Benihana - Torrance, CA

Review summary

1. C

   Christina

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 3

   Well, we never received our soup, I never received my birthday certificate from chefs table so I paid full price management was very bad. I’ve been going there for over 40 years for my birthday and this was the worst experience I’ve ever experience.. You would think management would have comped something but all I got was a $20 gift certificate. Didn’t ask what kind of ice cream we wanted we had to ask for it. I will be calling corporate tomorrow and everything that we went through how bad experience was and how disappointed we were somebody by 60th birthday there.
   

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2. E

   Elisa

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Seating area was very chilly, it got a little better after the grill was on.
   

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3. S

   Steven

   Orange County

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   HAD A GREAT DATE NIGHT WITH MY QUEEN GREAT FOOD GREAT PEOPLE AROUND EVERYTHING WAS PERFECT!
   

   Benihana - Torrance, CAResponded 3 days ago

   Hey, Steven! We're overjoyed to hear that you had a great date night at Benihana - Torrance! Your kind words about our food, people, and everything else around us are truly appreciated. We strive to provide an exceptional dining experience and it's heartwarming to know we hit the mark for you. Thank you for choosing us for your date night and we look forward to welcoming you back soon! Best, The Management Team
   

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4. G

   Greg

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The team took excellent care of us tonight in celebrating my sons 30th lap around the sun! While the jokes are a bit corny the laughter they generated from our group added tremendously to the bonds we’ve shared over my son’s lifetime in amplifying the joy of our occasion!! Thanks to the team at Benihana Torrance! We are now blessed to have more wonderful family memories. God bless you all!!
   

   Benihana - Torrance, CAResponded 4 days ago

   Hi, Greg! Thank you so much for your kind words and for choosing Benihana - Torrance for such a special occasion. We're thrilled to hear that you and your family had a great time celebrating your son's 30th birthday with us! It's wonderful to know that the laughter and jokes added to the joy of your evening. We're also glad that you felt well taken care of. We strive to create memorable experiences for our guests and your feedback affirms that we're doing our job right. We look forward to many more wonderful family memories in the future. Best wishes, The Management Team
   

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5. D

   Dr. Lexy

   VIP

   Orange County

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been coming to Benihana for 36 years, and each time feels like the first.
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for the feedback, Dr. Lexy! We're thrilled to hear that you've been dining with us for the past 36 years and that your experiences have always been memorable. It's wonderful to know that our food, service, and value have consistently met your expectations. We truly appreciate your support and look forward to serving you again soon. Best regards, Benihana - Torrance Management Team
   

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6. S

   Shelby

   Orange County

   29 reviews

   5.0

   29 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Chan and our server was amazing. We celebrated 3 Birthdays and it was great. Thanks for making the night enjoyable.
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the feedback, Shelby! We're thrilled to hear that you and your family had a great time celebrating your special occasions at Benihana - Torrance. It's wonderful to know that our team was able to make your night enjoyable. We strive to make every celebration memorable and it's heartwarming to hear that we succeeded. We appreciate your kind words and look forward to welcoming you back for more celebrations in the future!
   

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7. S

   Susan

   VIP

   Los Angeles

   92 reviews

   4.0

   92 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service was rushed at first and then had to wait 25 minutes to find out they were out of our wine. But he quickly replaced. Food by Saul was fantastic!!
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for the feedback, Susan! We're thrilled to hear that you enjoyed our food at Benihana - Torrance. We always aim to provide excellent service, and we're sorry for the initial rush. We'll work on improving our service speed to ensure a more seamless experience for our guests. Your kind words about our food are greatly appreciated and we're looking forward to serving you again soon!
   

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8. F

   Felina

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We used to be a customer many times before and now there’s a big difference .We like their way of seating customers. They were so confused how they seat people before. The host ,many thinks he seat those he knows first than those waiting a long time.. Better and a little bit better on their portions of servings now.But wish they don’t use too much butter on those fried rice. Overall we enjoyed back the experience. Thank you.
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for the review, Felina! We're glad to hear that you've enjoyed your experiences at Benihana - Torrance. It's always a pleasure to hear from our valued customers and we appreciate your feedback about our seating arrangements and portion sizes. We're committed to improving our service and your dining experience. We hope to welcome you back soon. Best, The Management Team
   

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9. S

   Sha sha

   VIP

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time it was my son’s 4th birthday and he was excited about everything and loved his food
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for the feedback, Sha Sha! We're thrilled to hear that your son's 4th birthday was made special with your dining experience at Benihana - Torrance. It's wonderful to know that you enjoyed the food and service. We strive to make every occasion memorable for our guests. Your kind words are greatly appreciated and we look forward to serving you again soon!
   

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10. D

    Dan

    Los Angeles

    1 review

    5.0

    1 review

    Dined on December 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had an amazing server as well as an amazing Cook! The food was excellent! The particular chef we had this time was an amazing Chef who cooked our meal perfect!! Our server was on top of everything and when a server doesn’t let your Pepsi Cola empty or melt in ice and brings a fresh Pepsi is an amazing server as well. I couldn’t be happier with the service we received and left a hefty tip for amazing services. Thank You for the great experience, will be back more often!!
    

    Benihana - Torrance, CAResponded on December 11, 2024

    Hello, Dan! Thank you for your wonderful review. We're thrilled to hear that you had an amazing experience at Benihana - Torrance. It's fantastic to know that our team's performance and the food met your expectations. We're glad that our chef was able to provide you with a memorable dining experience. We appreciate your kind words and look forward to welcoming you back for more great service and delicious meals. Best regards, The Management Team
    

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