Benihana - Torrance, CA

Review summary

1. T

   Tony

   Los Angeles

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We made a reservation at 7pm for dinner. We arrived on time and we had to wait over 40 minutes to be seated. Then it took another 20 minutes for someone to greet us and take our drink orders. What is the point of making a reservation. Food was great overall. At the end of the day, if you are taking reservations you should make sure you have the staff on hand to handle them
   

   Benihana - Torrance, CAResponded today

   Thanks for the feedback, Tony! We're glad to hear you enjoyed the food at Benihana - Torrance. However, we're sorry to hear about the long wait times and the delay in service you experienced. We understand how frustrating that can be, especially with a reservation. We assure you that we're working on improving our service. We hope to have the opportunity to serve you better in the future.
   

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2. H

   Hilary

   Los Angeles

   25 reviews

   vip
   3.0

   25 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our waiter was great. The chef not so much. I remember when you would go to Benihana and it was for the show. This chef did 2 things. So boring. Also his knife skills not good. Pieces were so large. Very disappointing.
   

   Benihana - Torrance, CAResponded today

   Hello Hilary! We appreciate your honest feedback. We're glad to hear that our waiter made a positive impression, but we're sorry to hear about your experience with our chef. We always strive to provide exciting and enjoyable dining experiences, and we regret that we fell short this time. We also appreciate your feedback regarding the knife skills - we'll certainly look into this. Thank you for your review, and we hope you'll give us another chance to impress you in the future. Best, The Management Team at Benihana - Torrance
   

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3. M

   Maria

   Los Angeles

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Juan our chef was amazing! Best show ever! I’ve been going to Benihana a long time and he is the best I’ve seen. The food was delicious! But the runners brought out to go boxes before the meal was over..felt like they were trying to turn the table too quickly. We wanted to sit and talk and not be rushed out the door. Also the bathrooms were unkept and apparently the men’s restrooms has stalls that don’t lock? How is this possible! Benihana needs to do better!
   

   Benihana - Torrance, CAResponded 2 days ago

   Hi Maria! Thank you for your feedback. We're thrilled to hear that you enjoyed your experience at Benihana - Torrance. It's wonderful to know that our chef exceeded your expectations and you found our food delicious. We regret to hear about your experience with the runners and the restroom cleanliness. We take all feedback seriously and will address these issues promptly. We hope to have the opportunity to serve you again soon and provide an even better dining experience. Best regards, Benihana - Torrance Management Team
   

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4. B

   BRIAN

   Las Vegas

   7 reviews

   4.0

   7 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was and usually is good. Pepito was our chef. He knows what he's doing on that grill
   

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5. I

   Isaac

   Los Angeles

   23 reviews

   4.0

   23 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fun meal, fun service and yummy food, good for parties
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for visiting us, Isaac! We're thrilled to hear that you had a fun meal and enjoyed the food and service at Benihana - Torrance. It's great to know that we could provide a yummy experience for your party. We noticed that you rated us a bit lower on value, and we truly appreciate your feedback. We strive to provide the best experience for our guests and will certainly take your comments into consideration. We look forward to serving you again soon! Best, The Management Team
   

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6. D

   Daija

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our chef Alex was amazing. The food was so delicious and he had great conversation.
   

   Benihana - Torrance, CAResponded 4 days ago

   Dear Daija! Thanks for visiting us at Benihana - Torrance! We're thrilled to hear that you had an amazing experience with our chef and enjoyed our food. We appreciate your feedback on the service, and we'll strive to improve. We look forward to serving you again soon.
   

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7. G

   Gregory

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time and Great food by an excellent chef. What more could you ask for!!
   

   Benihana - Torrance, CAResponded 4 days ago

   Dear Gregory! Thanks for visiting us at Benihana - Torrance! We're thrilled to hear that you had a great time and enjoyed our food. It's always a pleasure to work with our chefs and we're glad they could impress you. We appreciate your high ratings and look forward to serving you again soon.
   

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8. P

   Patricia

   Los Angeles

   14 reviews

   vip
   2.0

   14 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   just a fair experience - long wait for food and drinks. the cook had a horrible dirty apron on :( saw another cook wring a wet dishtowel on carpet in front of customers . so filthy - bathrooms no toilet paper. dirty restaurant in need of a MAJOR CLEAN!
   

   Benihana - Torrance, CAResponded 5 days ago

   Thanks for the feedback, Patricia! We're sorry to hear that your experience at Benihana - Torrance didn't meet your expectations. We take cleanliness very seriously and it's disappointing to hear about the condition of our facilities. We also apologize for the long wait you experienced. We're working on improving our service and the quality of our dishes. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Torrance Management Team
   

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9. L

   Lindsay

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   We had a 7:15 reservation on a weekday and they didn’t seat us until 8:30.
   

   Benihana - Torrance, CAResponded 7 days ago

   Thanks for the feedback, Lindsay! We're sorry to hear about the delay you experienced during your visit. It's certainly not the standard we aim for at Benihana - Torrance. We appreciate your patience and understanding. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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10. Y

    Yessenia

    Los Angeles

    4 reviews

    4.0

    4 reviews

    Dined on November 21, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    The food was amazing like always! The only reason I did not give 5 starts is because although we had reservations, the wait time was a bit ridiculous. We waiting about 20 minutes just to be sat down during lunch time (reservations were at 12:30pm). The host was nowhere to be found when we arrived so we waited about 5 minutes till she appeared. Then she started sitting other people before us and after a while we were told we were waiting on our server. Once we sat, the server did take about 10 minutes to come to us and after that, everything was great. They need to h ire more staff
    

    Benihana - Torrance, CAResponded 7 days ago

    Thanks for visiting us, Yessenia! We're thrilled to hear that you enjoyed our food and found it to be amazing as always. We apologize for the wait time you experienced during your visit. We strive to provide efficient service and it seems we fell short during your visit. We appreciate your patience and understanding and will work on improving our reservation system. We're glad that you had a positive experience and we hope to see you again soon!
    

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