Burgers & Bourbon

Review summary

1. T

   Tracy

   Orange County

   285 reviews

   4.0

   285 reviews

   Dined on February 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Great burgers, shakes, and fries. Perfect dinner spot when staying at The Montage. The server was sweet but very slow to get our food.
   

   Burgers & BourbonResponded on February 2, 2025

   Hi Tracy, Thank you for taking the time to share your experience at Burgers & Bourbon. We're thrilled to hear that you enjoyed our burgers, shakes, and fries! We're always striving to provide the best dining experience possible, and your feedback about our service is appreciated. We hope to see you again soon for another perfect dinner spot. Best, Burgers & Bourbon Management Team
   

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2. L

   Lynn

   VIP

   Denver

   43 reviews

   5.0

   43 reviews

   Dined on January 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent service! Good food in a casual atmosphere.
   

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3. S

   Steve

   Minneapolis

   3 reviews

   4.0

   3 reviews

   Dined on January 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Adequate with good food but many distractions and cold breezes
   

   Burgers & BourbonResponded on February 2, 2025

   Hi Steve, Thank you for taking the time to share your experience at Burgers & Bourbon. We're glad to hear that you found our food to be good and our atmosphere to your liking. We understand that there's always room for improvement in terms of temperature and noise level. Your feedback is valuable and we will certainly take it into consideration. We hope to welcome you back soon for an even better experience. Best, Burgers & Bourbon Management Team
   

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4. T

   Tom

   Austin

   1 review

   5.0

   1 review

   Dined on January 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience both brothers/owners Bob burger and Larry bourbon were there! They showed us how they made their famous food and shakes!
   

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5. T

   Tracey

   VIP

   Phoenix

   1 review

   1.0

   1 review

   Dined on January 20, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our nachos arrived cold. Server didn’t do anything about it or apologize. They took it off the bill but were not apologetic and didn’t do much of anything to e sure we would come Back. Service was dreadfully slow.
   

   Burgers & BourbonResponded on January 20, 2025

   Hello Tracey, We're truly sorry to hear about your recent experience at Burgers & Bourbon. We pride ourselves on our food and service, and it's clear we missed the mark during your visit. We understand how disappointing it must have been to have your nachos delivered cold and for the service you received to be below expectations. We appreciate you bringing this to our attention and we will certainly address it with our team. We hope you'll give us another opportunity to make things right and provide you with the quality dining experience that we're known for. Best regards, Burgers & Bourbon Management Team
   

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6. a

   ara

   VIP

   Salt Lake City

   4 reviews

   5.0

   4 reviews

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and ambience and BEST service ever!!!
   

   Burgers & BourbonResponded on January 12, 2025

   Hello Ara, We're absolutely thrilled to hear that you had such a wonderful experience at Burgers & Bourbon! It's fantastic to know that our food, ambiance, and service exceeded your expectations. Your kind words truly mean a lot to us. We're looking forward to serving you again soon. Thank you again for your kind words and the perfect ratings. Best regards, The Management Team
   

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7. E

   Eric

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined on January 5, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Service was horrible, burgers were room temperature and dry. Soup came out different than menu description because they "ran out of white beans". Overall very poor experience.
   

   Burgers & BourbonResponded on January 8, 2025

   Thanks for the feedback, Eric. We're sorry to hear that your experience at Burgers & Bourbon didn't meet your expectations. We always strive to deliver the best service and food, and it's disheartening to hear that we fell short during your visit. We appreciate your comments about the burgers and the soup, and assure you that we will address these issues. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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8. R

   Richard

   Washington DC

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect mountain atmosphere and grub!!!!!! Highly recommend!!!
   

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   Burgers & BourbonResponded on January 8, 2025

   Thanks for the feedback, Richard! We're thrilled to hear that you enjoyed the mountain atmosphere and our grub at Burgers & Bourbon. Your high recommendation means a lot to us. We look forward to your next visit. - The Management Team
   

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9. d

   diane

   VIP

   Denver

   5 reviews

   1.0

   5 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Terrible experience. Very poor service. Simple smashburger at a smashing price. Will not return.
   

   Burgers & BourbonResponded on January 5, 2025

   Thanks for the review, Diane. We're truly sorry to hear about your recent experience at Burgers & Bourbon. It's disappointing to know that you didn't receive the high-quality service we strive to provide. We understand your disappointment and will take your feedback into consideration as we continually strive to improve our guest experience. We hope you'll reconsider and give us another chance to serve you better in the future. Best, The Management Team
   

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10. J

    Joseph

    Chicago

    5 reviews

    2.0

    5 reviews

    Dined on December 30, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    Burgers overcooked, sides came out as apps and when questioned, wait stuff responded “that’s how we do it.” Not sure why things listed as sides on menu should come out first and be cold by time mains are ready. Prices high for average food.
    

    Burgers & BourbonResponded on January 5, 2025

    Thanks for visiting us, Joseph. We're sorry to hear that your experience with our burgers and sides didn't meet your expectations. We take pride in our food and it's disappointing to know that it fell short. We also understand your concern about the timing of your dishes. We assure you that your feedback has been noted and will be addressed. We strive to provide a better experience and value for our customers. We hope to have the opportunity to serve you better in the future.
    

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