Churrascaria Plataforma Brazilian Steakhouse

Review summary

1. j

   john

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best Rodizio in the tri state area by far. Food is amazing and the staff is the best in the biz.
   

   Churrascaria Plataforma Brazilian SteakhouseResponded today

   Thank you so much for your kind words! We're thrilled to hear you enjoyed the food and service. We look forward to welcoming you back soon!
   

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2. J

   John

   New York City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Good: The food was fabulous and the waiter was attentive. Bad: We had a 6:30 reservation booked months earlier, we arrived at 6:25 and didn't get seated at our table until 7:15pm. While the hostess apologized, the manager didn't show any remorse and got annoyed at me for bringing it up. The bill was not discounted and no effort was made to make it up to us. I seriously doubt we will be back, which is a shame because I've eaten here many times before.
   

   Churrascaria Plataforma Brazilian SteakhouseResponded today

   Thank you for taking the time to share your feedback. We deeply apologize for the disappointing experience you had during your recent visit. While we strive to provide exceptional service, we clearly fell short in managing your reservation and addressing your concerns. On that evening, earlier reservations ran unexpectedly late, which caused delays in seating for later parties, including yours. While this explanation does not excuse the inconvenience you experienced, we hope it provides some context. We regret that this mishap disrupted your evening, especially for such an important dinner. Open Table only allows 800 letter replies, so we will follow up with a private message to further discuss how we can make this right. Thank you!
   

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3. R

   Richard

   New York City

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 3

   Nice place to visit. The waiters were extremely disorganized. We had four different people that showed up at our table and none of them knew what was happening. No drink menu when we sat down. One guys asked "do you know how this works?", then we never saw him again. One guy took the drink order, never saw him again either. The maitre d had to get our desert and check. Never saw him again, and some other guy picked up our check and did the charge. Theres' better in NYC for the money.
   

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4. B

   Brandon

   Denver

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The meat and salad bar area food are SO good! Dessert was also delicious. Sides are just ok. Unfortunately, they were a little over 30 minutes late giving us our reservation table. And it was often hard to flag down our waitress for questions/specific orders.
   

   Churrascaria Plataforma Brazilian SteakhouseResponded today

   Hi Brandon - Thank you for your feedback! We're glad you enjoyed the food and dessert, though we apologize for the delay in seating and the difficulty in getting assistance. We’ll work on improving our service and punctuality. We hope to provide a smoother experience next time!
   

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5. P

   Paul

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wait staff was attentive and very responsive. The food is excellent. Highly recommend.
   

   Churrascaria Plataforma Brazilian SteakhouseResponded today

   Thank you for the wonderful review! We're so glad you enjoyed the food and the service. We truly appreciate your recommendation and look forward to welcoming you back!
   

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6. S

   SPYRIDON

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just great! Coming again and again! Delicious food!
   

   Churrascaria Plataforma Brazilian SteakhouseResponded today

   Thank you for your kind words! We're thrilled to hear you loved the food, and we can’t wait to welcome you back again and again!
   

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7. E

   Eduardo

   New York City

   6 reviews

   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   I love the place! Only issue happened that reservation was done a couple weeks prior to the party, it was confirmed but the and getting there, they couldn’t accommodate us for another half hour due to a party they were having until 5:00pm! The manager gave us drinks and took care of us, but it was the downsize of it! Besides that, service was great and food as well!!!
   

   Churrascaria Plataforma Brazilian SteakhouseResponded 5 days ago

   Thank you for sharing your feedback, Eduardo! We’re so glad to hear you loved the food and service. We apologize for the delay due to the private party, but we’re glad our manager and Eliane were able to take care of you. We appreciate your understanding and look forward to welcoming you back soon!
   

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8. R

   Rene

   New York City

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Amazing Place The Picana Es Amazing The Service Amazing
   

   Churrascaria Plataforma Brazilian SteakhouseResponded 5 days ago

   Thank you Rene for your fantastic review! We're so glad you enjoyed the Picanha and had an amazing experience. We look forward to welcoming you back soon!
   

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9. A

   Arnaldo

   New York City

   12 reviews

   5.0

   12 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food is always good. Sometimes serving staff was not available or hard to come to table. Otherwise great.
   

   Churrascaria Plataforma Brazilian SteakhouseResponded 5 days ago

   Thank you Arnaldo for your feedback! We’re glad to hear you enjoy the food. We apologize for the delays in service and will work on improving staff availability. We appreciate your support and hope to see you again soon!
   

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10. L

    Lisbeth

    New York City

    1 review

    5.0

    1 review

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you for a lovely experience! Excellent food, nice atmosphere, good service!
    

    Churrascaria Plataforma Brazilian SteakhouseResponded 5 days ago

    Thank you, Lisbeth for your kind words! We’re thrilled you had a wonderful experience with us. We look forward to welcoming you back soon!
    

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