Cast & Plow

Review summary

1. A

   Abby

   VIP

   Washington DC

   13 reviews

   3.0

   13 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Just wish the waiter would attend to us without always having to wave him over - to take our order and everything else
   

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2. C

   Clark

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding meal and service! Prime rib was done to perfection, we will be back!
   

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3. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined on January 8, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We had a strange experience at Cast and Plow. We reserved a table for 4 at 6.30PM for dinner. We had to take important clients to dinner on the way to the airport. We figured this would be a nice, quiet place. Unfortunately we were having massive wild fires in LA with evacuations and the hotel was jammed pack with people who were evacuating. The restaurant was mobbed and understaffed. There was inadequate leadership at this Ritz Carlton where the restaurant is located. As a result after ordering at 7PM we still had not received our meal at 8:30. We got no feedback on the situation. Finally at 8.30, we had to leave to take our clients to the airport. At that time we were told it would be another half hour before we received the food. So we left without eating after waiting for two hours. It was a small disaster for us, not like people who had to evacuate. None the less there was no leadership at the hotel and no communication. By the time we left the restaurant was pretty much empty. It could have been handled more professionally.
   

   Cast & PlowResponded on January 10, 2025

   Thank you for sharing your experience. We sincerely apologize for the delay in service and lack of communication during your visit to Cast & Plow. The unexpected wildfires in Los Angeles led to a sudden and overwhelming increase in guests seeking shelter, leaving us with limited time to adjust our operations. Our leadership team was actively present throughout the hotel, assisting in multiple areas to support both guests and staff during this challenging situation. However, we recognize that this impacted your important dinner and regret that we fell short of providing timely service. Your feedback is invaluable, and we are actively working on plans to improve communication and service during high-demand situations. We truly appreciate your understanding during these difficult times.
   

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4. L

   Laura

   VIP

   Los Angeles

   18 reviews

   5.0

   18 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful view, great ambiance, excellent service, tasty food. I only wish they had more of a selection and/or would switch up their menu occassionally.
   

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5. W

   William

   VIP

   Hawaii

   69 reviews

   5.0

   69 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice to get away and forget the real world. Great location, food and service
   

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6. J

   Judy

   VIP

   Los Angeles

   121 reviews

   5.0

   121 reviews

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fantastic! We had excellent service from our server Severine. We loved it all. 😊
   

   Cast & PlowResponded on January 10, 2025

   Thanks for the feedback, Judy! We're thrilled to hear that you had an excellent experience at Cast & Plow. It's wonderful to know that our service met your expectations. We strive to provide our guests with the best dining experience possible, and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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7. N

   Nigel

   VIP

   London

   133 reviews

   4.0

   133 reviews

   Dined on December 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Restaurant service by Kirsten was superb - attentive and friendly. The wine list is good and the food was very nice. A simple but adequate lunchtime menu. The bar service was a little amateurish.
   

   Cast & PlowResponded on January 10, 2025

   Thank you for your kind words about our service and food at Cast & Plow. We're thrilled to hear that you enjoyed your meal and our wine selections. We're always striving to provide a top-notch dining experience, and your feedback is valuable to us. We apologize if you found our bar service a little amateurish. We're always working on improving our service and your feedback helps us do that. We look forward to welcoming you back soon!
   

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8. C

   Carrie

   Orange County

   10 reviews

   2.0

   10 reviews

   Dined on December 28, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   My chicken was undercooked. Mashed potatoes were watery and made a soup on my plate. Kids mashed potatoes didn’t even taste like potatoes, too much garlic or onion.
   

   Cast & PlowResponded on January 10, 2025

   We're really sorry to hear about your recent dining experience with us. It's disappointing to know that our chicken and mashed potatoes didn't meet your expectations. We take pride in our food quality and it's clear we missed the mark this time. Your feedback about the potatoes is valuable and will help us improve. We hope to have the opportunity to serve you better in the future.
   

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9. M

   Margarita

   VIP

   Los Angeles

   15 reviews

   5.0

   15 reviews

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambiance, service and food are consistently good. Always a wonderful experience.
   

   Cast & PlowResponded on January 10, 2025

   We're overjoyed to hear that you had a wonderful experience at Cast & Plow! It's fantastic to know that you enjoyed our ambiance, service, and food. We strive to provide consistent high-quality experiences for our guests, and your feedback is a testament to our efforts. Thank you for your kind words and high ratings. We look forward to serving you again soon!
   

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10. S

    Susan

    Los Angeles

    8 reviews

    5.0

    8 reviews

    Dined on December 24, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Wonderful all the way around! Loved it. Food very good. Ambience very classy comfortable beautiful views. Great service!
    

    Cast & PlowResponded on January 10, 2025

    We're thrilled to hear that you had a wonderful experience at Cast & Plow! It's fantastic to know that you enjoyed our food, ambiance, and service. Your kind words mean a lot to us and we're grateful for your high ratings. We look forward to welcoming you back soon.
    

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