Earls Kitchen + Bar - Downtown Denver

Review summary

1. OT

   OpenTable Diner

   VIP

   Denver

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter, Tim, was excellent! Attentive and fun, and also professional and knew everything about all the items on the menu and the cocktails. All of the food was excellent!
   

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2. m

   michael

   Chicago

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We notified the server at the beginning that one of our children has a nut allergy and she forgot and served her a cookie with almonds in it. That was the biggest issue but not the only one. This is in addition to the same server forgetting numerous things we ordered. The restaurant was half empty, I would hate to see what the service is like when this place is full. I hope the other servers in the restaurant are better than the one we had.
   

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3. J

   Jessica

   VIP

   Denver

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was excellent and our waitress was so kind,patient and helpful!! The food was outstanding the streak and sushi was so delicious. Great food and service
   

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4. S

   Sarah

   VIP

   Denver

   54 reviews

   3.0

   54 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We visited on Dec 21, it was moderately busy, has a nice relaxed vibe, nice quality glassware, linen napkins. Food was good - very accommodating to my daughter’s allergies. Only negative was understaffing - the wait staff were lovely but run off their feet and struggled to cope. We sat down at 5.15 and had to hassle them for dessert and the bill as we had to leave by 7.15. I would go back but not when I was restricted for time.
   

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5. b

   blakef

   VIP

   Denver

   6 reviews

   4.0

   6 reviews

   Dined on December 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Really slow. Music was loud so it was hard to talk. Good food.
   

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6. D

   Dani

   Denver

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   The food was cold but tasted well. We had a party of 11 took forever to get our drinks. They had no spoons. Server was great about our complaints of cold food. My husband ordered the surf and turf and wouldn’t eat the sushi because it tasted so horrible. Very nice place inside.
   

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7. S

   Sara

   Denver

   2 reviews

   4.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 3

   Earl's has pretty good vibes and the food was good, but our server was terrible. She had an attitude from the first stop at our table- which took a while. We had delicious cocktails, but once our food arrived (delivered by a different server) we didn't see ours until we were ready to pay (that was well over 20 minutes). We had wanted additional drinks and potentially dessert, but by the time she showed up, we had to leave because we had tickets to a show. We paid- never having an option for a receipt. After the show, we ended up at Yard House for more drinks and late-night snacks- they had FAR better quality food and the service was impeccable! I'd recommend it over Earl's.
   

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8. B

   Brian

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Thanks for accommodating our group of 5 instead of 4 like my reservation said. I can’t count sometimes. We enjoyed the meal.
   

   Earls Kitchen + Bar - Downtown DenverResponded on December 13, 2024

   Hi Brian, Thank you for the amazing 5-star review! We're thrilled you enjoyed your experience at Earls Downtown Denver. Can't wait to have you back for more delicious moments! Best regards, The Earls Downtown Denver Team
   

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9. d

   david

   Denver

   710 reviews

   4.0

   710 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was decent and the service from Ricky was awesome. Thanks Ricky.
   

   Earls Kitchen + Bar - Downtown DenverResponded on December 13, 2024

   Hi David, Thank you for the great review! Your feedback means a lot. We're committed to making your next visit even more exceptional. Best regards, The Earls Downtown Denver Team
   

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10. B

    Bill

    Denver

    5 reviews

    3.0

    5 reviews

    Dined on December 1, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    Let me start by saying we typically love Earls for the ambiance, food, and service! Unfortunately we must have chosen a bad night to have a family dinner here after our movie. Even though the restaurant was pretty empty when we arrived it took about ten minutes to add a chair to a four top and get us seated after our reservation, this should have been our first clue they were understaffed for the evening. I’m guessing something happened with a staff shortage being two days after Thanksgiving. Our waitress was in charge of a party of 12 and a party of five when we arrived. After we were seated it took another ten minutes before our waitress was able to bring water to the table and introduce herself. I don’t blame the waitress at all for any of this or the following. As a matter of fact she was very attentive and cheerful when she was around but wasn’t receiving very much help. By the time our drinks made it to the table we were just ready to order and she was now in charge of the 12-top, 5-top, our 5, another three 4-tops, and a 2-top. None of the other staff were helping with food, drinks, or refills until it was almost too late. Our food came out and it was good and everything was correct, just several sides were lukewarm after likely sitting in the kitchen for who knows how long. When our food was delivered, every drink and both water carafes were empty and finally someone came to help with that but we never saw anyone again until we were ready for the check and it was too late to assist with the food. While this was all happening, two tables did get up and directly ask the bar for drinks and the check. There were two bar tenders working very hard but I think one could have handled all the people in the restaurant at this point. Overall we definitely did not get what we paid for this evening and that’s unfortunate. The only other waitress we saw appeared to just have a few 3 & 4-tops and there were about 5 people seated at the bar. We’ll definitely be back
    

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