Benihana - Wheeling, IL

Review summary

1. T

   Todd

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and service impecable. Always a great experience for my birthday!
   

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2. S

   Sal

   VIP

   Los Angeles

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   This location will call you if you book within the last hour of closing to try to get you to cancel. They tell you that you will not have much time and make you feel like a burden. This has happened 3 times to me, booking at 10, 10:15, & 10:30… if you do not want people coming in at these times then they shouldn’t be on open table.
   

   Benihana - Wheeling, ILResponded 2 days ago

   Hey, Sal! We're really sorry to hear about your experience at Benihana - Wheeling. We understand that booking late can be frustrating, especially when you're trying to enjoy your evening. We're sorry if you felt like you had to deal with this situation, but we assure you that it's not the norm. We appreciate your feedback and will take it into consideration as we strive to improve our service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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3. A

   ARLINDA

   VIP

   Chicago

   8 reviews

   2.0

   8 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   The cook was new and he used salt and regular butter to cook with and went heavy on the salt. Didn’t even ask if we wanted any salt.
   

   Benihana - Wheeling, ILResponded 2 days ago

   Hi ARLINDA, Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our service, but we're sorry to hear that you found our use of salt during your meal to be less than ideal. We always aim to deliver a great experience, and your comments will definitely help us improve. We hope to have the opportunity to welcome you back to Benihana - Wheeling and provide you with a better experience. Best regards, The Management Team
   

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4. R

   Rea

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All staff friendly and considerate. Food (as always) great.
   

   Benihana - Wheeling, ILResponded on December 12, 2024

   Hey Rea! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling! It's great to know that our staff's friendliness and consideration made your visit enjoyable. We're also glad that you found our food to be of great quality. We noticed your rating on value. We strive to provide the best experience for our guests, and we understand that there's always room for improvement. We appreciate your feedback and will take it into consideration as we continuously work to enhance our service. Thank you again for your kind words and for taking the time to share your experience. We look forward to welcoming you back soon! Best regards, The Management Team
   

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5. J

   Jasmine

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The prices was off it wasn’t what they were advertising
   

   Benihana - Wheeling, ILResponded on December 10, 2024

   Dear Jasmine! Thanks for the feedback. We're sorry to hear that you felt our prices were not as advertised. We strive to provide the best value to our customers and your comments will help us improve. We're glad you enjoyed the food and we hope to serve you again soon. Best, The Management Team at Benihana - Wheeling
   

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6. R

   Rita

   Alabama

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience! We took our daughter for her 7th birthday and she loved it! The cook was so attentive and really put on a show. Our waiter brought her our ice cream and sand to her and even printed out a family photo! Food was outstanding. Thank you!
   

   Benihana - Wheeling, ILResponded on December 10, 2024

   Hello, Rita! Thank you so much for choosing to celebrate your daughter's 7th birthday with us at Benihana - Wheeling. We're thrilled to hear that you and your family had an amazing experience and that you enjoyed our food and service. Your kind words mean a lot to us. We strive to provide our guests with memorable dining experiences and your feedback is a testament to our efforts. We look forward to welcoming you back for many more celebrations in the future. Best Regards, The Management Team
   

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7. m

   meredth

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined on December 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I havent been to Benihana in a long time -- It did not disappoint . We went for son's bday and it was a joy . The chef Omar was awesome and the service and food was great ... no complaints thank you for making our meal a memorable experience !!
   

   Benihana - Wheeling, ILResponded on December 4, 2024

   Dear Meredth! We at Benihana are thrilled that you’re happy with our service! We'd love to see you again soon!
   

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8. c

   chere

   Chicago

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All very polite and felt it was traditional experience, which is very nice. Like u got away from this area. Very nice place for entertaining birthday dinner.
   

   Benihana - Wheeling, ILResponded on December 4, 2024

   Hey Chere! We're delighted to know that you had a memorable dining experience at Benihana. Thank you for your kind words and for chosing us for your birthday dinner. We hope to see you again soon!
   

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9. V

   Vivi

   Chicago

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Not as good as other times Orders not brought and had to remind servers. The chef we had this time did not cook stuff well enough such as the shrimp .. slightly raw inside We will still come back but of the many times we have been here this was not the best.
   

   Benihana - Wheeling, ILResponded on November 30, 2024

   Thanks for the review, Vivi! We're really sorry to hear that your recent experience at Benihana - Wheeling didn't meet your expectations. It's disappointing to hear about the issues with your order and the quality of your shrimp. We truly value your feedback as it helps us improve. We're glad to hear that you plan to return, but we want to ensure that your next experience is everything that you expect. We hope to have the opportunity to serve you better in the future.
   

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10. j

    jennifer

    VIP

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on November 27, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    Don’t come if you are expecting a hibachi chef. Ours only did a flaming volcano and then proceeded to ignore us. We are used to authentic Hibachi where the chef is interactive and fun. There are a lot of “tricks” that are standard, and this was not hibachi style at all. The server looked annoyed to be there, and no one was welcoming. It’s a nice meal if you aren’t familiar with a true hibachi experience. We were let down.
    

    Benihana - Wheeling, ILResponded on November 30, 2024

    Thanks for the feedback, Jennifer! We're sorry to hear that your experience at Benihana - Wheeling didn't meet your expectations. We strive to provide an authentic Hibachi experience and we're disappointed to hear that we fell short during your visit. We're also sorry to hear about the service you received. We always aim to provide a welcoming and engaging atmosphere, and we regret that we missed the mark this time. Your feedback is valuable to us and we will certainly use it to improve. We hope you'll give us another chance in the future. Best regards, Benihana - Wheeling Management Team
    

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