El Centro D.F. - Georgetown

Review summary

1. A

   Antonio

   VIP

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 3

   Service was immaculate but what ruined the experience was a hefty rat scurrying down the tables onto the walls and onto the ceiling. Ruined the appetite unfortunately.
   

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2. D

   Dan

   Washington DC

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   The service is really pouring slow. There weren’t that many food options and the food wasn’t that great unfortunately it was a very disappointing experience.
   

   El Centro D.F. - GeorgetownResponded 3 days ago

   Thank you for sharing your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We strive to provide excellent service and flavorful food, so we’ll definitely look into the speed of service and menu offerings.
   

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3. T

   Tim

   Washington DC

   6 reviews

   3.0

   6 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Ceviche was not fresh. Foul smelling. Delivered apps and two minutes later brought the main course - poor timing.
   

   El Centro D.F. - GeorgetownResponded 3 days ago

   We're really sorry to hear about your recent experience with us. Freshness and quality are our top priorities, and it’s clear we fell short in this case. The issue with the ceviche and the timing of the dishes is definitely not up to our standards. We truly appreciate your feedback and will address these concerns with our team immediately to ensure we’re delivering the best possible experience. We hope you’ll consider giving us another chance, as we strive to make improvements from every guest's experience. Thank you for bringing this to our attention.
   

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4. K

   Kevin

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We've eaten here many times and the food itself is usually quite good. However, the last two visits have been disappointing in that most of the dishes have come out cold. Last night one of our two mains was completely cold to the touch. BOTH of our beans and rice sides were also cold. After sending the main and side back, the main came back warm (not hot) and the side was again cold. Really unacceptable for a nice valentines dinner out. Could have overlooked it as a one-off, but it happened to a group of us 3 weeks ago. With all the great eating options around GTown this takes El Centro out of our rotation.
   

   El Centro D.F. - GeorgetownResponded 3 days ago

   We truly apologize for the experience you had during your recent visits. Serving warm and fresh food is something we take great pride in, and it's clear we fell short during your dinner. Your feedback is incredibly important, and we are taking immediate steps to ensure this doesn’t happen again. We understand how disappointing it must have been, especially on such an important occasion like Valentine’s Day. We would love the chance to make it up to you and have you back to enjoy the quality meal and service that you deserve. Please reach out to us if you'd be open to discussing this further. We appreciate your loyalty and hope to restore your trust in our restaurant.
   

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5. J

   Joseph

   Washington DC

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The server was courteous, the service was quick and the food was very tasty. The tables were a bit crowded together but a very good choice for casual dining
   

   El Centro D.F. - GeorgetownResponded 3 days ago

   Thank you for your feedback! We're so glad you enjoyed the food and service. We're sorry to hear that the table arrangements made your experience less than perfect. We’re always looking to improve, so we'd love to hear more about what we can do to make your experience even better next time, considering you left us 3 stars. Any suggestions on what we could do to provide you with a 5-star experience?
   

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6. N

   Nancy

   Washington DC

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Winnie is the beta of the best!!! From the moment and came to the table, she greeted us with a smile and mentioned her name. We enjoyed the food and the margaritas very much.
   

   El Centro D.F. - GeorgetownResponded 3 days ago

   Thank you for your kind words! We’re thrilled to hear that Winnie provided such great service and that you enjoyed the food and margaritas. We’ll be sure to pass along your compliments to her! We look forward to welcoming you back soon!
   

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7. C

   Clay

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went there for the nachos specifically and we were not disappointed!! Great service, and great experience!
   

   El Centro D.F. - GeorgetownResponded 3 days ago

   Thank you so much for the kind words! We're thrilled that the nachos lived up to the hype! It was a pleasure having you, and we're glad you enjoyed the service and overall experience. We can't wait to welcome you back!
   

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8. L

   Lena

   Washington DC

   1 review

   4.0

   1 review

   Dined on February 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Bottomless brunch was well worth the value. The staff were welcoming, friendly and knowledgeable. The menu had variety and was the perfect spot for a relaxed brunch.
   

   El Centro D.F. - GeorgetownResponded 3 days ago

   Thank you for your wonderful feedback! We're so glad you enjoyed our bottomless brunch and that our staff made your experience even better. We strive to offer a variety of delicious options and a relaxed atmosphere, so it's great to hear we hit the mark. We look forward to having you back for your next visit!
   

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9. R

   Rebecca

   Washington DC

   1 review

   4.0

   1 review

   Dined on February 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food is really good, and the bottomless brunch is a great value, but if you have a gluten allergy/intolerance, be careful. The menu (both online and the physical menu) marks certain foods as gluten free and didn't list flour or bread as an ingredient, but when I tried to order some, the waitress told me those weren't safe for me. Meanwhile, other foods that were marked as containing gluten, she said were actually safe for me to eat. Pretty confusing to have allergens listed/marked, but not correctly? The waitress was great, and let us know what was okay for me or not, but frustrating that she had to when the menu supposedly marked what was safe.
   

   El Centro D.F. - GeorgetownResponded 3 days ago

   Thank you for taking the time to share your experience with us. We’re glad you enjoyed the food and value of our bottomless brunch, and we truly appreciate your feedback regarding the gluten-free options. We’re sorry for the confusion and understand how important it is to have accurate allergen information. We will be reviewing the menu and working with our team to ensure that all information is clear and accurate moving forward. We're happy to know our waitress was helpful, but we’ll work to make the process smoother for everyone in the future. We hope you’ll join us again soon!
   

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10. D

    Diana

    Washington DC

    1 review

    5.0

    1 review

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food! Great staff, our server Joel was great
    

    El Centro D.F. - GeorgetownResponded 3 days ago

    Thank you so much for the kind words! We're thrilled you enjoyed the food and that Joel took great care of you. We’ll be sure to pass along your compliments to him. Looking forward to welcoming you back soon!
    

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