Estéban Restaurant at Casa Munras Garden Hotel & Spa

Review summary

1. A

   Andrew

   Portland

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   First of all, the seasonally freshfFood was outstanding, and the decor was on point. The menu had changed from what I saw online, and many of the dishes that were labeled gluten free had been changed and were no longer gluten free. The was the first bit of dissappointment, because I had planned my order around what was available. The service was prompt but they brought out the wrong dish for our table neighbors and to us, for exactly the same pinxtos; a substitution of a plate of three smaller dishes(pickled veggies, marcona almonds, and spanish olives) versus the larger order of just spanish olives that we ordered. The termperature for the inside seating was slightly colder than I expected. I realise that being a tapas place they expect you to order wine or mixed cocktails to keep you warm while you eat. The customers around us averaged an age of 65-70, and so I expected the temperature to be about 5 to 10 degrees warmer. I looked warmer on the patio with the heaters blazing with the temperature outside being closer to 45 to 50 degrees that night.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded 3 days ago

   Dear Andrew, Thank you for taking the time to share your review. We are pleased to hear that you enjoyed our seasonally fresh food. We apologize for the mix-up with the dishes, and we have addressed this issue with our team. We appreciate your constructive feedback and bringing this to our attention, as it helps us evaluate and improve our restaurant to enhance our guests' experience. We hope this incident does not discourage you from dining with us in the future, so we may have the opportunity to welcome you back and show you our commitment to providing a more satisfying and enjoyable dining experience. Sincerely, Joseph Sarto Director of Food & Beverage
   

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2. B

   Bruce

   VIP

   Central Coast

   70 reviews

   5.0

   70 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous service Fabulous wine Fabulous food Very very nice
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on December 9, 2024

   Dear Bruce, Thank you for the terrific 5-star review. We're glad to hear our team took such good care of you and that you had a wonderful experience while enjoying our delicious food and wine. We all look forward to welcoming you back again soon. Sincerely, Joseph Sarto Director of Food & Beverage
   

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3. S

   Suzette

   Central Coast

   37 reviews

   4.0

   37 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Great happy hour. Limited selection of wine, but the Spanish wine was quite good. Lots of choices on tapas. Prices a bit high, but reasonable. Since the happy hour is only 90 minutes long, it got quite noisy in the last half hour.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on December 5, 2024

   Dear Suzette, Thank you for the great review. We’re glad you enjoyed Tapas Happy Hour and our tapas selections. Your feedback is valuable to us as it guides our efforts to enhance the overall experience for our guests. We have shared your insights with our team. We look forward to the opportunity to welcome you back to Estéban Restaurant during your next visit and hope to provide you with an even better experience. Sincerely, Joseph Sarto Director of Food & Beverage
   

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4. R

   Ron

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and the staff was attentive. We shared the Halibut with Risotto, Farmers Salad and the Octopus. All were done well and delicious.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on December 5, 2024

   Dear Ron, Thank you for the excellent 5-star review. It's wonderful to hear that our staff's attentive service and the flavors of the Pesca Del Dia, Farmers Market Salad, and Pulpo Frito left a positive impression on you. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Joseph Sarto Director of Food & Beverage
   

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5. A

   Allen

   VIP

   San Francisco

   6 reviews

   1.0

   6 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service we received was extremely disappointing. We waited a long time for hot water, but they eventually served cold water, which my wife couldn’t drink. The halibut was undercooked on the first attempt, and the second time, they gave us a smaller portion with burnt vegetables underneath. It wasn’t just us—everyone in the dining room seemed to be complaining about the service. This turned out to be a disastrous Thanksgiving dinner, and we will never be returning!!
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on December 4, 2024

   Dear Allen, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you and your wife encountered during your visit, especially during a special holiday. We hold ourselves to a high standard and strive to provide excellent service and flavorful meals in a timely manner, and we are truly sorry that we fell short during this occasion. Your feedback is essential to our commitment to improving our standards, which allows us to refine our skills, enhance the guests' experience, and ensure we exceed all expectations in the future. We want to learn more about your experience and will be reaching out to you soon so that we may make things right for you and demonstrate our true level of hospitality. Sincerely, Joseph Sarto Director of Food & Beverage
   

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6. R

   Roger

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined on November 29, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Overbooked. I called in advance to confirm that they would have an a la carte menu for thanksgiving, which the restaurant confirmed. When we got there they had a limited menu. There was not a manager on site. And the staff was poorly trained. Avoid!
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on December 5, 2024

