Engawa Restaurant

Review summary

1. M

   Maryam

   London

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The lady serving was very nice, but unfortunately the tasting sushi menu was not good at all. I would not recommend this restaurant as there are so many delicious Japanese restaurants with excellent sushi in London, and this is not one of them.
   

   Engawa RestaurantResponded 4 days ago

   Thank you for taking the time to provide us with your feedback. We’re glad to hear that you had a positive experience with our service, but we’re genuinely sorry that our tasting sushi menu did not meet your expectations. We understand that there are many excellent options for sushi in London, and we strive to offer a unique and enjoyable experience for our guests. Your comments are important to us, and we will certainly review the menu and presentation to ensure we continue to improve. We appreciate your input and hope you might consider giving us another try in the future. If you do, please feel free to reach out directly, and we’ll ensure you have a memorable visit.
   

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2. B

   Bryana

   VIP

   Orange County

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   We have been coming here for years but unfortunately are under new ownership. The menu is different and the food does not compare to what it used to be. The quality of the fish is not as fresh and the rolls were full of rice and hardly had any fish. We will not go back, it was very bad.
   

   Engawa RestaurantResponded 4 days ago

   Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience did not meet the expectations you’ve had in the past. While we strive to maintain the highest quality of food and service, we understand that changes under new ownership can be challenging. We value your loyalty over the years and take your concerns seriously. Your comments will be shared with our kitchen team and directors for review. We are committed to making improvements and hope you will give us another opportunity to serve you better in the future.
   

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3. H

   Henriette

   London

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Good service but the tasting menu was very disapointing and overpriced 😞 Lack of flavours.
   

   Engawa RestaurantResponded on December 12, 2024

   Dear Henriette, Thank you for sharing your feedback. We’re glad to hear you found the service to your liking. We’re sorry to hear that the tasting menu did not meet your expectations in terms of flavor and value. We constantly strive to improve, and your comments will help us refine our offerings. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best regards, Engawa team
   

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4. P

   Paul

   London

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing fresh cooking and our daughters voted it there new favourite sushi bar in town 👍
   

   Engawa RestaurantResponded on December 11, 2024

   Thank you for the positive review! We are delighted to hear that you had such a great experience. We’re especially pleased that your daughters enjoyed the food! We really much enjoyed celebrating and talking to you guys as well. We look forward to seeing you again soon!
   

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5. a

   alessandro

   London

   9 reviews

   2.0

   9 reviews

   Dined on December 3, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   IT WAS SUCH A LOVELY PLACE !! THE NEW CHEF HAS MADE A MESS OF IT VERY DISAPPOINTING HOPE THEY CAN GO BACK
   

   Engawa RestaurantResponded on December 10, 2024

   We appreciate you taking the time to share your experience. We’re sorry to hear that the changes didn’t hit the mark for you. The new chef is working hard to bring the traditional and authentic Japanese cuisine ideas, but it’s clear we didn’t meet your expectations this time. and we’ll take your comments into account as we continue to refine our offerings. We hope you’ll return soon to see how we’ve improved.
   

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6. A

   Alison

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   It just isn't the same anymore. The new owners have changed everything that made this a hidden gem and now serve good but standard over priced West End sushi fare. Gone is the artistry and delicately crafted multi layer bento boxes, hot stones and amazing cocktails - all that made this small restaurant such a gem. Instead there is standard overpriced tasting menus with brasher dishes and a sense that the owners are trying to be everything from Nobu to Roka to a local hole in the wall find. It's such a shame - the food is OK and the Wagu remains delectable but Engawa is like every other corporate Japanese and as such just isn't worth the price anymore
   

   Engawa RestaurantResponded on December 10, 2024

   Dear Alison, Thank you for your feedback. We’re sorry to hear that the changes we’ve made didn’t meet your expectations, particularly regarding the shift away from the multi-layered bento boxes and the cocktails you enjoyed. We truly appreciate your comments and will take them into consideration as we continue to evolve our menu. We’re grateful for your support over the years and hope to have the opportunity to welcome you back soon. Best regards
   

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7. M

   Michael

   London

   2 reviews

   2.0

   2 reviews

   Dined on November 26, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Decent sushi, but outrageously expensive. The have stopped doing they're bento style lunches, which were the main recent I used to eat there.
   

   Engawa RestaurantResponded on December 7, 2024

   Dear Michael, Thank you for your feedback. We’re sorry to hear that you found our prices high and that we no longer offer the bento box. We understand how important that option was for you, and we’ll take your comments into consideration as we continue to refine our menu. We hope to have the opportunity to serve you again soon.
   

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8. I

   Ilayda

   London

   2 reviews

   2.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service and food quality unfortunately changed, which is very sad to see. I would certainly expect more quality service and food compare to value. Shame I was looking forward to go back. There were many downsides, i hope they improve it.
   

   Engawa RestaurantResponded on November 27, 2024

   Thank you for taking the time to provide feedback on your experience with our company. We strive to provide the best service possible to all of our customers and we are sorry that we did not meet your expectations. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time.
   

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9. S

   Stephen

   London

   1 review

   3.0

   1 review

   Dined on November 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   The restaurant is a bit small and guest couldn’t seat comfortably. Tight spacing and it is totally different from what you saw from the web site. Food was average and honestly my friend and I were expecting a bit more on the Omakase menu. We were still hungry after having the main. Staff was very nice and very helpful which made us feel welcome.
   

   Engawa RestaurantResponded on November 27, 2024

   Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. We’re working to resolve the issue as quickly as possible by managing booking times also discussing about how we can improve. Thank you for your feedback.
   

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10. K

    Karl

    VIP

    Sacramento

    4 reviews

    5.0

    4 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I had a wonderful meal and a wonderful experience!
    

    Engawa RestaurantResponded on November 27, 2024

    Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
    

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