Black Angus Steakhouse - Arrowhead

Review summary

1. T

   Teresa

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was exceptional, very friendly and helpful
   

   Is this helpful?

   Report
2. C

   Carol

   San Joaquin

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   It’s not the Black Angus we remember. The steaks were not flavorful; one looked like it had been microwaved vs grilled and had lots of grizzle. The manager was very kind, professional and responsive to our ‘fly’ issue and adjusted the bill accordingly. Our waitress did her job but lacked any friendliness. We didn’t want, need or expect fanfare but did reserve for our anniversary, which the front hostess kindly acknowledged. I was excited going in since we hadn’t been there in a long time but cannot foresee coming back. Could the glory days of BA be a thing of the past?
   

   Black Angus Steakhouse - ArrowheadResponded 1 day ago

   Thanks for sharing your experience with us, Carol. We're committed to providing a memorable dining experience and regret that your visit didn't live up to your expectations. We're glad to hear that our manager was able to assist you with the concerns you encountered. We would like the opportunity to understand more about your visit. Please provide us with your contact information on our website.
   

   Is this helpful?

   Report
3. A

   Ann

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience in every way, food and server Hector!
   

   Is this helpful?

   Report
4. S

   Shane

   Phoenix

   1 review

   1.0

   1 review

   Dined on November 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Not happy. Had to make it there late because of work hours. Expecting to be able to get the campfire feast with the prime rib which is what I always get. Been going for years. Out of prime rib. Ordered steak and it was tough and chewy. Hard to even cut through with knife. When spending upwards of 100 dollars just want good quality food. Maybe because it was late. But not an excuse in my eyes. May have lost a long time customer. Service was okay
   

   Black Angus Steakhouse - ArrowheadResponded on November 18, 2024

   We appreciate your feedback, Shane. It's important to us that our guests enjoy quality meals every time they visit. We're sorry to hear that this experience fell short and understand your disappointment with the steak and unavailability of prime rib. We'd like the opportunity to make this right and better understand your concerns. Please share your contact information on our website so we can follow up personally.
   

   Is this helpful?

   Report
5. B

   Bessy

   Phoenix

   1 review

   3.0

   1 review

   Dined on November 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Food took a long time to arrive. Steak was to hard :(. Waitress was very nice.
   

   Is this helpful?

   Report
6. N

   Noreen

   New Mexico

   3 reviews

   3.0

   3 reviews

   Dined on November 11, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   This was our first time at BA, our waitress/bartender was rude. I was looking at the back menu campfire. I didn’t bother to look at the days it’s only served. The waitress/bartender came and flopped my menu over, pointed ar the menu and said you can’t eat campfire menu from the back, we can only eat from the first couple pages. I found the weekend campfire menu. After she left she could’ve said, oh you can order campfire just a different price on weekends. Idk if it was me that picked up the rude service, my boyfriend didn’t say anything. Another idk about is if the NM Black Angus only serves their filet minot with bacon wrap, this BA did not serve it like ABQ.
   

   Is this helpful?

   Report
7. T

   Tony

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good and we had a great experience. Great job.
   

   Is this helpful?

   Report
8. M

   Michele

   Phoenix

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came here for my 50th birthday. I had a wonderful experience. All the food was so good and our server Lisa was amazing!! I can't wait to come back.
   

   Is this helpful?

   Report
9. K

   Ken

   Phoenix

   1 review

   3.0

   1 review

   Dined on November 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Once we were seated which took a while the service and food were both great
   

   Is this helpful?

   Report
10. D

    Debbie

    Phoenix

    17 reviews

    vip
    5.0

    17 reviews

    Dined on October 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    You can’t go wrong with Black Angus. Consistently on point. Great food I ordered the burger today. Yummy. Maria was our server. She went above and beyond taking care of us. Food was hit. She continually checked to be sure we were enjoying our food and our time at the restaurant. I highly recommend Black Angus for great food and ambiance
    

    Is this helpful?

    Report