Cafe Sierra at Hilton Universal City

Review summary

1. M

   Missy

   VIP

   Seattle

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We came in for an 8 pm reservation and it started off with a rude hostess who after verifying our reservation asked us if we realized how much the buffet cost… really? After confirming we know the cost she then seated us. Our waitress was great and explained the buffet and drink options including however we opted to order cocktails which were delivered quickly and tasted great so kudos to the bartender as well. Now for the food - my husband is the seafood fan and we are from Washington state which has great seafood. I am not a fan and was here for his experience and the non seafood dishes. The seafood- he started with a lobster (overcooked) and snow crab legs (excellent) also the melted butter had an off taste and had a bit of a brown tint and we assumed it had been sitting there all evening and had a burnt flavor. His seafood go went downhill from here with the cold seafood where everything was watery and overcooked. He finished main course with a prime rib slice from the meat station which was excellent and some overcooked king crab claws. On to dessert for him with a crème brûlée that obviously had been sitting for too long that the sugar on top was no longer crisp but a soggy mess and the custard was not good. Now to my experience- I grabbed a plate and picked up a small portion of multiple items to see what I wanted more of. The angry mac and cheese was average but was just slightly warm the pork belly was good and the Parker rolls were great. The carrots were really good and the only thing that I went back for seconds on. I was super excited to see the Asian choices but that ended pretty quick when I bit into a pot sticker and it was so dried out we wondered if it was from the day before. Everything else I tried from the main dishes had obviously been sitting for too long and should have been replaced with fresh servings. I also found the desserts old and unappealing.
   

   Cafe Sierra at Hilton Universal CityResponded 2 days ago

   Thank you for taking the time to review your visit. We regret your experience fell short of expectations as this is not what we strive for. We'll address the hostess's approach and food quality issues you experienced with our team. We are glad to hear you enjoyed the cocktails and service. The Cafe Sierra Team.
   

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2. OT

   OpenTable Diner

   Orange County

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Worth the money based on the seafood options! Some drinks also included in the price like sangria and champagne.
   

   Cafe Sierra at Hilton Universal CityResponded 4 days ago

   Thank you for your 4-star review! We're delighted you enjoyed our seafood and drink selections. We appreciate your feedback and hope to welcome you back soon. The Cafe Sierra Team
   

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3. C

   Christina

   Los Angeles

   13 reviews

   5.0

   13 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I went here for our once a month cheat meal on date night. You walk into music playing and greeted by Michael our server. This is a buffet so usually you only see server to refill drinks but not Michael. He was amazing always checking on us and such an amazing person. Food was delicious and Catalina at the sushi bar was great. Best date night by far between the service and food.
   

   Cafe Sierra at Hilton Universal CityResponded 4 days ago

   Thank you for your wonderful review! We're thrilled you and your husband enjoyed your date night. We're delighted Michael's exceptional service and Catalina's sushi impressed you. We'll be sure to share your kind words with them. We're glad you found our buffet and atmosphere perfect for your special occasion. We look forward to welcoming you back for another fantastic experience. The Cafe Sierra Team
   

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4. M

   Mary Ann

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had such a great experience the first time we came, but this time it didn't seem to be worth it. Our waitress was very nice and attentive, the musician played a wonderful choice of music, but I was disappointed with the king crab legs. I had asked for a lobster and king crab legs, but the 2 tiny pieces of crab legs I was given was all dried up that I couldn't even get any meat out of it. I had to throw it away. Thr lobster, however, was really good.
   

   Cafe Sierra at Hilton Universal CityResponded 4 days ago

   Thank you for your feedback. We're sorry your second visit didn't meet your expectations, especially regarding the king crab legs. We apologize for the dried-out quality and the small portion size. This is not our standard, and we'll address this with our kitchen team to ensure better consistency. We're glad you enjoyed the lobster, waitress, and music. We appreciate your loyalty and hope you'll give us another chance to provide a truly exceptional experience. The Cafe Sierra Team.
   

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5. L

   Lauren

   Palm Springs

   4 reviews

   5.0

   4 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fast seating, food was great even towards the end of the brunch, lots of champagne refills, birthday celebrations galore, every option of food you can think of! 10/10
   

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   Cafe Sierra at Hilton Universal CityResponded on February 25, 2025

   Thank you for your feedback! We're glad you enjoyed the fast seating, food, champagne, and birthday celebrations. The Cafe Sierra Team
   

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6. J

   Jimmy

   Sacramento

   1 review

   5.0

   1 review

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great customer service from staff and servers. I would recommend this restaurant
   

   Cafe Sierra at Hilton Universal CityResponded on February 25, 2025

   Thank you for highlighting out team. We are happy to see you enjoyed dining with us! The Cafe Sierra Team
   

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7. A

   Amr

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   I like the seafood and the meat also the sweet section
   

   Cafe Sierra at Hilton Universal CityResponded on February 19, 2025

   We're thrilled you enjoyed our seafood, meat, and dessert selections! Thank you for the wonderful 5-star review. We appreciate your feedback and look forward to welcoming you back soon. The Cafe Sierra Team
   

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8. J

   Jerome

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was immaculate. Our greeter Miriam was well prepared and the server Michael was very engaging and attentive. Nice touch with the excellent guitar player who was a master of every genre. And the food was scrumptious. You made me look like I knew how to pick a restaurant to my family visiting from New Zealand. Thanks for everything.
   

   Cafe Sierra at Hilton Universal CityResponded on February 19, 2025

   We're thrilled you and your family enjoyed such a wonderful experience! Thank you for the glowing review. We're especially delighted to hear your kind words about Miriam and Michael – we'll be sure to share your compliments with them. It's fantastic that the food, music, and overall atmosphere contributed to a memorable time. We appreciate you choosing us for your special occasion and hope to welcome you all back soon. The Cafe Sierra Team
   

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9. C

   Cecilia

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined on February 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   I took a few friends to dinner here to celebrate birthdays. They are lobster lovers and I am a King crab fan. The food for the most part was good my friends enjoyed the lobster. Service was adequate but not stellar. Towards the end I had to wave down waiters to refill my champagne glass and no one refilled my water glass unless I asked. I’ll be back next month with a friend that is a seafood lover. I’m looking forward to better service.
   

   Cafe Sierra at Hilton Universal CityResponded on February 19, 2025

   Thank you for celebrating with us! We're delighted your friends enjoyed the lobster and you, the king crab. We appreciate your feedback regarding the service. We strive for stellar service and will address the water and champagne refills with our team to ensure more attentive service in the future. We look forward to welcoming you and your friend next month and providing an even better experience. The Cafe Sierra Team
   

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10. j

    julie

    Los Angeles

    1 review

    5.0

    1 review

    Dined on February 16, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 3

    Satisfied with the selection & quality of the food. Very good unhappy with the parking situation. You misinforme that $12.00 self parking when is $15.00 for every hour , not pleased with false information 😡
    

    Cafe Sierra at Hilton Universal CityResponded on February 20, 2025

    Thank you for the wonderful feedback on our food! We're delighted you enjoyed the selection and quality. We sincerely apologize for the miscommunication regarding our parking costs. We offer validated self parking at $12+ 10% taxes and would be happy to adjust your payment. Simply connect with us via our website and someone will reach out with what information is needed to adjust the parking fee you paid.
    

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