Boathouse New Westminster

Review summary

1. K

   Kristen

   VIP

   Calgary

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Yikes. We waited nearly two hours before we placed our orders. We’re actually still stuck here after three hours.
   

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2. C

   C

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was absolutely terrible. Waitress forgot to take our full order, so had to wait forever for her to come by our table so we can tell her. Then she’s nowhere to be found again, and we needed a steak knife to eat the steak. She never came back once to check how we’re doing or ask how the food was. We had to call her ourselves to ask for our soup which didn’t come even after we finished our main dish. By then, we just didn’t want to wait any longer so we asked to get all the food that didn’t come packed up to go. Not once did she ask how our meal was or apologize for not checking in. She only said something after I complained about the service. Definitely wouldn’t recommend. We saw another table complaining too as they didn’t even get their water or orders taken after waiting for long. Spent $75 for a holiday meal and 1.5 hours just to eat a fairly ok main meal and had to get most of our other food in a small takeaway box to go.
   

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3. S

   Scott

   Vancouver

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Went for lunch. Not busy but service was slow. No water. Had to wait until my meal was halfway done to get a coffee refill. Salmon sandwich was a bit dry and bland. Fries, ok. No one else complained about their meal. Two adult meals and two kids meals $100 plus tip. A bit much considering no appetizers or dessert. Pay parking to boot.
   

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4. w

   will

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was a nice premium experience in an excellent location. I was happy with my experience for our seasonal celebration.
   

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5. R

   Ricky

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! My wife loves the seafood tower so much!
   

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6. J

   Jane

   VIP

   Vancouver

   5 reviews

   1.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   If I could give zero stars, I would. Certainly last time we’ll be coming here. Service has been consistently poor over the last couple visits but today’s was just unspeakable. After 40 minutes of waiting at the table, still no coffee! Server nowhere to be found. Spoke with the manager who assured she’ll take care of us but 10 mins later, she was also nowhere to be seen. Definitely do not recommend for anyone.
   

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7. L

   Lori

   VIP

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We go to the boathouse all the time. last night we were there with two other couples.This was the worst experience as of yet. The service was incredibly slow, and the food was mediocre at best. we sat at the table for quite some time before being acknowledged. we all ordered appetizers. Everyone else’s came but ours. We had to wait several minutes for hours to come. It was over an hour after that before we received our entrées. The steak was overcooked and the lobster was like rubber. We are very unsatisfied. Our waiter kept apologizing, but that didn’t help. We had to repeatedly ask for more water, etc.. The restaurant looks short staffed, but that is not our problem. We come and spend good money and expect to have good food and service.
   

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8. K

   Katie

   Vancouver

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   My family went for Santa brunch, it was awful. The website offered food that was not actually available, what was served was not made to order but previously batch made and cold (even the poached eggs for Benedict’s), Santa’s suit was falling apart and you could see the strings of the beard, and all at $42 a person. We love the Boathouse for their food and service regularly, we will not be participating in any special events again.
   

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9. T

   Tracy

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Our server was very polite .....but service was slow....party of 3 we ordered our sparkling water and glasses of wine when we arrived.....25 minutes later they showed up to the table....I did catch the eye of our server as he was handling a group leaving and he mouthed "I'm sorry" which was very much appreciated! We were seen! Food was fabulous...with great recommendations.....even though we were seated on the low level....next to the "keg" room which servers were constantly going in and out of.....The restaurant was not that busy for a Wednesday evening! It was distracting and the air conditioning was on, leaving us cold....eventually the heat kicked in! Thank goodness. Brrrrrrrr.... When it came time to settle the bill...the machine would not accept debit cards....only credit card payments! Our server did try another machine but to no avail,,,,Credit Card only! I understand technology "glitches" but what if your customers do not have credit??? Thanks BoatHouse...will contemplate the 45 minute drive next time
   

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10. J

    John

    VIP

    Vancouver

    6 reviews

    4.0

    6 reviews

    Dined on December 10, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Food was good. Service was pleasant but mediocre.
    

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