Black Angus Steakhouse - Escondido

Review summary

1. A

   April

   San Diego

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Alyssa was a great server. Steaks were done perfectly.
   

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2. A

   April

   San Diego

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   To be fair this is the day after thanksgiving. I don’t think anyone showed up to work. Including the chef. I asked for medium well. But my steak was well done. The steak was tough and hard to chew. It was hard to cut. That’s how tough it was. The soup was supposed to be creamy potato soup wasn’t thick and it tasted bad with too much pepper in it. The appetizer was chicken tenders and the tenders were fried too long so they were almost burnt on the outside and then the chicken was dry on the inside and hard eat. The salad they didn’t put together nicely. They just dumped greens on a plate and dumped dressing on top on a big pile of greens. The greens were not mixed with the dressing. The bread they offered was old and dry. It may have been the worst experience at Black Angus I’ve ever had. Our server was nice. Probably overwhelmed without staff to help. So our food took a very long time to arrive.
   

   Black Angus Steakhouse - EscondidoResponded 1 day ago

   Thank you for sharing your thoughts with us, April. We're disappointed to learn about your recent experience and are truly sorry it fell short of expectations. Our aim is to provide our guests with delicious meals and attentive service. We'd appreciate the chance to learn more about your visit and make things right. Please share your contact details on our website so we can connect.
   

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3. OT

   OpenTable Diner

   San Diego

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had a reservation for 6:30 p.m. We had arrived and checked in around 6:15 p.m. And was told to wait until they text us when our table is ready. Anyways a good 45 mins. have passed and still no text. So I make my way up to the hostess and this time it's the Manager along with 3 to 4 servers just standing around the hostess station talking amongst themselves. I say "excuse me" and let them know that we had a reservation @ 6:30 p.m. And the Manager tells me very rudely that " they have no available tables plus they're over booked" and that I just need to wait until they call us. "I then asked why did we have to make a reservation if we still have to wait this long and still haven't been seated yet?". And I'm told "oh well" by the Manager. I understand that it was Thanksgiving but why even implement a reservation system when the restaurant isn't even going to stick to that? We waited 1hour and 15 minutes past our reservation time before finally getting seated. My family and myself were very disappointed to say the least.
   

   Black Angus Steakhouse - EscondidoResponded 1 day ago

   Thank you for bringing this to our attention. We strive to ensure every guest has a seamless experience, and it's concerning to hear about your wait and interaction during your visit. We're eager to learn more and address these concerns. Please share your contact information directly at our website so we can discuss this further.
   

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4. T

   Thomas

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were seated 40 minutes later than our reservation was set. We had a very good waitress that had quite a few tables to service. She was very gracious and attentive to what our needs were. Bravo!!! The food was great. Too much dark Turkey on some plates but we traded. Thank you Black Angus for a very lovely Thanksgiving dinner. We’ll be back next year
   

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5. R

   Robert

   San Diego

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nothing to add................................................................................
   

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6. E

   Elaine

   New Orleans

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very crowded. Maybe not enough servers or overbooked. Reservation at 3; seated at 3:45. Server was good, food was good, good value.
   

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7. T

   Thomas

   San Diego

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We arrived at 2:30. Our reservation was for 2:45. We finally were seated at around 3:30. My wife was using a walker so it was difficult for her to stand for a lengthy period. Many disgusted customers were upset with the long wait periods. I will be reluctant to make another reservation at this restaurant, since they cannot seem to honor those times. A few minutes wait is tolerable, but 1 hour is insulting. The Thanksgiving dinner was good, and servers were pleasent.
   

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8. C

   Cheryl

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service by front desk staff & waiter. Front staff (lady who has 14 yrs experience forgot name) very friendly, explained things to us so we weren't in the dark wondering, waiter served meal right away,
   

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9. P

   Paul

   San Diego

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Even though there existed lines of people waiting, we were served only 20 minutes late and had the best server we could ever have asked to wait on our needs. 10 out of 10 for her as a human being and a professional accomplishing a great job on a challenging day.
   

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10. L

    Lawrence

    San Diego

    2 reviews

    1.0

    2 reviews

    Dined 5 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Made an appointment for 1:30 they took us at 2:00 then food came quick was extremely below average asked for the bill took another 45 minutes to get the bill I can truly say my experience was way way way below expectations and will go somewhere else next year
    

    Black Angus Steakhouse - EscondidoResponded 1 day ago

    Thank you, Lawrence, for sharing your experience with us. We apologize for the delays and that your visit didn't meet your expectations. It's essential for us to provide timely service and a satisfying meal. Please share your contact information directly at our website so we can address your concerns further.
    

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