Giada - The Cromwell Las Vegas

Review summary

1. CO

   ChrisO

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We booked the guaranteed window seating experience for 7:30 and arrived 10 minutes late. Checked in and were told our table would be available shortly. 20 minutes passed and we were told sorry but the people in our table had not left but they would be leaving soon. I asked if we could wait at the bar and bill our drinks to the table while we waited and was told absolutely. After our drinks were served we were presented a bill and told the bartender we would be billing our table and he said we kindly ask to close out tabs at the bar and I said the hostess said we could do that and he nodded and left. After 30 minutes at the bar we are finally seated at a table that was across the aisle from the window. And waited 10 minutes before a server came to take drink orders. We talked amongst ourselves contemplating if we actually were at the table that we booked and when the server returned 5 minutes later we asked him and he acknowledged that it was not the window experience seat we booked. Now in order to reserve that table we had to agree to a minimum spend and confirmed that when checking in assuring $500+ for the table. The manager came over and was very nice and apologized and said we would be moved to the window table as soon as it was available. Meanwhile we are sitting here watching a group of 3 lady’s sitting at a table (our table) chatting away not eating, drinking or ordering anything, they already had their leftovers packed up. A member of the Giada’s staff sits down with them (looked like a chef in a black shirt) and talks for at least 10 minutes and we assumed it was a family member based on the conversation then leaves. It’s already after 9pm and we had a 7:30 reservation. After about another 10-15 minutes they finally leave and the table is cleaned and we are moved to that table. Now it’s almost 9:30, 2 hours after our reservation time. We secured the time/table with credit card that would get charged if we didn’t show so we expected it to be honored.
   

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2. K

   Kellie

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christopher was an excellent server. Food was amazing! We were a party of two and split the anniversary samplers. Outstanding!! 10 out of 10. Would recommend!
   

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3. OT

   OpenTable Diner

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous views, excellent service. Awesome food Arugula Salad, Bacon wrapped dates, NY strip and Risotto were fantastic!
   

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4. OT

   OpenTable Diner

   Mississippi

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great meal and service at Giada’s. Never been disappointed!
   

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5. A

   Abigail

   VIP

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lemon Spaghetti and tiramisu were to die for! Definitely will be back again!
   

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6. S

   Stephen

   VIP

   San Antonio

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing. Great service for our last minute business meeting.
   

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7. M

   Matt

   San Antonio

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was amazing. We got the rigatoni and the pasta with the big cheese wheels! Both were so delicious! The ambiance was nice as well.
   

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8. C

   Chuck

   Unspecified

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been to a lot of restaurants in Vegas and I have to say we absolutely loved this place! The food was absolutely spectacular!!! Giada's will now become one of our regular stops every visit to Vegas.
   

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9. V

   Veronica

   Orlando

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Carlos was not attentive as a server. Had to wait 30 minutes to order. He did not check on us until we finished our meal. My lemon spaghetti came out cold and I wanted to have it warmed but couldn’t as he kept rushing past us without checking on us. Needed more wine and water but finished meals before water came and decided to go somewhere else for more drinks after. Was planning on having dessert and cappuccino there as well but was given the bill and not offered dessert.
   

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10. OT

    OpenTable Diner

    Nashville

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    All around amazing. Second visit and will definitely come back.
    

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