Delta King - Pilothouse Restaurant

Review summary

1. A

   April

   Hawaii

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pilothouse restaurant was fantastic. Start with the Delta King just from a historical and ambiance perspective and it was so cool. We sat at the bar and researched the history while having a drink waiting for our table. Staff was amazing and saw to it we were taken care of from start to finish. Food was fantastic and just the overall experience was pretty great. My youngest daughter is super into the history of old places and the potential for paranormal (ghosts) and this place doesn’t disappoint! Perfectly made dirty martini and old fashions by the bar. We loved the mahi mahi and the braised short rib pasta. Great experience thank you!
   

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2. NK

   NeillK

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Took my team out for a celebration dinner following a conference presentation - while overall the experience was nice, there was the matter of one member of our party having to wait because of an error on the input of their order: they ordered the exact same item as another party member, which was read back correctly, but received an entirely different item on first attempt. When the server was informed, there was a little too much ... personality ... in the response, as though it was somehow our fault. The request was simply to replace the meal with the correct item. It didn't require any additional demonstration on the part of staff, especially when it sounds like it was in input error or something in the kitchen - we weren't upset with the server, until we were made to feel like we were the ones at fault, and the bit of a cold shoulder from that point on was hard to miss. Again, overall - food was fine, ambience a little noisy given the "entertainment" upstairs (who needs to adjust for the key that they ought to sing in to avoid straining for a note), and we still had an enjoyable time all things considered.
   

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3. K

   Khaled

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I don’t understand how a restaurant like this in a touristy high traffic area not have enough servers to handle the crowds. We waited 20 minutes for the waiter to approach my table and take our order and we waited another 20 minutes for our food. That is just stupid and slow. I ordered the fish and chips. When the food finally arrived the food server quickly puts it on the table and rushed away . I like malt vinegar but never had the chance to ask for it. I did not enjoy the food or the experience
   

   Delta King - Pilothouse RestaurantResponded on November 20, 2024

   We are truly sorry to hear about your recent experience at Delta King - Pilothouse Restaurant. We understand how frustrating it can be to wait, especially when you are looking forward to a meal. We apologize for the delay in service and the issue with your order. Your feedback is invaluable, and we will use it to improve our service. We hope to have the opportunity to serve you again in the future.
   

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4. T

   Tim

   Jacksonville

   8 reviews

   5.0

   8 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat at the bar and had great service and delicious food!
   

   Delta King - Pilothouse RestaurantResponded on November 6, 2024

   Thank you so much for your wonderful review! We are happy to hear that you enjoyed your dining experience at Delta King - Pilothouse Restaurant. We look forward to welcoming you back soon!
   

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5. J

   Jared

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Great location view and food. Service was a little slow but view made up for it
   

   Delta King - Pilothouse RestaurantResponded on November 6, 2024

   Thanks for visiting us at Delta King - Pilothouse Restaurant. We are thrilled to hear you enjoyed our food and views! We appreciate your feedback and look forward to serving you again soon.
   

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6. L

   Laurie

   Sacramento

   4 reviews

   5.0

   4 reviews

   Dined on October 29, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our favorite place to celebrate our anniversary. Sacramento’s hidden gem.
   

   Delta King - Pilothouse RestaurantResponded on November 6, 2024

   Thank you so much for choosing Delta King - Pilothouse Restaurant to celebrate your anniversary! We look forward to serving you again on your next visit. See you soon!
   

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7. LW

   LauraW

   Washington DC

   5 reviews

   1.0

   5 reviews

   Dined on October 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We made a reservation with Open Table and noted it was a birthday celebration. We arrived 5 minutes early for our 10:30 am reservation. No one acknowledged us until 10:33 a.m., and they just walked by saying someone will be with you in a second. At 10:42 no one came by, so we left. It would have been okay if someone checked us in or acknowledged our reservation. Even if they told us they were running behind and we'd be seated soon or even seated us, that would be okay. But several staff saw the 5 of us and ignored us. It was sad to have our special occasion ruined.
   

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8. K

   Kelly

   Houston

   1 review

   3.0

   1 review

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We sat outside and the view was really nice. Service took awhile and we had 2-3 different servers. The food was just okay, I wouldn’t recommend it and wouldn’t come back for the food. The view of the river really saved the experience, I wouldn’t recommend this to anyone who’s sitting inside
   

   Delta King - Pilothouse RestaurantResponded on October 23, 2024

   Thank you for the feedback. We are glad to hear you enjoyed the view of the river from our outdoor seating area. We apologize if you felt the service was slow and for any shortcomings in our food. We are always looking to improve, and your feedback is valuable in that process. We hope to have the opportunity to serve you again in the future.
   

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9. N

   Nona

   San Francisco

   9 reviews

   3.0

   9 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The view from our riverside table was lovely. The serving staff were friendly and attentive. The beet and watermelon salad was fresh and tasty, but the sole was dry and the lemon sauce on the crab cakes drowned out the flavor of the crab.
   

   Delta King - Pilothouse RestaurantResponded on October 23, 2024

   Thank you for dining with us at Delta King - Pilothouse Restaurant and for your kind words about our view, friendly staff, and tasty dishes. We are thrilled to hear you enjoyed the beet and watermelon. We are sorry to hear that the sole and lemon sauce didn't meet your expectations. Your feedback is invaluable, and we will certainly bring this to the attention of our Chef. We hope to welcome you back soon.
   

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10. j

    jachancock

    San Diego

    19 reviews

    vip
    4.0

    19 reviews

    Dined on October 18, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    Food was good. My pork was seriously overcooked. The wine was very good, dessert was tasty and our server was awesome! If not for the overcooked meat it would have been more stars, but everything else was very nice. I would eat here again.
    

    Delta King - Pilothouse RestaurantResponded on October 23, 2024

    Thank you for posting a review and for dining with us at Delta King - Pilothouse Restaurant! We strive to provide a high-quality dining experience, and it is great to hear that you appreciated the food and service. We apologize for the overcooked pork and will provide your feedback to our Chef. We look forward to serving you again!
    

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