Benihana - Troy, MI

Benihana - Troy, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jessica

   Detroit1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Restaurant was dirty, with grease running down photos. Bathroom was dirty, with all stalls out of toilet paper. Expensive and not worth the money, food was overcooked. Definitely the worse hibachi restaurant in the area.
   

   Benihana - Troy, MIResponded today

   Hi Jessica, We're really sorry to hear about your recent experience at Benihana - Troy, MI. It's disappointing to hear that we didn't meet your expectations, especially with regards to cleanliness and the quality of our food. We appreciate your feedback and will certainly take it into account as we continually strive to improve. We hope you'll give us another chance to show you the true Benihana experience. Best, The Management Team
   

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2. OT

   OpenTable Diner

   Denver1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   My overall experience with great! It was a little bit of a wait for the drinks and soup however the staff made up for that. They apologized and the manager. The chief and the waitress made my daughter’s birthday experience great!!
   

   Benihana - Troy, MIResponded today

   Dear Guest, thanks for visiting us at Benihana - Troy, MI! We're thrilled to hear that you and your daughter had a great experience on your birthday. We apologize for the wait for the drinks and soup, but it's great to know that our team was able to make up for it. We're glad that the birthday celebration was memorable for both of you. We appreciate your feedback and look forward to serving you again soon!
   

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3. SF

   SandraF

   Detroit1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent and the chef was awesome
   

   Benihana - Troy, MIResponded 2 days ago

   Hey Sandra, Thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed the service and the chef at Benihana - Troy, MI. Your kind words truly mean a lot to us. We always aim to deliver the best experience for our guests and your feedback lets us know we're on the right track. We hope to see you again soon! Best, The Management Team
   

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4. CW

   CharlotteW

   Detroit5 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was great as always. The chef came to the table to prepare the food a little while after order was placed but no one had received their soup or salad yet. Someone from the table had to go get the manager to report it.
   

   Benihana - Troy, MIResponded 3 days ago

   Hello Charlotte, We appreciate your feedback and are glad to hear that you enjoyed the food at Benihana - Troy, MI. However, we apologize for the delay in preparing your meal and the inconvenience it caused. We strive to provide prompt service and it seems we fell short during your visit. Your feedback is invaluable and we will certainly address this issue. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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5. B

   Barry VIP

   Las Vegas46 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Service wasnt that good and we felt very "rushed". I wouldnt come back to this location again.
   

   Benihana - Troy, MIResponded 2 days ago

   Hello Barry, We're truly sorry to hear about your recent experience at Benihana - Troy, MI. It's important to us that our guests feel valued and well taken care of, and we're sorry that we didn't meet those expectations. We also apologize if you felt rushed during your visit. We strive to provide excellent service and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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6. OT

   OpenTable Diner

   Detroit1 review

   4.0

   Dined on March 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Waiting in the lobby was an interesting experience. Full pleather onesies, lace blouses and very revealing attire throughout the waiting area that smelled very strongly of cheap Mary Jane. Food was good per usual for Benihana. Very accommodating service. Overall, a very very very slow drawn out process to order and get our food. Approximately 2 hours from the time we sat down to when we got the last bit of food cooked and on our plates. Waiter was attentive and friendly. Chef was friendly, funny engaging and thorough. The bathrooms were an absolute disaster to where I chose to hold it and drive the 30 minutes home.
   

   Benihana - Troy, MIResponded 6 days ago

   Dear Guest, "Thank you for sharing your experience with us. We’re happy to hear that you enjoyed the food and found our staff accommodating and engaging. However, we sincerely apologize for the extended wait time and the condition of the facilities. Your feedback is invaluable, and we’ll make sure to address these concerns to improve our guests’ overall experience. We truly appreciate your visit and hope to provide a smoother experience next time!
   

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7. J

   Jonathan

   Fort Lauderdale4 reviews

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Two young kids in our party and they laughed and giggled for most of the meal. Great entertainment
   

   Benihana - Troy, MIResponded 6 days ago

   Dear Jonathan, We’re so glad to hear your little ones had a blast during your meal! Creating a fun and entertaining experience for the whole family is what we strive for, and it sounds like we hit the mark. Thank you for sharing your experience, and we can’t wait to welcome you and your family back for more laughs and great food!
   

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8. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined on March 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Absolutely the worst. We had a reservation for 7:00, didn’t get seated until almost 8:00. After we were sat nobody came to our table for over 20 mins. After our orders were taken it took so long to get water that I went to the bar to ask for some. My daughter wanted to go here for a birthday dinner. I asked her several times if we could go to a different restaurant. She was insistent we stay other I would have left. At no point did anyone in the whole restaurant offer an apology or an explanation. The bathroom was disgusting. The only nice thing I can is the chef who cooked our food was very nice. I will never return to this establishment.
   

   Benihana - Troy, MIResponded 7 days ago

   Dear Guest, We’re deeply sorry for the disappointing experience you and your family had. Waiting nearly an hour to be seated, the lack of timely service, and the condition of our bathroom are completely unacceptable, and we sincerely apologize for these issues. It’s especially upsetting that no one offered an apology or explanation—this is not the level of service we strive to provide. We truly appreciate your kind words about our chef and will share your feedback with the team. Your experience matters to us, and we’re sorry to hear you won’t be returning.
   

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9. C

   Christy

   Detroit4 reviews

   1.0

   Dined on March 14, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I don’t know why they bother taking reservations. We still had to wait almost 1/2 hour. Then another 10min to see a waitress. It took forever. It put a big damper on our birthday celebration.
   

   Benihana - Troy, MIResponded 4 days ago

   Hi Christy, we’re really sorry to hear about your experience. It’s disappointing to know we let you down, especially on such a special occasion. Your feedback is invaluable, and we’ll work on improving our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

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10. OT

    OpenTable Diner

    Las Vegas4 reviews

    2.0

    Dined on March 14, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Benihana Troy has gone down hill. Used be be a much nicer experience. First, our chef Ricardo was excellent! He was the high point of the evening. But our service person was not attentive, slow to clear, and mildly irritated when asked for a drink, utensils, etc. Food was decent, good portions. But overall, will not be rushing back.
    

    Benihana - Troy, MIResponded 4 days ago

    Dear Guest, thank you for your honest feedback. We’re glad to hear you enjoyed Chef Ricardo’s performance, but we’re sorry that the service didn’t meet your expectations. We’ll definitely address this with our team to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
    

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