Crystal Dining Room at Bedford Springs

Review summary

1. M

   Mandy

   Philadelphia

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   The food was terrible. It’s 18º out and the only soup is gazpacho. Ordered fish, was supposed to come with parsnip puree (a literal smear) and green beans, etc. There were maybe two beans cut into half inch pieces tossed with cold spinach and cold roasted red peppers dumped from a can. This is dinner, the veggies should be hot and certainly not dumped from a can at this price point. My friend ordered a steak for $65 and it came with four strings of asparagus and nothing else. Who wants a steak with no potato? Such a disappointment. Everything is on the chef, bad bad choices for a ‘high end’ restaurant. I would never come back here unless they got a new chef and new menu. Service was good though! The bread was good too.
   

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2. K

   Kathryn

   VIP

   Tahoe

   12 reviews

   4.0

   12 reviews

   Dined on February 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Such an elegant restaurant. Nice selection of food. Our meal was very good. Service was friendly.
   

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3. S

   Shawn

   VIP

   Charleston

   23 reviews

   3.0

   23 reviews

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   We decided to give this restaurant another chance from a previous experience a few years ago. We love Bedford Springs. We so wanted to have a fantastic experience. We left extremely disappointed and agreed we have given this place enough chances and have decided this was our last visit to this restaurant. Our Server was very nice and attentive. Our appetizers/salads were very good and presented quickly. Same with our meals. we ordered the Special Filet and Scallops. My Filet was to be prepared medium and mine came out raw/rare. Unfortunately the time it took to prepare a new filet meant my wife eat her meal ahead of mine and then watch me eat mine 20 minutes later when it came back. They fixed it properly the second time. No apologies! No Manager coming over and checking in. This place charges fine dining prices but you do not receive fine dining treatment. One small thing that fine dining restaurants do is take your leftover and package them for you. That didn't happen here, a container and bag were left on the table for us to do.
   

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4. T

   Trish

   VIP

   Pittsburgh

   34 reviews

   4.0

   34 reviews

   Dined on February 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely space and food is quite good! Service was also very attentive. We have thought the food was consistently better in the past 10+years, having been guests since the hotel reopening in 2007.
   

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5. b

   brittany

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined on January 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely beautiful with delicious food and wonderful service
   

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6. D

   David

   Pittsburgh

   1 review

   1.0

   1 review

   Dined on December 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Very disappointed in this place - ordered the steak, it was $66 - which would have been fine given that it's the famous "Bedford Springs" if it was actually good. It wasn't even a Ribeye, or Filet Mignon, or porterhouse.. nope. It was a New York Strip. Asked for it to be cooked medium. They gave me Pittsburgh Rare (browned outside, pink bloody inside). I never ask for steak to be sent back but this time I had to, and I was very polite about it. Server brought it back and it was between Rare and Medium Rare at best. I ate it but I could've bought that steak at the grocery store for $20 (if that) and cooked it just as good on a cast iron myself (and I'm not a great cook). They weren't busy either - there was maybe six tables when we got there, and 3 when we left. Wife ordered the scallops and they were ok - not worth $50-some dollars though - at best $25 and I'm being charitable. Also ordered a non-alcoholic mocktail which they charged $12 for when the menu said $8. I did not complain.. did not ask for anything to be removed from the bill.. and I tipped the server 20% because I used to be a server/bartender so I get it. But I would not go back. I grew up in Bedford, PA - currently live in Pittsburgh, and always wanted to go but I wouldn't recommend the Crystal Room based on this experience. If you're in PA and want a decent dining experience for the same amount of money, make the trip to Pittsburgh and go to any one of the following: Eddie V's, Del Frisco's, Eddie Merlot, The Lamont, or Monterey Bay.
   

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7. S

   Sheyn

   Philadelphia

   1 review

   2.0

   1 review

   Dined on December 28, 2024

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 2

   If you want an upscale roadside diner then this is for you. The pictures shown on their website are deceiving. If there is a dress code there wasn't one the night my wife and I were there. Screaming children running around the tables and excessive noise from the open kitchen and the hallway didn't help. The food and service were outstanding. It is a shame the rest of the experience wasn't. If you plan on getting dressed up and are looking for fine dining ambience go somewhere else. You will be disappointed if you come here.
   

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8. M

   Michael

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined on December 26, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We were seated 20 minutes late, it took an hour to get our appetizers (soup and salad) and another 20 minutes after we were finished our appetizers to get our meal. no one ever acknowledged the slow service - which was the most disappointing part.
   

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9. T

   Tara

   Pittsburgh

   9 reviews

   2.0

   9 reviews

   Dined on December 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   We’ve dined here several times and have always had a great meal. But last night was the exception. While my husband’s trout was exceptional, my pheasant was overcooked, dry and difficult to cut. What a waste. Moreover, it was served over a couple corn cakes, which were like cardboard. The blackberry sauce should have complemented the dish but, instead, seemed like an afterthought flavor with the pleasant and corn cakes. The restaurant comped us a free dessert, but they should have comped us the $46 price of the inedible pheasant.
   

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10. R

    Richard

    Philadelphia

    61 reviews

    4.0

    61 reviews

    Dined on December 15, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    To be clear, I’m a big fan of the Bedford Springs resort, but the upscale dining options there have always felt…underwhelming. I dined on a Saturday night in the Crystal Room. I like the way the Crystal room presents, with simple, but classic decor right in the heart of the hotel. But the menu is very conservative and rather limited, and quite expensive, so it can’t help but be a little disappointing. My partner had the salmon and I had the pork medallions: both were good, solid, well prepared, and flavorful. Our server was very nice, attentive and charming. Our food came out in a very timely fashion. I’ll dine there again I’m sure, and my guess is that when I do I will again wish the prices matched the overall experience a bit better.
    

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