Benihana - Westbury, NY

Review summary

1. L

   Lily

   New York City1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were hoping for a special dinner, but unfortunately it fell short. We chose hibachi for the experience — the fun, the energy, the atmosphere — but it felt flat. There were moments of excitement, but overall it didn’t meet the vibe or value we expected. Service was another letdown. There were more hosts than actual waitstaff. While three hosts stood idly behind us, our whole table waited for one overwhelmed, unexperienced server to handle everything. It’s understandable that hosts are meant to seat guests, but when there aren't enough staff to serve the customers already there, it just feels poorly managed. We saved our budget to enjoy something special, and walked away disappointed — it just wasn’t worth it.
   

   Benihana - Westbury, NYResponded 2 days ago

   Thanks for the review, Lily. We're sorry to hear that your experience at Benihana - Westbury, NY, didn't meet your expectations. We appreciate your feedback on the hibachi experience and the service, as it helps us identify areas where we can improve. We're committed to providing a memorable and enjoyable dining experience for all our guests and we're sorry we fell short this time. We hope to have the opportunity to serve you again and provide a better experience.
   

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2. S

   Samantha

   New York City1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was good the service was very slow on a Wednesday when it wasn’t very busy
   

   Benihana - Westbury, NYResponded 4 days ago

   Thanks for the review, Samantha! We're thrilled to hear that you enjoyed the food at Benihana - Westbury, NY. We're sorry to hear that you found our service to be slow on a busy day. We strive to provide efficient service to all of our guests, regardless of the time of day. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon!
   

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3. J

   Julie VIP

   New York City25 reviews

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Horrible service and server had a bad attitude. We had kids and had to wait 40 min before they started cooking
   

   Benihana - Westbury, NYResponded on April 1, 2025

   Hello Julie, We're truly sorry to hear about your recent experience at Benihana - Westbury, NY. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations. We understand how important family-friendly dining can be, and we're sorry for the delay you experienced. We also regret that you felt our service was not up to par. Your feedback is invaluable to us as we strive to improve with each and every visit. We hope you will give us another chance to show you the kind of service we are truly committed to providing. Best Regards, The Management Team
   

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4. T

   Tiffany

   New York City1 review

   1.0

   Dined on March 30, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Was absolutely horrible. Had an 8:15 reservation, didn’t sit until 9:15, order wasn’t taken until 9:45. Was sat with a very large family that had dietary restrictions so my family’s food never touched the grill as the tofu had to be made before any meat. My 10 year old did not have food in front of her until 10:20pm. After complaining our food was made in the kitchen. Salads never came as they were “out.” The chef did not even put on a show; he just cooked. That was our first and last time ever going.
   

   Benihana - Westbury, NYResponded on March 31, 2025

   Hi Tiffany, we're truly sorry to hear about your experience at Benihana - Westbury, NY. It's disappointing to know that we fell short of your expectations, especially with regards to the timing of your reservation and the delay in serving your meal. We also apologize for any misunderstanding regarding the dietary restrictions of your family. We understand how frustrating this must have been for you and your family. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to make things right. Best, The Management Team
   

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5. J

   Jamie

   New York City2 reviews

   1.0

   Dined on March 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Expensive for no reason I guess we paying for the name
   

   Benihana - Westbury, NYResponded on March 28, 2025

   Hey Jamie, we're really sorry to hear about your recent experience at Benihana - Westbury, NY. We understand that you found our prices to be high and didn't feel the overall experience met your expectations. We strive to provide excellent service and it's clear we fell short this time. Your feedback is important to us and we will certainly use it to improve our services. We hope you'll give us another chance to impress you with our food and service. Best, The Management Team
   

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6. L

   Lillyan VIP

   New York City52 reviews

   4.0

   Dined on March 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Celebrated my wife's birthday with a wonderful meal. Justin treated us beautifully and made the evening very enjoyable. The food and the chef's preparation performance were first class.
   

   Benihana - Westbury, NYResponded on March 27, 2025

   Thanks for the feedback, Lillyan! We're thrilled to hear that you chose Benihana - Westbury, NY for your wife's birthday celebration and that you had a wonderful time. It's great to know that you enjoyed our food and the chef's preparation. We strive to make every occasion memorable for our guests. We appreciate your input and will work on improving the value rating. Looking forward to serving you again soon!
   

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7. M

   Michelle VIP

   New York City20 reviews

   5.0

   Dined on March 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and fun birthday dinner! Thank you very much!
   

   Benihana - Westbury, NYResponded on March 27, 2025

   Thanks for the feedback, Michelle! We're thrilled to hear that you enjoyed your birthday dinner with us at Benihana - Westbury, NY. It's wonderful to know that our food and service met your expectations. We truly appreciate your kind words and high ratings. We look forward to serving you again soon!
   

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8. M

   Moji VIP

   Caribbean3 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the pleasure of experiencing the Chef’s Tasting, and it was absolutely amazing—10 out of 10! The chef was incredibly interactive, making the experience not just delicious but also so much fun. This spot is perfect for a family night out, a girls’ night, or even a date. Highly recommend!
   

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   Benihana - Westbury, NYResponded on March 25, 2025

   Hey Moji, We're absolutely thrilled to hear about your amazing experience at Benihana - Westbury, NY! It's wonderful to know that our Chef's Tasting made such a positive impression on you. We always strive to create a fun and interactive dining experience, so it's great to hear that you had a great time. We're also glad to know that you found our food delicious and satisfying. We're thrilled that you recommend us and plan to return. See you soon! Best, The Management Team
   

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9. A

   Andrea

   New York City5 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience for our family of 10 celebrating 3 March birthdays. Very accommodating, food delicious. Everyone enjoyed.
   

   Benihana - Westbury, NYResponded on March 24, 2025

   Thanks for the feedback, Andrea! We're thrilled to hear that you and your family enjoyed celebrating your special days at Benihana - Westbury, NY. It's wonderful to know that our food and service met your expectations. We strive to make every dining experience memorable and it's heartening to know we succeeded on this occasion. We appreciate your feedback and look forward to serving you again soon. Best wishes, The Management Team
   

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10. OT

    OpenTable Diner

    New York City2 reviews

    1.0

    Dined on March 22, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    For a big name, the quality, portion sizes, authenticity of the food we ordered and the service we received left a bad taste in my mouth. I understand that food costs are higher now, but I could think of 10 other local places where we would have had better tasting, fresher food. Not a surprise that it was not busy on a Friday evening.
    

    Benihana - Westbury, NYResponded on March 24, 2025

    Dear Guest! We're really sorry to hear about your experience at Benihana - Westbury, NY. We pride ourselves on the quality and authenticity of our food, and it's disappointing to hear that we didn't meet your expectations this time. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our services. We hope you'll give us another chance to impress you in the future. Best, The Management Team
    

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