Benihana - Torrance, CA

Review summary

1. E

   Erin

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef was engaging and fun! Interacted with the teenagers well. Our waitress was busy but personable and let us know status of everything even though it was slammed and everything was taking longer which is expected!! Great Time!!
   

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2. F

   Francesca

   VIP

   Los Angeles

   30 reviews

   5.0

   30 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great experience at Benihana’s. The food was delicious as always!! Our chef was wonderful !!
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear Guest, it was great to have you dine with us at Benihana! We appreciate your kind words and are so happy to know you had a wonderful experience. Hope to see you again soon!
   

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3. L

   Lisa

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   We had Earl as our cook he did well. But it was a hour behind reservation time.
   

   Benihana - Torrance, CAResponded 1 day ago

   We appreciate your feedback and are pleased that you found parts of your experience enjoyable. We also understand that there were areas where we fell short. Your comments will be reviewed to help us enhance our service. For further discussion, please reach out via our "Contact Us" page on our website.
   

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4. D

   David

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation for 7:45. Christmas dinner. When we arrived, we were told it would be at least a 45 minute wait to be seated for a reservation. Front staff unwilling to help out the situation. This Benihana is obviously understaffed and not equipped to deal with people who have a reservation
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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5. G

   Gretchen

   Denver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience and service on Christmas. Made a reservation 2 months ago, called and confirmed it live on 12/23. Showed up shortly before our reservation time and were told it would be an hour and a half before we could be seated. Manager was not apologetic in the least and offered us a free appetizer if we chose to wait and dine there. The other hosts ignored the customers leaving the manager to handle everything. Lots of upset customers in the lobby having the same experience.
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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6. C

   Chery

   Central Coast

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Crazier than we anticipated. Likely would not go back during the holidays. Same price and they changed to paper napkins
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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7. L

   Lisa

   VIP

   Northern MI

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We waited 2 hours to get a table on Christmas Day. We had early reservations. They obviously did not plan accordingly. The food was OK. Our chef lightened the mood but overall the cost for the ‘experience’ was not worth it today.
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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8. K

   Krista

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a great Christmas dinner ! Going again next year
   

   Benihana - Torrance, CAResponded 1 day ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

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9. OT

   OpenTable Diner

   Los Angeles

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful meal, with fantastic service! the only downside was being seated 45+mins after our reserved time.
   

   Benihana - Torrance, CAResponded 1 day ago

   Thank you for sharing your feedback with us. While we’re glad you visited, we are sorry to hear that your experience was not entirely satisfactory. We will work on improving, and we hope to serve you again soon.
   

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10. g

    g.

    Los Angeles

    1 review

    3.0

    1 review

    Dined 2 days ago

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    Table was not ready upon arrival. They were very behind due to over booking. They were about an hour behind. I have diabetes and my blood sugar was getting low so we ended up eating at the bar. It wasn’t the same, but at least we got the food a little quicker. I think we learned our lesson about going there on a holiday..
    

    Benihana - Torrance, CAResponded 1 day ago

    Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
    

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