Chez Colette - Sofitel Philadelphia

Review summary

1. A

   Andrea VIP

   Sacramento8 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had buffet for brunch and everything was fresh and delicious. There was a variety of choices as well, a the coffee and service was very good.
   

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2. L

   Lauren

   Philadelphia3 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely and relaxing. Great waiter. Kid friendly. Mimosas!
   

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3. P

   Pierre VIP

   Seattle46 reviews

   5.0

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Family breakfast over the weekend, great experience overall . Very attentive service and tasty food
   

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4. D

   Danielle VIP

   Philadelphia27 reviews

   5.0

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Festive Afternoon Tea was a truly delightful experience. The tea room was festively decorated and the live music set a nice ambience. Gabriel, our server, was a delight, and answered all of our questions regarding the tea service. Everything was delicious but the highlights were the roast beef on a sourdough crisp and the Montague Bleu tea. All the sweets were tasty and pretty. We will definitely return for afternoon tea in the future.
   

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5. MA

   MariaA VIP

   Philadelphia37 reviews

   5.0

   Dined on December 27, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I was very pleased. The room was beautiful, the music was very good. Waiter was wonderful. I loved it and would do it again!!
   

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6. N

   Nivedita

   Washington DC20 reviews

   2.0

   Dined on December 27, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   The high tea savories were stale, gloppy and very disappointing.
   

   Chez Colette - Sofitel PhiladelphiaResponded on January 4, 2025

   Bonjour Nivedita, We sincerely apologize for the lapse in service you experienced and we appreciate your patience. I will be reaching out in private to see if there's anything I can do make up for this experience. Chez Colette - Sofitel Philadelphia Management Team
   

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7. J

   Joy

   Philadelphia22 reviews

   5.0

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here for festive high afternoon tea. Always a great experience. The tea and food were excellent, our server was so gracious and nice. Would definitely come here again
   

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8. G

   Gail

   New York City5 reviews

   1.0

   Dined on December 25, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   The first course was fine. We waited 39 minutes for the second course. They had forgotten about us. One dish was cold, another was served practically raw…. We complained and left
   

   Chez Colette - Sofitel PhiladelphiaResponded on December 26, 2024

   Bonjour Gail, We sincerely apologize for the lapse in service you experienced and we appreciate your patience. I will be reaching out in private to see if there's anything I can do make up for this experience. Chez Colette - Sofitel Philadelphia Management Team
   

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9. G

   Greg

   Atlantic City2 reviews

   1.0

   Dined on December 25, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Extremely poor service and very unorganized. We never received the entree after waiting well over an hour and then we decided to leave. This Christmas Day brunch/lunch was a disaster and put a sour note to our delightful few days we spent in Philadelphia. They also forgot a main component of the appetizer selection which we had to remind them of before it was delivered.
   

   Chez Colette - Sofitel PhiladelphiaResponded on December 26, 2024

   Bonjour Greg, We are sorry to hear about your disappointing experience yesterday. It's clear we fell very short during your visit. We understand your frustration about the wait time and the mix-up with the appetizer order. I will be reaching out in private to see if there's anything I can do make up for this experience. Chez Colette - Sofitel Philadelphia Management Team
   

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10. K

    Kathleen

    Philadelphia24 reviews

    5.0

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a wonderful experience with our granddaughters at Christmas. We appreciated the new tea pot, a new China and a wonderful service with big Well this year, the girls actually love the tea. They’re 10 they always love the scones and sweets. It’s the highlight of our Christmas season.
    

    Chez Colette - Sofitel PhiladelphiaResponded on December 22, 2024

    Bonjour Kathleen, We are so glad you enjoyed your experience! We hope to see you again soon! Merci, Shannon MacCormick Restaurant Manager
    

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