Benihana - Troy, MI

Review summary

1. M

   Malaysia

   Detroit

   4 reviews

   2.0

   4 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Wasn’t my best experience, the cooked looked sick. He was sweaty and had a mask on. The table was over booked.
   

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2. C

   Crystal

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   HORRIBLE and WORST EXPERIENCE. The restrooms were filthy and waitress had a terrible attitude. We sat down and when the waitress gave us water we did not receive no straws until 10 minutes later. We also did not receive silverware and when I requested it the waitress rolled her eyes and walked away. Salad lettuce was brown and the chef made the rice burnt!! There was also an alternation that occurred between another waitress and guest. DO NOT GO TO THIS RESTAURANT.
   

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3. S

   Shakayla

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was fun … a little crowded but fun the cook could’ve been a little more entertaining tho
   

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4. t

   theron

   Detroit

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   idk why so many people give this place bad reviews but me and my girlfriend went last night and i had a great time. she had a great time too and loved the food. took almost an hour to sit down but they were busy it happens. chef took a minute to come out but honestly who cares the food was amazing, tried shrimp for the first time and it tasted great lol wouldn’t mind if they replaced the tobasco with franks lmao chicken and steak could’ve used more seasoning but honestly overall i was completely satisfied. tipped like 25$
   

   Benihana - Troy, MIResponded today

   Thanks for the review, Theron! We're thrilled to hear that you and your girlfriend had a great time at Benihana - Troy, MI. It's wonderful to know that you enjoyed our food and found the service to be excellent. We apologize for the wait time but we're glad it didn't overshadow your experience. Your feedback about the seasoning is appreciated and we'll certainly take it into consideration. We hope to see you again soon!
   

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5. a

   anthony

   Detroit

   41 reviews

   5.0

   41 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I must say Demi my server was the best I've had i didn't have to ask for a refill at all she was friendly and very attentive to our needs TOM OUT COOK WAS GOOD ALSO BUT EGGS WERE A LITTLE OVER COOKED FOR THE RICE
   

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6. L

   Lisa

   VIP

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   Food was very greasy and over priced, our server was wonderful however our chef left a lot to be desired. She flung her spatula almost hitting another lady at our table, got rice everywhere but on the grill and never served us our sauces. Food was incredibly over priced. We will stick with Osaka which has much better food at a lower price and better chefs.
   

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7. M

   Marnese

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   This has to be that worst experience I have ever had at Benihana. The service was very cold. My food was very cold. It took 20 minutes just to get me seated in general seating. I’m very upset.
   

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8. T

   Tracy

   VIP

   Detroit

   6 reviews

   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Waitress was rude. The chef didn’t provide the typical experience. All the other chefs put on a “show” except ours.
   

   Benihana - Troy, MIResponded 3 days ago

   Hey Tracy, We're really sorry to hear about your experience at Benihana - Troy, MI. We strive to provide a memorable dining experience and it sounds like we fell short during your visit. We're disappointed to hear that our service did not meet your expectations and that you were not provided with the usual experience. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the kind of experience you expected. Best, The Management Team
   

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9. M

   Matt

   Detroit

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   My son's chicken tenders arrived long after the hibachi food was cooked and served. He sat with an empty plate and empty drink cup for 45 minutes. Fortunately, the staff took that food item and one drink off the bill.
   

   Benihana - Troy, MIResponded 5 days ago

   Hi Matt, We're really sorry to hear about your recent experience at Benihana - Troy, MI. We understand that waiting for a long time for your food can be frustrating, and we apologize for the inconvenience caused. We're glad to know that your son's chicken tenders were cooked and served as expected, but we're sorry that the rest of your meal was not up to standard. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience in the future. Best Regards, The Management Team
   

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10. S

    Scott

    Detroit

    4 reviews

    4.0

    4 reviews

    Dined on February 4, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food is always great. Prices seem to be creeping up beyond my price range.
    

    Benihana - Troy, MIResponded on February 6, 2025

    Hello Scott, Thank you for taking the time to review your visit to Benihana - Troy, MI. We're thrilled to hear that you enjoyed our food and found our service to be excellent. We're always striving to provide the best value possible, and your feedback is valuable to us. We hope to welcome you back soon, and hope to exceed your expectations on your next visit. Best regards, The Management Team
    

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