10-15 minutes. Asked for manager 3 times and never came over. Have a diabetic in the group and need to eat by certain times. Kept pushing time back, so we didn’t order an appetizer. Won’t go back to this location. Unprofessional and disorganized.
   

   Benihana - Torrance, CAResponded 4 days ago

   Dear Guest! Thanks for the review. We're really sorry to hear about your experience. Overbooking is a common occurrence and we understand how that can cause confusion. We appreciate your patience and understanding during your visit. We're glad to hear that you found the food satisfactory, but we're sorry that the service did not meet your expectations. We take your feedback seriously and will use it to improve our service. We hope you will give us another chance to make it right. Best, The Management Team at Benihana - Torrance, CA
   

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8. OT

   OpenTable Diner

   Seattle

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservation was at 6, but weren’t seated till 7. Their explanation was that “they aren’t Korean BBQ where there is a time limit on seated customers”. Clearly over booked for the night and zero sympathy from them. Book earlier in the evening and expect to wait with a reservation
   

   Benihana - Torrance, CAResponded 4 days ago

   Dear Guest! Thanks for visiting us at Benihana - Torrance, CA. We're really sorry to hear about your experience. We understand your frustration about the wait time and the reservation system. We strive to provide the best service and it seems we fell short this time. We appreciate your feedback and will certainly work on improving our reservation system to prevent such inconveniences in the future. We hope to have another chance to serve you better.
   

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9. M

   Michael

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Freddie and Andre were awesome. 30 minutes late despite a reservation. Always fun at Bennihanna.
   

   Benihana - Torrance, CAResponded 6 days ago

   Thanks for visiting us, Michael! We're thrilled to hear that you had a great time at Benihana - Torrance, CA. It's always a pleasure to have you and your friends with us. We apologize for the delay despite your reservation, and we're sorry that it affected your experience. We're committed to improving our service and your next visit will be on point. We appreciate your feedback and look forward to welcoming you back soon!
   

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10. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was amazing!!! The chef was perfect!! Loved it!
    

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