Benihana - Torrance, CA

Review summary

1. K

   Kaila

   Los Angeles3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   We had a reservation for 7:45. They didn’t seat us until after 8:30. When we sat down we waited another 20 minutes for someone to take our order. We didn’t get water brought to us or any drinks for an hour after we sat. The kids were crying because they were so tired after all the waiting. Our server was very nice, it was not his fault they were understaffed. The food was great but the show was so so. I’d recommend going somewhere else if you have kids and can’t wait around for 2 hours before being served. We also waited for 30 minutes at the bar to get water. They just kept walking past saying be right with you and never taking the order. I gave two stars only for the server being kind and trying his best and the food being great.
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for the review, Kaila. We're glad to hear that you enjoyed our food and service, but we're truly sorry for the wait you experienced. It's not the standard we strive for at Benihana - Torrance, CA. We appreciate your patience and understanding, and we're glad to hear that our server was able to provide a good experience despite the circumstances. We will work on improving our service speed to ensure a more enjoyable dining experience for all our guests. We hope to see you again soon for a better experience.
   

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2. L

   Lilian

   Orange County9 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was awesome, excellent , overall perfect ! Thank you
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for the review, Lilian! We're thrilled to hear that you had a wonderful experience at Benihana - Torrance, CA. It's great to know that you enjoyed our food, service, and found it to be of excellent quality. We strive to provide the best for our customers and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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3. A

   Adam VIP

   Los Angeles31 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was good overall. Wait for chef was REALLY long. Been to many Benihana and this one had an unusually long wait for service after being seated.
   

   Benihana - Torrance, CAResponded 4 days ago

   Hey Adam, Thank you for taking the time to review us. We're glad to hear that you enjoyed our food overall. However, we're sorry to hear about your wait for service and the long wait you experienced. We understand how frustrating that can be and we'll definitely take your feedback into consideration to improve our service speed. We appreciate your patience and hope to see you again soon! Best, Benihana - Torrance, CA The Management Team
   

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4. C

   Chante

   Los Angeles1 review

   3.0

   Dined on April 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   I was celebrating my birthday as I was given a $30 certificate. Made reservations on Monday March 31st at 5:15pm got there couple minutes ahead. Wasn’t seated till about 5:30pm for party of 7 next week didn’t get service around 6:15pm just very disappointed at how long it took when I observed over tables after us get helped before us which is very poor. We said at station 10 Chan btw was great btw. Order drinks about time food was ready I wasn’t that hungry anymore. Just never thought I would experience that type of customer service before. Also towards the end of our sever giving us the bill which I felt I was being rushed I had to ask for our dessert my other friends had to leave so me an my daughter ending up getting our dessert. I also didn’t receive my paper copy of my receipt.
   

   Benihana - Torrance, CAResponded 4 days ago

   Thanks for visiting us, Chante. We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. We pride ourselves on our customer service and it's clear we missed the mark during your visit. We understand how frustrating it can be to wait for service and we apologize for this. We also regret that you felt rushed and didn't receive your paper copy of your receipt. We're committed to improving these aspects of our service and your feedback is invaluable in helping us do that. We hope you'll give us another chance to make it up to you in the future. Best regards, The Management Team
   

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5. S

   Shequila

   Orlando5 reviews

   5.0

   Dined on March 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earl was absolutely amazing! Ask for Earl!! I had a blast for my birthday thank you so much!
   

   Benihana - Torrance, CAResponded 6 days ago

   Hi Shequila, We're absolutely thrilled to hear that you had such a great time celebrating your birthday at Benihana - Torrance, CA! It's always a pleasure to help our guests have a memorable dining experience. We're glad that Earl was able to make your celebration special. Your kind words mean a lot to us. We look forward to welcoming you back for more celebrations. Thanks again for choosing us for your birthday! Best, The Management Team
   

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6. B

   Breanna

   Las Vegas1 review

   5.0

   Dined on March 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Pepito was so fun and really entertained everyone at the table. Our food was amazing and he answered ever request.
   

   Benihana - Torrance, CAResponded 4 days ago

   Hello Breanna, We're thrilled to hear that you and your family had such a great time at Benihana - Torrance, CA! It's wonderful to know that our chef's entertainment made your dining experience even more enjoyable. We're also delighted that you found our food amazing and that our service met your expectations. Your kind words mean a lot to us and we look forward to welcoming you back soon. Best Regards, The Management Team
   

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7. C

   Claudia

   Los Angeles1 review

   1.0

   Dined on March 31, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Our chef was terrible. The food was overcooked loaded with butter and burnt.
   

   Benihana - Torrance, CAResponded 6 days ago

   Thanks for visiting us, Claudia. We're really sorry to hear about your experience at Benihana - Torrance, CA. It's disappointing to know that the food did not meet your expectations. We take pride in our cuisine and it's clear that we missed the mark this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to provide you with the quality dining experience that we're known for. Best regards, Benihana - Torrance, CA Management Team
   

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8. C

   Casey VIP

   Los Angeles4 reviews

   4.0

   Dined on March 31, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Such a fun experience! The food was okay but the show was worth it!
   

   Benihana - Torrance, CAResponded on April 1, 2025

   Thanks for visiting us, Casey! We're thrilled to hear that you had a fun experience at Benihana - Torrance, CA. It's great to know that you enjoyed our show and found it worth the price. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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9. M

   MIKE VIP

   Los Angeles6 reviews

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was good service is always lacking since the moment you walk in with a reservation the wait is still at least half an hour then service is really slow waited an hour before cook came to our table
   

   Benihana - Torrance, CAResponded on April 1, 2025

   Hello Mike, We're sorry to hear about your recent experience at Benihana - Torrance, CA. We strive to provide excellent service and it seems we fell short during your visit. We apologize for the wait and the slow service you experienced. We appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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10. A

    Adrian

    Los Angeles7 reviews

    5.0

    Dined on March 30, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic experience everything was great from beginning to end
    

    Benihana - Torrance, CAResponded on April 1, 2025

    Hey Adrian, We're thrilled to hear that you had a fantastic experience at Benihana - Torrance, CA! It's wonderful to know that you enjoyed the food, service, and found great value in our offerings. We strive to provide an exceptional dining experience and your feedback affirms that we're on the right track. We look forward to welcoming you back for another great experience soon. Best wishes, The Management Team
    

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