Duane's Prime Steaks & Seafood Restaurant

Review summary

1. D

   Dori

   Las Vegas

   12 reviews

   4.0

   12 reviews

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   While our previous dinners at Duane’s have been amazing, this time it lagged. The service was very slow and the food was cold. The table next to us had a big golden doodle who jumped on the waiter and kept barking. I don’t think it was a service animal, due to its poor behavior. We will still come back, we hope that this was a one time experience.
   

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2. N

   Nelma

   Las Vegas

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Awesome: the steaks, lobster bisque, hummus, asparagus, tiramisu, creme brûlée. Just ok: onion soup and creamed spinach. Close to awful: coffee. I guess because it was Christmas day, they were a little short staffed. The servers we had were very friendly and attentive. They were just overwhelmed! Our poor lady server was so flustered for being unable to refill our coffee because she couldn’t find a coffee pot! I am used to servers coming around often enough to check on us; that was a bit scant. They automatically put 20% tip for which I expected above average service. We didn’t get that. Again, it wasn’t the servers’ fault.
   

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3. S

   Steven

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding experience. Food drink and service was excellent
   

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4. S

   Sam

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   So delicious and beautiful. Loved our booth, our food and the Christmas decorations.
   

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5. A

   Adam

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great steak but it better be for the price. Service was good, but didn’t match the price tag. Restaurant was very quiet and great for conversation and the Christmas decor was an added treat. Expect to spend about $100/person minimum.
   

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6. E

   Edward

   VIP

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The reservation was at 4:30pm. They didn’t start seating until 4:45pm. The service was very slow. One order of steak was prepared as rare but ordered as medium-rare and had to be sent back to be cooked more. So far, not great, but overall ok. What was not ok was being told that our 90 minutes was up and we needed to leave. After the delays that were completely the restaurants failure In speaking to the manager, her response was that they were busy and we should have known the rules and it not her fault it was busy. What a disappointing experience.
   

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7. C

   Cor

   Los Angeles

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Didn't realize that I would have to go through a huge line to even enter the place. It took about 5-10 minutes to get to entrance because of the festival lights. It seemed that the quality of service I normally see was not there, they were very busy. I felt like I was at a normal restaurant. Also, my favorite desert was not being offered because it takes to long and with the festival they took it off the menu. This was my first time dinning there during the holiday so I had the same expectation as I do when I go during the year. I have learned my lesson and will not dine there during the holiday seasons.
   

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8. P

   Patricia

   Los Angeles

   20 reviews

   2.0

   20 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   I'm sorry to say our visit to Duane's, on December 22, was very disappointing. Checking in was like entering Fort Knox...I was questioned more than one about my reservation and had to dig out my phone to prove it, then my name was found on their list...very condescending. The restaurant was understaffed, although we had a wonderful server. The food took forever to arrive and immediately I could smell the ahi tuna was not fresh and had to wait again for a replacement dish. The beautiful, blond server, whose name I neglected to get, did present my son with a wonderful birthday treat. She made up for a lot of what went wrong.
   

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9. M

   Mike

   Los Angeles

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Unorganized. Short staffed , 30min late to be seated for reservation ,another 30min to receive menu. Food was good , but the management , service , wait times kills this place
   

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10. a

    ally

    Orange County

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waitress was the absolute best. She went above and beyond. The kitchen was out of blue cheese olives and she had them stuffed some more for my martini. She made the experience much more grand.
    

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