CHI CHI at the Avalon Hotel Palm Springs

Review summary

1. D

   Dora

   VIP

   New York City

   28 reviews

   3.0

   28 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We chose to have only drinks at the venue. The next table had food and it smelled ok.
   

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2. M

   Michael

   VIP

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had reservations for 11am expecting a brunch menu however we were surprised that there was only a lunch menu which began at 11am. Food was very good but wanted some brunch options
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on January 25, 2025

   Hey Michael, Thanks for choosing CHI CHI at the Avalon Hotel Palm Springs and for sharing your feedback. We're glad to hear that you enjoyed our food and service. We understand your disappointment regarding the lunch menu starting at 11am instead of a brunch menu. We're continuously working on our menu offerings and your feedback is valuable to us. We're sorry for the inconvenience. Thanks again for your review. Best, The Management Team
   

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3. k

   kem

   San Francisco

   120 reviews

   2.0

   120 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Not a great new years dinner. One server for umpteen tables?? I felt bad for the sweet waitress who was clearly over her head. And the young bus boy who was literally running from the tables to the kitchen and back… It took forever to be served warm martinis. We were with good friends and made the most of it but sadly it was a bad night for chi chis.
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on January 10, 2025

   Hi Kem, we're truly sorry to hear about your experience at CHI CHI at the Avalon Hotel Palm Springs. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We appreciate your feedback about the service and the delay in serving drinks. We're also sorry to hear about your friend's experience. We hope you'll consider giving us another chance to provide a better experience. Thanks for your honesty.
   

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4. J

   John

   VIP

   Los Angeles

   18 reviews

   5.0

   18 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience in this tucked away poolside dining spot.
   

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5. S

   Shea

   VIP

   Las Vegas

   22 reviews

   5.0

   22 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time today...beautiful day with friends. Great attentive service and Delicious food. Really enjoyed the Avalon Bfast. Great Toast and Jam-with fresh eggs and Avo & Kale Side. Highly recommend!!
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on December 26, 2024

   Thanks for the feedback! We're thrilled to hear that you had a great time and enjoyed our Avalon Bfast. It's wonderful to know that you enjoyed our fresh eggs, avocado toast, and jam with kale side. Your recommendation means a lot to us. We strive to provide exceptional service and delicious food, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back to CHI CHI at the Avalon Hotel Palm Springs for more delightful meals.
   

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6. J

   Janet

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   We had a nice time for Thanksgiving lunch. The pool area seating was pleasant. Our server was good. Food got mixed reviews from our party of 4. One person asked for steak sauce to be served on the side. She received her plate covered with steak sauce, the other person who ordered steak got his sauce on the side. Turkey was quite dry and green beans were essentially raw. Espresso martini was good and the pies for dessert. With tax, tip, 20% service charge and a price fixe menu, it was a spendy Turkey day (well north of $600 for 4), but I didn’t have to cook or wash dishes.
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on December 26, 2024

   Hello JanetO, Thank you for taking the time to share your experience at CHI CHI at the Avalon Hotel Palm Springs. We're glad to hear that you enjoyed the pool seating and our service. We're sorry to hear that there were issues with your food and the mix-up with the sauce. We appreciate your feedback and will definitely address these issues to ensure a better experience for all our guests in the future. Best Regards, The Management Team
   

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7. A

   Andrew

   Palm Springs

   7 reviews

   5.0

   7 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service, cocktails, and environment. Liz, our server, was amazing. She was attentive, fast, and provided great recommendations. I had never been here before and loved every minute of it. I am already looking forward to going again. The Fall Salad and Steak Frites were delicious!
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on December 26, 2024

   Thanks for the feedback DesertDrew08! We're thrilled to hear you enjoyed your experience at CHI CHI at the Avalon Hotel Palm Springs. It's wonderful to know that our food, service, cocktails, and ambiance met your expectations. We're especially glad you loved our Fall Salad and Steak Frites! We appreciate your patience and look forward to welcoming you back soon. Best regards, The Management Team
   

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8. V

   V

   VIP

   Vancouver

   14 reviews

   5.0

   14 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love the cocktails at CHI CHI and the food is so tasty, the service is friendly and engaging. Always on our list to visit.
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on December 26, 2024

   Thanks for the feedback, Aussiegirl! We're thrilled to hear that you love our cocktails and food at CHI CHI at the Avalon Hotel Palm Springs. It's wonderful to know that our friendly and engaging service also made your experience enjoyable. We appreciate your continued patronage and look forward to welcoming you back soon! Best, The Management Team
   

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9. D

   DEAN

   VIP

   Palm Springs

   16 reviews

   5.0

   16 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful poolside spot in a quaint, classy hotel. Excellent food and professional service. We were greeted immediately by the friendly, courteous staff. Chi Chi’s has become a favorite place for us!
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on November 14, 2024

   Thanks for visiting us, Dean! We're thrilled to hear that you enjoyed your experience at CHI CHI at the Avalon Hotel Palm Springs. It's wonderful to know that you appreciated our poolside ambiance and appreciated the quality of our food and service. We're glad we could make your visit a favorite spot! Looking forward to serving you again soon. - The Management Team
   

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10. C

    Christopher

    VIP

    San Francisco

    8 reviews

    1.0

    8 reviews

    Dined on September 28, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    This used to be a trendy place with upscale share plates and an interesting wine selection. It is now barely functioning as a third-rate hotel restaurant with a menu that seemed more appropriate for room service than dining. Staff were friendly but not well trained and the Caesar salad tasted like it was poured out of a grocery store bag. Would never go back - and locals seem to know it’s bad because it was all but empty on a Friday night.
    

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