Best Latin American Restaurants in Lourdes

This was Valentines Evening with a reservation made three weeks prior. We arrived 10 minutes prior to our reservation time. We were told to sit in the hotel lobby as they were not ready to seat people. 10 minutes after our reservation time I made another inquiry and was then first to be seated at the table adjacent the kitchen door. When I asked for something more comfortable I was initially told no until I involved the manager. From this point the service level improvement with a delicious Amuse Bouche and a starter plate. Then downhill again with the waiter placing the wrong order for the entree. The manager corrected the order but we were put behind in the 2 hour limit service featured event. After the entree our tea service was forgotten and we went straight to desert. The tea was later taken to go. In speaking with the manager there was NO concession made by the restaurant to adjust the bill for the lacking experience only an apology. Bottom line, management was not prepared for this PLANNED event and the service suffered for it. The food quality was average at best for this service. We have been here before and had a more enjoyable time. Would definitely rethink another visit, very unfortunate!

Amazing food and the service is outstanding! Make shure book your reservation to get a table! After 8:30 start getting busy!

Thank you for the amazing experience and service !!! Vanesa was the best . You made my Birthday very special! 5 stars!!!

Excellent meat restaurant…… Enjoy the place…. Good service …..