Boathouse New Westminster

Review summary

1. B

   Betty

   VIP

   Vancouver

   22 reviews

   2.0

   22 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   First impression was bad already as soon as I walked in. Had to wait for at least 5mins to get greeted by the host. After seated, the server didn’t come to take our orders for a while. I understand everywhere is hard to hire people and also to maintain staff. It doesn’t mean that you ignore or don’t acknowledge your customers. After the orders were taken, the appetizer didn’t come for a while and of course our main course also took some time. Overall, it was bad and I won’t be coming back. This location is lucky to have the hotel guests to keep them afloat but good luck!!
   

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2. D

   Desiree

   Vancouver

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   There was a minor miscommunication with our table size, which the restaurant fixed pretty quickly. And then making further accommodations for our group to add 2 extra guests on a busy weekend (vday weekend). For that, we are extremely thankful! However, it took 2.5 hours for our food to arrive, and our friend who is gluten intolerant couldn’t eat anything else and had to solely wait for her dish. Also, when the food came, the steak was over done, and there was a mix up in the cod fish that was ordered. I appreciate the restaurant trying to make things right by apologizing and throwing in a discount at the end of the night, but unfortunately, the wait really put off all my guests. Guests had to pay for parking twice because their parking expired, and it was disheartening watching the entire restaurant get their food before our table. Hopefully boathouse is better prepared for busy nights such as last night.
   

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3. E

   Eric

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Menu was limited. Prices for the average food is far too steep. The server we had was great. Would not be in the top 10 of places to revisit.
   

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4. c

   caroline

   Montreal

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I’ve never seen a restaurant so disorganized for Valentine’s Day ever. We received our meals at 10:45pm for a 7:45 reservation. People who came in after and had a reservation for 8:45 were seated before us.
   

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5. S

   Stephanie

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food took too long. It was cold. We didn’t enjoy at all. Too bad for a good location and potentially good restaurant.
   

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6. A

   Abby

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Not good today for lunch. First off menu online for location did not match actual on offer. 2nd our food took 45 minutes to arrive. We did not order appies or drinks—perhaps this threw off the kitchen’s timing 3rd fish-your specialty-is supposed to be tender and fresh. The fish in my companion’s fish tacos was spongy and chewy. She found them adequate. I ordered a crab cake sandwich with no bun. And the crab cake tasted so fishy—I’ve never had a crab cake that tasted like that. I used the word “gross” It was low quality for the price. Even on a bun it would have been icky. I sent it back. Seafood should be fresh and tender and bright. This was almost stodgy. Conversely we were in in New Years Eve and the food and service was too notch. I guess there are times and menu items we cannot trust. Bummer. A manager offered something else from the menu. I would assume it would have been comped, but given that we’d already waited 45 minutes AND there really weren’t any other lunch menu items I desired (would have loved that shrimp lobster roll), faith was lost and I sought sustenance elsewhere. Will not return for lunch.
   

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7. W

   Wendy

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Sunday Brunch this weekend. Celebrated a 70th birthday and everything was delicious. Our table tried the Eggs Benedict, Fish & Chips, Seafood Chowder and Roasted Beet Salad. We highly recommend all of these. Our server was so friendly, as were the hosts that greeted us. Everyone went out of their way to wish our sister a Happy Birthday. Go to the Boathouse and sit by the window. You will love it.
   

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8. C

   Chava

   Vancouver

   1 review

   5.0

   1 review

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a marvellous time at your premises! Thank you very much!
   

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9. D

   David

   Vancouver

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service was amazing! Will definitely be returning in the near future.
   

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10. S

    Susan

    Vancouver

    1 review

    5.0

    1 review

    Dined on January 27, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was very good lots of options to choice from.
    

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