Benihana - Wheeling, IL

Benihana - Wheeling, IL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mel VIP

   Chicago109 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very attentive. Food was delicious. Our chef was very nice and did a great job.
   

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2. g

   grejebian

   Chicago17 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Not our first time. Benihana seems to be the Birthday Capital of Wheeling, which is fine... adds to the ambiance of multi cultural servers singing Happy birthday in Japanese. The celebratory souvenir photos are a nice touch. The tableside show seems to be losing its luster, I'd love to see the training manual for an onion volcano or spatula juggling. Not every chef masters it so well. ***be sure to verify your order. My son got NO ENTREE at all because server misunderstood his request for fried rice...it's a little loud and there are some language barriers with the staff. Order by number would help. Our table partners also clearly didn't get what they expected because the mom packed up the entire meal. By the time you realize something is wrong it seems too late to fix it because everyone else has already been served or their food is getting cold. $7 upcharge per person for fried rice seems ridiculous. I don't think it used to be like that. The entree prices are high enough already. I'm not so keen on coming back to Benihana much as I like the menu.
   

   Benihana - Wheeling, ILResponded 2 days ago

   Hey Grejebian, Thanks for your feedback. We're glad you enjoyed our atmosphere and the Japanese theme. We apologize for the confusion with your order and any language barriers. We're also sorry for the disappointment with your fried rice experience. We're always looking for ways to improve and your feedback is invaluable. We hope to see you again soon and provide a better experience. Best, Benihana - Wheeling, IL Management Team
   

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3. L

   Lindsey VIP

   Chicago3 reviews

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always wonderful here! Jamie the waiter was attentive and really wonderful
   

   Benihana - Wheeling, ILResponded on April 13, 2025

   Thanks for visiting us, Lindsey! We're thrilled to hear that you always find your experiences at Benihana - Wheeling, IL to be wonderful. It's great to know that our team's attentive service made your visit enjoyable. We strive to provide top-notch food and service to all our guests, and your feedback affirms that we're on the right track. We look forward to serving you again soon!
   

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4. K

   Kathryn

   San Diego2 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came with a party of 9 and our server was so amazing. Andreas was super quick and helpful with filling the drinks of everyone, including the needy 5 kids in our crew. Our cook was fun and made delicious food. Great experience.
   

   Benihana - Wheeling, ILResponded on April 3, 2025

   Hello Kathryn, Thank you for your wonderful review! We're thrilled to hear that your group had a great experience at Benihana - Wheeling, IL. It's wonderful to know that our team was able to quickly and efficiently handle your party's needs. We're also glad to hear that you enjoyed our food and found it to be fun and delicious. Your kind words mean a lot to us. We look forward to serving you and your crew again soon! Best Regards, The Management Team
   

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5. M

   Margaret

   Chicago24 reviews

   1.0

   Dined on March 30, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   I had the worst experience this evening at Benihana after being a regular for over 25 years. I was there for dinner with my family a party of five. We unfortunately had to share our table with someone wearing a graphic Trump MAGA tee shirt. I didn’t realize it until we were seated. I’m shocked and disappointed a business like Benihana would allow someone wearing a potentially offensive to other customers to actually come in and dine in the restaurant. I understand not wanting to turn that customer away but why seat other customers at the same table?? First of all this is what I consider a high end restaurant. The tab is usually at least $200. But during this political climate to allow someone wearing a graphic tee shirt is unacceptable. I don’t want to share my table with someone promoting all the horrible things MAGA and Trump are promoting. It’s fine for you Benihana if you encourage this but you shouldn’t seat people wearing offensive graphic tee shirts. I would have preferred not seeing this.
   

   Benihana - Wheeling, ILResponded on April 1, 2025

   Dear Margaret, Thank you for sharing your concerns. We appreciate your loyalty over the past 25 years and regret that your recent visit did not meet expectations. At Benihana, we strive to create a welcoming environment for all guests. While we do not enforce a dress code beyond general attire requirements, we understand that certain clothing choices can be sensitive in today’s climate. We apologize for any discomfort this situation caused and appreciate your feedback. Your concerns will be shared with our team as we continuously work to improve the dining experience for all guests. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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6. LK

   LuciK

   Chicago6 reviews

   3.0

   Dined on March 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were wonderful, but when making the reservation I put down that it was my husband’s birthday and it was forgotten about by the staff
   

   Benihana - Wheeling, ILResponded on March 18, 2025

   Dear Luci, Thank you for sharing your experience! I'm glad to hear that the food and service were wonderful. I’m truly sorry that the staff overlooked your husband’s birthday. Special occasions are important, and it’s disappointing that we missed the opportunity to make it memorable for you both. We appreciate your feedback and hope to do better on your next visit!
   

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7. R

   Rea

   Chicago5 reviews

   5.0

   Dined on March 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Being a return customer the service was exceptional, the food is outstanding and the server was top-notch!
   

   Benihana - Wheeling, ILResponded on March 21, 2025

   Hi Rea, We're thrilled to hear that you had another exceptional experience at Benihana - Wheeling, IL! It's wonderful to know that our service and food met your expectations. We always aim to provide our guests with a memorable dining experience, and it's great to hear that we hit the mark with you. We appreciate your feedback and look forward to serving you again soon! Best, The Management Team
   

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8. D

   Dario VIP

   Orlando12 reviews

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always love our dining experience at Benihana’s. The food and the staff are amazing! The staff are very attentive and friendly. It’s nice thar my wife and I are recognized by the staff - we do go often. We look forward to our next dining experience. Can’t recommend the wagyu steak enough. It’s definitely an an experience everyone should try at least once. It’s steak on a whole other level.
   

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   Benihana - Wheeling, ILResponded on March 13, 2025

   Hello Dario, Thank you for your glowing review! We're thrilled to hear that you always enjoy your dining experiences at Benihana's. It's fantastic to know that our staff's friendliness and attentiveness have left a positive impression on you. We're especially glad to hear that you enjoyed our wagyu steak, which is indeed a taste explosion! Your kind words mean the world to us and motivate us to continue providing an amazing experience. Can't wait to welcome you back for another dining experience soon! Best, The Management Team
   

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9. D

   Deirdre

   Chicago3 reviews

   2.0

   Dined on March 11, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Not what we were expecting at all. Hibachi was very low key. We went for our daughter’s birthday hoping for some fun that you would expect at Benihana and it was very dull. Food is way overpriced for the quality.
   

   Benihana - Wheeling, ILResponded on March 21, 2025

   Hi Deirdre, We're sorry to hear that your experience at Benihana - Wheeling, IL didn't meet your expectations. We always aim to provide a memorable and enjoyable dining experience for our guests, so we regret that we fell short on your daughter's special birthday. We appreciate your feedback about the hibachi being low key and understand that our pricing didn't meet your expectations. We're continuously working on improving our offerings and service to provide a better experience for our guests. We hope to have the chance to serve you again and make it up to you. Best regards, Benihana - Wheeling, IL Management Team
   

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10. J

    Jeff

    Chicago1 review

    5.0

    Dined on March 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 3

    Very good food quality and amount of food, good service
    

    Benihana - Wheeling, ILResponded on March 11, 2025

    Thanks for the review, Jeff! We're thrilled to hear that you enjoyed the food and service at Benihana - Wheeling, IL. We always strive to provide our guests with the best dining experience possible. We noticed that you rated our service a 4 out of 4. We appreciate your feedback and will strive to improve in this area. We hope to see you again soon!
    

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