Chino Latino - London

Review summary

1. S

   Sarah

   Yorkshire2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was excellent, as was the service, we had a great experience!! The music while lovely, was just a bit too loud for an ambient dining experience. The artiste had a lovely voice and the musicians were clearly great at what they do, however conversation was difficult at times. It is wonderful to have live music while dining, it was just a little intrusive at times.
   

   Is this helpful?

2. J

   Jeoffrey

   London1 review

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Expensive but nice exprerience with live concert. Miso soup, sushi and rolls were good. Baby squid were over-fried. Service was however outstanding, if you're lucky you' ll get a table close to the window and will enjoy the view.
   

   Is this helpful?

3. D

   Diana

   London2 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service. Amazing ambience and what a view!
   

   Is this helpful?

4. S

   Stewart

   London2 reviews

   4.0

   Dined on February 21, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Stephanie was amazing and gave great service. Food was amazing - however, lights could have been toned down a little after 8pm to create more ambiance
   

   Chino Latino - LondonResponded on February 25, 2025

   Dear Stewart, thank you for choosing our hotel and sharing your good experience. We're thrilled to hear you enjoyed both the food and our service. Your satisfaction is our greatest priority, and your review confirms our commitment to providing exceptional service. We look forward to welcoming you back soon. Kind regards, Solari
   

   Is this helpful?

5. A

   Adam

   London1 review

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food was fine.i had prepaid the Valentine's package and had confirmed that I am gluten free,then when we got there they said that they could not do gluten free. It sounds like they have cooks in the kitchen,not chefs. The food tasted that way too. Limited bar offerings. Everything was fine,but not better than Wagamama etc but with restaurant prices. Two dishes and a drink that we ordered did not arrive at different points of the evening. 12.5% tip was added without asking. Meh, would not return .
   

   Chino Latino - LondonResponded on February 18, 2025

   Thank you for your review, Adam. We're sorry to hear that both the food and service did not meet your expectations. We also regret that we were unable to accommodate your dietary requirements as previously confirmed. We sincerely apologize for any aspects of your experience that did not leave you with a positive impression. Your feedback is important to us, and please be assured that it will be addressed with our team to improve our service. We hope to have another opportunity to exceed your expectations in the future. Kind regards, Hayley
   

   Is this helpful?

6. J

   Jean Simon

   London1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Lovely place I enjoyed mostly the live band they were brilliant from the start to the end
   

   Chino Latino - LondonResponded on February 24, 2025

   Dear Jean Simon, thank you for choosing our restaurant and taking the time to share your positive experience. We are excited that you enjoyed your time with us. We hope to see you again soon. Kind Regards, Solari
   

   Is this helpful?

7. N

   Nick VIP

   London3 reviews

   3.0

   Dined on February 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   I guess I thought this was going to be more Latino than it was - in the I expected the music to fit to theme, whereas it was a perfectly serviceable lounge bar act covering some crooner classics. Hadn’t realised it was a hotel restuarant’s (lots of families with kids, business folks with lap tops open. Simply not special. My fault for not doing my research. Food was decent but not legendary.
   

   Chino Latino - LondonResponded on February 22, 2025

   Dear Nick Warm greetings from Chino Latino London and we sincerely appreciate your recent stay with us and detailed feedback. We are elated to hear about the positive aspects of your stay. However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better. Warm Regards, Olga
   

   Is this helpful?

8. R

   R

   London3 reviews

   5.0

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good atmosphere (live music), food service was well spaced out (I recommend the set menu) really good variety of seafood and meat.
   

   Chino Latino - LondonResponded on February 17, 2025

   Thank you for your feedback, R! I am delighted to see that you rated our service highly and enjoyed every aspect of your time with us. We appreciate your wonderful review and look forward to your next visit! Kind regards, Hayley
   

   Is this helpful?

9. J

   Joel

   Yorkshire1 review

   5.0

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, lovely ambience in the restaurant and staff really attentive and friendly.
   

   • 
   • 
   • 

   Is this helpful?

10. B

    Bruce VIP

    Greater Boston56 reviews

    3.0

    Dined on February 7, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    Great venue and love the ambiance. There was live music which was nice. Menu is very fun. The food was good the Duck pancakes with foie gras and hoisin was the best of my dishes. The fried squid was not crispy instead soggy. The beef foie gras gyoza was good. The service was sub-par. I was rushed to give my order and they asked if I wanted the dishes brought out one at a time or all at once I said one at a time and instead they all came out and the waiter didn’t apologize or offer to take the other 2 back. I’d expect the staff to be more attentive and not check on me as if I was on their checklist.
    

    • 
    • 

    Chino Latino - LondonResponded on February 10, 2025

    Dear Bruce, thank you for sharing your review. We are delighted to read from your review that you had enjoyed your food. We are sorry that you weren't wowed by some aspects of your dining experience, and please rest assured your feedback will be shared with our team accordingly. I hope that we will have another chance to welcome you, so that we can wow you with our true service in future. Kind regards, Santa
    

    Is this helpful?