Benihana - Westbury, NY

Review summary

1. M

   Marc

   New York State

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience all around. The food was spectacular.
   

   Benihana - Westbury, NYResponded 1 day ago

   Dear Marc, Thank you so much for your kind words! We're thrilled to hear that you had a great experience and enjoyed the food. Our team works hard to provide a memorable dining experience, and it means a lot to us when our guests leave happy. We truly appreciate your support and look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

2. A

   Amber

   New York City

   15 reviews

   4.0

   15 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We reserved a table for my daughters 2nd birthday and Benihana’s did not disappoint. The chief and wait staff were attentive and very accommodating. I would recommend and will revisit soon.
   

   Benihana - Westbury, NYResponded 5 days ago

   Thanks for the feedback, Amber! We're thrilled to hear that you and your daughter enjoyed celebrating her second birthday at Benihana - Westbury, NY. It's wonderful to know that our team and food made your visit memorable. We appreciate your kind words and high ratings for our service. We look forward to welcoming you back soon!
   

   Is this helpful?

3. D

   Diana

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there for a birthday. There were 10 of us. We were taken care of quickly, the service was friendly and the food was delicious. Hearty portions. The only thing that could be improved is the way soda or seltzer is charged. We drank a lot of seltzer and an unlimited refillable price may make more sense.
   

   Benihana - Westbury, NYResponded on February 5, 2025

   Thanks for visiting us, Diana! We're thrilled to hear that you enjoyed your birthday celebration at Benihana - Westbury, NY. Our team takes pride in providing friendly service and delicious food, so we're glad it hit the mark for you. We appreciate your feedback on our soda pricing. We're always looking for ways to improve and your input is valuable to us. We look forward to welcoming you back soon!
   

   Is this helpful?

4. B

   Betty

   New York State

   1 review

   3.0

   1 review

   Dined on February 2, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   My dining experience was just okay compared to other places I’ve visited, food was way too salty and as for me not worth the price.
   

   Benihana - Westbury, NYResponded on February 3, 2025

   Hi Betty, We're truly sorry to hear that your dining experience at Benihana - Westbury, NY didn't meet your expectations. We strive to provide our guests with the best food and service, and it's clear we fell short during your visit. We appreciate your feedback about the saltiness of our food and will certainly take it into consideration. We hope you'll give us another chance to impress you with our culinary offerings. Best wishes, The Management Team
   

   Is this helpful?

5. P

   Peter SC

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on January 29, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food is subpar.. soup is a joke.. the shrimp appetizer appetizer is very small portions.. 3-5 quartered pieces of small shrimps. Overpriced drinks.. chef was not very entertaining… overall underwhelming experience… skip it
   

   • 

   Benihana - Westbury, NYResponded on January 31, 2025

   Thanks for visiting us, Peter. We're sorry to hear that your experience at Benihana - Westbury, NY didn't meet your expectations. We take your feedback about our food and service very seriously and will use it to improve. We're always striving to offer entertaining and quality meals and service. We hope you'll give us another chance to serve you better. Best, The Management Team
   

   Is this helpful?

6. I

   Ivy

   Philadelphia

   9 reviews

   1.0

   9 reviews

   Dined on January 21, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Good was totally awful and very expensive. The restaurant was filthy. Benihana has. Completely gone down in quality service and cleanliness! Disgusting!
   

   Benihana - Westbury, NYResponded on January 27, 2025

   Thanks for the feedback, Ivy. We're truly sorry to hear about your disappointing experience at Benihana - Westbury, NY. We take pride in maintaining high standards of cleanliness and service, and we're sorry to hear that we didn't meet those expectations on your recent visit. We appreciate your honesty and will use your comments to review and improve our operations. We hope you'll give us another chance to show you the high-quality dining experience we're known for.
   

   Is this helpful?

7. t

   thellie

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Danny , the manager at the Westbury and his staff was friendly and accommodating. My son’s 10th birthday became unforgettable. We all had a great time!
   

   Benihana - Westbury, NYResponded on January 18, 2025

   Thanks for the feedback, Thellie! We're thrilled to hear that your family's 10th birthday at Benihana - Westbury, NY was memorable. It's wonderful to know that our staff was friendly and accommodating. We always strive to create a wonderful dining experience for our guests, and we're glad we hit the mark for you and your son. We look forward to welcoming you and your family back soon!
   

   Is this helpful?

8. L

   Lily

   New York City

   1 review

   2.0

   1 review

   Dined on January 11, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Birthday dinner was good! Ambience was good too. The portion size and price was not good. Very little food for the price. I counted 4 shrimp in my fried rice. We all ordered fried rice and it all for in a small rice bowl for $7. I had to get side orders and they were plain noodles for another $7. I'm staying home next birthday dinner and making it myself. The service was great! Waiter and chef. Ll
   

   Benihana - Westbury, NYResponded on January 14, 2025

   Hello Lily, Thank you for choosing Benihana - Westbury, NY for your birthday dinner. We're glad to hear that you enjoyed the ambience and service. We regret to hear that the portion size and price did not meet your expectations. Your feedback is valuable and will be taken into consideration as we continually strive to improve our offerings. We're glad that you found our service to be great and that you enjoyed your meal. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Westbury, NY Management Team.
   

   Is this helpful?

9. M

   Marie

   VIP

   New York City

   18 reviews

   4.0

   18 reviews

   Dined on January 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Always a fun and delicious meal especially with family or friends
   

   Benihana - Westbury, NYResponded on January 7, 2025

   Thanks for visiting us, Marie! We're thrilled to hear that you always have a fun and delicious meal at Benihana - Westbury, NY. It's wonderful to know that our food is a hit with your family and friends. We appreciate your feedback on the value, and we'll continue to strive for excellence in all areas. We look forward to serving you again soon. - The Management Team
   

   Is this helpful?

10. M

    Mario

    New York City

    4 reviews

    2.0

    4 reviews

    Dined on December 31, 2024

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 3

    Food barely had flavor. Wasn’t cooked the way I asked so had to have it cooked longer. Forgot part of what I ordered (chicken) so had to wait for that to cook after everything else was done so my food was cold. Felt and tasted like they rushed to cook the chicken so it tasted weird and I just threw it out because I didn’t trust it. Used to love going here, used to go every month, probably won’t be coming back.
    

    Benihana - Westbury, NYResponded on January 8, 2025

    Hey Mario, We're truly sorry to hear about your recent experience at Benihana - Westbury, NY. We always aim to deliver a great experience, and we regret that we didn't meet your expectations this time. We understand that the flavor of our food was not up to par, and for that, we sincerely apologize. We also acknowledge your frustration about the chicken order. We strive to provide the best quality food to all our guests and we regret that we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, Benihana - Westbury, NY Management Team
    

    Is this helpful?