El Catrin

Review summary

1. L

   Laura

   Toronto

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Glad to have stumbled upon this place. Great food & great drinks with fast service. Will be returning.
   

   Is this helpful?

2. M

   Maria

   Toronto

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was fresh and service was excellent. Will definitely come back with friends.
   

   Is this helpful?

3. A

   Andre

   VIP

   Toronto

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had a lovely Valentine's dinner with my wife and daughter. It seemed like most of the waitstaff were new, as no one was quite sure how the Valentine's special worked. Some of the underage staff were delivering drinks without knowing if they were the correct ones. Despite the hiccups, we had a great time, though we did end up leaving a lot of food that didn’t quite suit our taste.
   

   Is this helpful?

4. T

   Tabitha

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an incredible Valentine’s Day at El Catrin. The food was abundant and so delicious. The margarita flights are a must-try. The staff is easygoing, attentive, and seem to genuinely enjoy their work. We will definitely be back!
   

   Is this helpful?

5. A

   Alicia

   VIP

   Toronto

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The service, ambiance, drinks and service were great but the food was really not. I found the tortilla chips and taco rolls too heavy and greasy and they were served with everything. The guacamole mixed at the table was the highlight but I couldn't finish my meal and left unsatisfied. Our waitress was very friendly and accommodating as was the host.
   

   El CatrinResponded today

   Alicia, thank you for your feedback! We're glad to hear you enjoyed the service and ambiance, but we’re sorry the food didn’t meet your expectations. Your comments about the tortilla chips and taco rolls are valuable, and we’ll definitely share them with our kitchen team. We hope to have the opportunity to provide you with a better experience in the future, should you choose to dine with us again. Best Regards, Stuart K.
   

   Is this helpful?

6. D

   Danielle

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joined the Guided Tequila Tasting dinner in Feb 2025. The hosts, Doug and Pamela were engaging, knowledgeable and very upbeat! The food was amazing and the chef came out multiple times to let us know what we were being served, and that was a nice touch! Definitely good value for your money. I left happy, knowing more about tequila, with a very full belly and a little buzz! Great night out! Thanks El Catrin! I would love to do this again!
   

   Is this helpful?

7. OT

   OpenTable Diner

   Phoenix

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food ok but service was slow and inattentive. Overall not bad.
   

   El CatrinResponded 4 days ago

   Thank you for sharing your feedback. While we're glad you found the food enjoyable, we regret that the service did not meet expectations. We strive to provide attentive and efficient service, and your comments will be shared with our team. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Stuart K.
   

   Is this helpful?

8. A

   Alex

   VIP

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and ambience, topped off by great staff
   

   El CatrinResponded 6 days ago

   Thank you for your kind words Alex. It is amazing to hear that you had such a good time with us and enjoyed our fantastic food, ambiance and our great staff. We do our best to deliver on delicious food and 5-star service. Please come back any time. Best Regards Stuart K.
   

   Is this helpful?

9. N

   Nicole

   Toronto

   1 review

   1.0

   1 review

   Dined on February 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Food is NOT good and expensive. Service wasn’t even good. Don’t waste your money
   

   El CatrinResponded 7 days ago

   Nicole, Thank you for your feedback and for visiting our restaurant. We are deeply saddened that it seems your overall experience with us failed to meet your expectations. We actually encourage guests to speak to a manager about any concerns they have during their visit so we have the opportunity to turn things around in the moment. Please know we have taken your feedback very seriously and will be passing it along for review. That said, we would love to encourage you to let us create a better experience for you in the future, should you choose to dine with us again. Best Regards, Stuart K.
   

   Is this helpful?

10. T

    Tara Lynne

    Toronto

    4 reviews

    3.0

    4 reviews

    Dined on February 5, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    This is my second time visiting El Catrin but first time inside. The food was good with lots of vegetarian and began options. The only reason this is good is because of service level that day and not appropriately staffing the restaurant. I had booked a table for 3 people but when seated they added a seat to a 2 person high top table when I arrived. They offered another option but it was in the group room and we didn't go there as the vibe was different and at the time would have been the only ones in there. Thankfully we didn't go there as they seated a very large group in there and it would have been terrible. Our server was very attentive and lovely all around, but then a large group came in and we waited a while to get our first order of guac and drinks in. Drinks took a very long time and we still didn't have them until our guac was half gone. There was only one bartender on and the restaurant was full.
    

    El CatrinResponded 7 days ago

    Tara, thank you for your return visit to El Catrin and for sharing your Review. While we're glad you enjoyed our food and appreciated the variety of vegetarian options. we are sorry to hear that there aspects of your visit that never hit high on your expectations. We understand how important it is to feel comfortable with your seating arrangement and to receive timely service, especially for drinks. We appreciate your patience and hope to welcome you back for a better visit in the future. Best regards, Stuart K.
    

    Is this helpful?