Benihana - Troy, MI

Review summary

1. T

   Tina

   Detroit

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   The area we were in was cold as if they had the ac on. Food was just ok. This visit wasn’t a good experience like we’ve had in the past.
   

   Benihana - Troy, MIResponded today

   Dear Tina, we apologize for any inconvenience this may have caused and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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2. J

   Joe

   Detroit

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Wife got scallops, calamari and jumbo shrimp. They over cooked so much. We never got offered our ice cream at the end. And we waited for about 45 minutes once we sat down before we even got soup or salad. First and last time going.
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the review, Joe. We're sorry to hear that your experience at Benihana - Troy didn't meet your expectations. We apologize for the overcooked scallops, calamari, and jumbo shrimp, as well as the delay in service. We also regret that you felt the value wasn't up to par. Your feedback is invaluable to us as we strive to improve with each and every visit. We hope to have the opportunity to serve you better in the future.
   

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3. C

   Christina

   Toronto

   14 reviews

   3.0

   14 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   I ‘m not going to lie. It’s not like it was before Covid. It seems like it has never bounced back. Chefs aren’t as good as they use to be. Service isn’t great and management seems to be lacking. This last visit I never got a drink that I asked for 3 times. We weren’t offered tea and ice cream before our bill came even though it was included with our meal. Our poor chef was trying really hard but you could tell that he was inexperienced and we could hardly understand him. And everything seemed to be a bit dirty (washroom, floors etc) This place needs to step up
   

   Benihana - Troy, MIResponded 2 days ago

   Thanks for visiting us, Christina. We're sorry to hear about your recent experiences at Benihana - Troy. We understand that things have not been the same and we apologize for any shortcomings in our service and cleanliness. We also regret that you felt our chefs were not up to par. Your feedback is important to us and we assure you that we will take steps to improve. We hope you'll give us another chance to provide a better dining experience.
   

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4. H

   Helen

   Detroit

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   We were excited to try Benihana for the first time but will not be back. We were greeted with a less than friendly hostess, the bathrooms were terrible - unclean and smelly. The atmosphere was dated and the prices were insane! $15 for a single crown and coke, $12.50 for a glass of wine that costs $15 for a bottle at the store. We got 2 sushi rolls (that came out separately) service was mediocre. We each had 1 drink and our bill was $70. Save your money and try one of the other nearby places that will do a much better job.
   

   Benihana - Troy, MIResponded 7 days ago

   Hi, Helen! We're really sorry to hear about your disappointing experience at Benihana - Troy. We always aim to deliver a great experience, and we regret that we missed the mark this time. We apologize for the service and the cleanliness issues you mentioned. We take your feedback seriously and will work on these issues. We're also sorry to hear that you found our prices to be high. We strive to provide the best value for our customers and will take your feedback into account. We hope you'll give us another chance in the future. Best, The Management Team
   

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5. H

   Heather Leigh

   Detroit

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   We had an 8:15 pm reservation after shopping for 3 hours … we did not get sorted until 9 pm and we did not have food finished until after 10pm k just had mine boxed … the service was extremely slow they are under staffed and they over book their tables.
   

   Benihana - Troy, MIResponded on December 16, 2024

   Hey, Heather! We're really sorry to hear about your recent experience at Benihana - Troy. We understand how frustrating it can be to wait, especially when you're looking forward to a good meal. We're taking your feedback seriously and will work on improving our service speed and seating process. We hope you'll give us another chance to make your dining experience a better one. Thanks for your review, it helps us grow and improve.
   

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6. S

   Steve

   VIP

   Detroit

   4 reviews

   1.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   7:30 reservation. Not seated until 8:15 Hibachi not started until 9:30. Finally done at 10:30. 3 hour “experience”
   

   Benihana - Troy, MIResponded on December 16, 2024

   Hey Steve! Thanks for the feedback. We're sorry to hear about your experience at our Benihana - Troy location. It's always our goal to provide prompt service and delicious food, and we're sorry we fell short during your visit. We appreciate your patience and understand that waiting for such a long time could be frustrating. Your feedback is crucial for us to improve and we will take your comments on board. We hope you'll give us another chance to provide a better experience. Sincerely, The Management Team
   

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7. S

   Shay

   Detroit

   5 reviews

   3.0

   5 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Tali did a good job preparing and seasoning the food. However, his focus shifted to the guest at our table who chose to tip him at the beginning of our experience as opposed to the end. Mr. Tali catered to the person who tipped him early and the person with him by giving them more food than others at the grill. Even after asking Tali about our portions Tali dismissed us as though what we asked did not matter. It made the overall experience not so good.
   

   Benihana - Troy, MIResponded on December 15, 2024

   Hey Shay, Thank you for sharing your experience at Benihana - Troy. We're glad to hear that you enjoyed preparing and seasoning your food. However, we're sorry to hear that the focus shifted towards you as opposed to you. We understand how this could have affected your overall experience. We strive to provide the best service to all our guests and your feedback is valuable to us. We hope you'll give us another chance to provide a better dining experience. Best Regards, The Management Team
   

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8. A

   Alliyah

   Detroit

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Bianca our cook was amazing ! Our server was no where to be found most of the time but she did buss the table whenever we did see her towards the end.
   

   Benihana - Troy, MIResponded on December 15, 2024

   Thanks for the review, Alliyah! We're thrilled to hear that you had an amazing experience with your food and service at Benihana - Troy. We're sorry to hear that our service did not meet your expectations. We always aim to provide excellent service to all our guests and we're sorry we fell short this time. We appreciate your feedback and will certainly use it to improve. We hope to see you again soon!
   

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9. S

   Shanell

   Detroit

   11 reviews

   5.0

   11 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was Great! Everything was on point. I didn't have to ask for anything.
   

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   Benihana - Troy, MIResponded on December 12, 2024

   Hey Shanell, thank you for taking the time to leave us this fantastic review! We're thrilled to hear that your experience at Benihana - Troy was on point and that you didn't have to ask for anything. We strive to provide excellent service to all our guests and your feedback is a testament to our efforts. We appreciate your kind words and look forward to serving you again soon!
   

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10. OT

    OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined on December 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our waitress was amazing and our chief was phenomenal. Food was good, our waitress hit all points. Enjoyed our birthday celebration which was the reason why we were there. The staff came out and sang happy Birthday to the birthday boy. Great Service, Great Time.
    

    Benihana - Troy, MIResponded on December 12, 2024

    Dear Guest! Thanks for the feedback! We're thrilled to hear that you had a fantastic birthday celebration at Benihana - Troy. It's great to know that our team made your day memorable. We're also glad that you enjoyed our food and found our service to be excellent. We strive to provide an exceptional experience for all our guests. We look forward to serving you again soon!
    

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