Benihana - Torrance, CA

Review summary

1. C

   Cynthia

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   We had to wait over 1 hour past our reservation time to be seated. Our server was working multiple tables and due to the fact that they were running out of drink glasses, they had to get the glasses from the customer then take to the back to refill it, so it made more work for them. The chef was super rushed and only did the choo choo train onion and a hibachi rice beating heart as their show. They over seasoned, over buttered and left all of the meat in gigantic pieces. Whole colossal shrimp and beef chunks so large that they were awkward and hard to eat without a knife. Then they charged a service charge because we were a large party and we were expected to tip our server on top of that. The restrooms were gross and the women’s restroom had a sink and the opposite side soap dispenser out of order with a super slippery floor. We used to love to go to Benihana to celebrate our birthdays but after this visit we will never go back. Don’t waste your money or your time.
   

   1 person found this helpful

2. V

   Vanidha

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food is always good but service isn’t great. I wonder if the servers are stretched really thin. We never even got a refill for water, my chair had oil on the back of it, and we weren’t seated until 35 min after our reservation time (what’s the point of having one?). I’ve been coming to Benihana for 25 years and it just seems to be going downhill.
   

   1 person found this helpful

3. M

   Maurice

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Well this was a rough experience - reservation was for 7pm Due to not being able to get our food in the grill until almost 9pm (8:47pm) my party left. We did not want to eat that late in the evening. We paid for the drinks, the soup and salad, but we left due to the long wait. Our server Myesha, was attentive and on point. However, due to circumstances outside her control she was not tipped. So overall experience was horrible to say the least. Will try the Santa Monica establishment next time. Hopefully it will be a better experience.
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for visiting us, Maurice. We're really sorry to hear about the experience you had at Benihana - Torrance, CA. We understand that waiting can be frustrating, especially when you're looking forward to a delicious meal. We're glad to hear that our server, Myesha, was attentive and on point. We sincerely apologize for the inconvenience you faced and we appreciate your patience. We're glad that you're planning to try our Santa Monica establishment next time. We look forward to serving you better next time. Best regards, Benihana - Torrance, CA Management Team
   

   2 people found this helpful

4. C

   Clifton

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Place is great always at Benihana, but as a professional in customer experience I waited at the door for maybe 5 minutes before anyone greeted me and the bathroom doors and wall need to a better appearance… doors are beat up and there graffiti on the bathroom wall
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for the review, Clifton. We're thrilled to hear that you always enjoy your visits to Benihana - Torrance, CA. We're sorry to hear about the inconvenience you experienced with the waiting time and the cleanliness of our facilities. We appreciate your feedback and will definitely take it into consideration as we continuously strive to improve our guests' experiences. We hope to welcome you back soon.
   

   1 person found this helpful

5. D

   Daysha

   VIP

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Was seated and hour+ after my reservation time. And took another 45 mins for the food to start being cooked.
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the feedback, Daysha. We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's clear that we fell short in meeting our service and food preparation timelines. We appreciate your patience and understanding, and we're committed to improving these areas. We hope to have the opportunity to serve you again and provide a more positive dining experience.
   

   1 person found this helpful

6. T

   Taelerr

   Orange County

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Had to wait over an hour for the cook Cold appetizers and soup Took a while to get drinks Very dissatisfied in my experience. And on top of that they only took off the price of our drinks when I feel it should have been way more discounted due to the experience
   

   Benihana - Torrance, CAResponded 3 days ago

   Hey Taelerr, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's disappointing to know that you had to wait for your appetizers and soup and did not receive the level of service we strive to provide. We understand your frustration and we sincerely apologize for any inconvenience caused. Your feedback is valuable to us and we will certainly use it to improve our service. We hope you will give us another chance to provide a better dining experience. Best regards, The Management Team
   

   1 person found this helpful

7. C

   Cat D .

   VIP

   Detroit

   13 reviews

   2.0

   13 reviews

   Dined on January 10, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Reservations was at 7:30pm and we were not seated until nearly 8:40pm. The celebration was for my Niece’s Birthday. We requested the group photo and due to the time delays of being seated, Staff never took the requested Group Photo, Birthday acknowledgment was rushed, ice cream/ dessert was rushed, we were the last table in the restaurant and the overall experience was disappointing for my Niece’s Birthday. The worst part is that a Staff Member told us that an 1 hour wait time is normal for ANY Reservation!!!!!! That is ridiculous!!!
   

   Benihana - Torrance, CAResponded on January 11, 2025

   Thanks for the review, Cat D.! We're sorry to hear that your visit to Benihana - Torrance, CA didn't go as planned on such a special occasion. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We also apologize if you felt rushed during your visit. We're glad to hear that you enjoyed our food, though we're sorry that the ice cream and birthday acknowledgment didn't meet your expectations. We'll definitely take your feedback into account to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one.
   

   1 person found this helpful

8. M

   Mario

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined on January 10, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wait time was long, but after we got seated the chef and service was excellent.
   

   Benihana - Torrance, CAResponded on January 11, 2025

   Hello Mario, Thank you for taking the time to review your experience at Benihana - Torrance, CA. We're thrilled to hear that you enjoyed the service and the quality of our food. We apologize for the wait time you experienced, but we're glad that you found the overall experience to be excellent. We appreciate your feedback and will continue to strive for excellence in all areas. We hope to have the pleasure of serving you again soon. Best Regards, The Management Team
   

   Is this helpful?

9. A

   Ava

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined on January 9, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   I’m glad OpenTable reached out. I was going to call and speak to a manager today. Didn’t have the best experience and wanted to share first. I wanted to say the service was very slow. Had a reservation for seven sat down about 740 also the server was made known that my son had allergies when the food came out the cook was cooking Like he wasn’t aware and I bought it to his attention. He said no he didn’t know he looked at the receipt, but he never made any provisions any different. I think that that is a big red flag because if something had happened to my son, this would be a very different call or email. They have to practice safety protocols with seafood or allergies in general. The service was very relaxed. We ate our whole dinner service with the appetizer plates and bowls still surrounding our table. I have a pic to show. It was a four out of 10 and behind. This is one of my favorite places the highlight of the night as we were celebrating three birthdays and we did have a certificate for one thankful for that thank you.
   

   Benihana - Torrance, CAResponded on January 10, 2025

   Thanks for the review, Ava! We're glad to hear that you chose to reach out with your feedback. We sincerely apologize for the experience you had during your visit. We understand your concerns about service speed and dietary needs, and we sincerely apologize for any discomfort caused. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to serve you again under better circumstances. Best, Benihana - Torrance, CA The Management Team
   

   1 person found this helpful

10. C

    Christina

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on January 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 4

    well, I went there today for lunch. My son and I and my friend I went to the restroom and the floor was very wet and I slipped and I hurt my shoulder. Jason, the manager made sure I was OK. He was awesome. The food was good Jesse the shelf was awesome. The waitress Gabriella was OK, but I think she would only waitress on because she really didn’t come around and didn’t bring our appetizers on time, they came with lunch was being made. Overall, it was very good.
    

    Benihana - Torrance, CAResponded on January 10, 2025

    Hey Christina, Thank you for choosing Benihana - Torrance, CA for lunch and for taking the time to share your experience. We're glad to hear that you and your family enjoyed your time with us. We apologize for the inconvenience caused by the floor incident and the delay in your appetizers. We're glad to know that our staff was able to provide you with adequate care. We appreciate your kind words and high ratings. We hope to see you again soon. Best regards, The Management Team
    

    Is this helpful?