   Dear Roger, Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you encountered during your visit, especially during a special holiday. We hold ourselves to a high standard and strive to provide excellent service and flavorful meals in a timely manner, and we are truly sorry that we fell short during this occasion. Your feedback is essential to our commitment to improving our standards, which allows us to refine our skills, enhance the guests' experience, and ensure we exceed all expectations in the future. We want to learn more about your experience and will be reaching out to you soon so that we may make things right for you and demonstrate our true level of hospitality. Sincerely, Joseph Sarto Director of Food & Beverage
   

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7. J

   Jonathan

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Something seemed to have gone wrong with execution of their Thanksgiving dinner special. Service was exceptionally slow and food was below average in taste and preparation quality. We ordered a few items from the regular menu that were much better, hopefully this was an unfortunate one off.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on December 5, 2024

   Dear Jonathan, Thank you for sharing your experience. We appreciate the positive comments on our regular menu. However, we apologize for the challenges you encountered, especially during a special holiday. We hold ourselves to a high standard and strive to provide excellent service and flavorful meals in a timely manner, and we are truly sorry that we fell short during this occasion. Your feedback is essential to our commitment to improving our standards, allowing us to refine our skills, enhance the guests' experience, and ensure we exceed all expectations in the future. We want to learn more about your experience and will be reaching out to you so we may make things right for you and demonstrate our true level of hospitality. Sincerely, Joseph Sarto Director of Food & Beverage
   

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8. OT

   OpenTable Diner

   San Francisco

   1 review

   1.0

   1 review

   Dined on November 29, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They oversubscribed reservations far beyond what they could handle. A main course ran out before 7 pm. They seated us in a back room overlooking a filling station. No server appeared until we twice went to the front desk and complained. The food was cold and mostly tasteless.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on December 5, 2024

   Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you encountered during your visit, especially during a special holiday. We hold ourselves to a high standard and strive to provide excellent service and flavorful meals in a timely manner, and we are truly sorry that we fell short during this occasion. Your feedback is essential to our commitment to improving our standards, which allows us to refine our skills, enhance the guests' experience, and ensure we exceed all expectations in the future. We want to learn more about your experience and make things right for you; please contact us at 831-233-7907 so we may demonstrate our true level of hospitality. Sincerely, Joseph Sarto Director of Food & Beverage
   

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9. E

   Ernesto

   Central Coast

   1 review

   1.0

   1 review

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited over an hour even though we had reservations. Salad tasted to earthy (read dirt), they were out of the beef, the fish tasted burnt and bitter. Only thing that tasted good was the bread and after waiting a half hour we were told we could be charged extra.We will not be returning.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on December 5, 2024

   Dear Ernesto, Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you encountered during your visit, especially during a special holiday. We hold ourselves to a high standard and strive to provide excellent service and flavorful meals in a timely manner, and we are truly sorry that we fell short during this occasion. Your feedback is essential to our commitment to improving our standards, which allows us to refine our skills, enhance the guests' experience, and ensure we exceed all expectations in the future. We want to learn more about your experience and will be reaching out to you soon so that we may make things right for you and demonstrate our true level of hospitality. Sincerely, Joseph Sarto Director of Food & Beverage
   

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10. K

    Kirsten

    Portland

    1 review

    1.0

    1 review

    Dined on November 29, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    We went for the Thanksgiving menu, a special 3-course offering. We had 6:45p reservations but it seemed there was no plan for where to seat us. We were lead to a cold, dark table on the patio, away from the heat lamps and without a candle or light source to read our menus. The atmosphere was very disgruntled and after a short while we picked up on why....orders kept being delivered to the wrong tables and returning to the kitchen. Our waitress confirmed what we ordered multiple times, trying to keep us straight from the others. We were told one of the dishes we ordered had ran out (45 min after ordering) so we ordered an alternative and then both the dishes showed up...which was great because the alternative dish was awful. To top off the chaotic night, the family dining next to us had the barkiest dog ever and they couldn't keep it under control. Our bill was very high for a very sub-par experience.
    

    Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on December 5, 2024

    Dear Kirsten, Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you encountered during your visit, especially during a special holiday. We hold ourselves to a high standard and strive to provide excellent service and flavorful meals in a timely manner, and we are truly sorry that we fell short during this occasion. Your feedback is essential to our commitment to improving our standards, which allows us to refine our skills, enhance the guests' experience, and ensure we exceed all expectations in the future. We want to learn more about your experience and will be reaching out to you soon so that we may make things right for you and demonstrate our true level of hospitality. Sincerely, Joseph Sarto Director of Food & Beverage
    

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