Granite City Food & Brewery - Schaumburg

Review summary

1. P

   Phaedra

   Chicago

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Always good food however the service during lunch is not good. Super slow. It took us 30 minutes to get our food after waiting 5 minutes for someone to appear to seat us. Seems like they had 1 server for 1/2 of the floor.
   

   Granite City Food & Brewery - SchaumburgResponded 6 days ago

   Hi Phaedra, Thank you for sharing your experience at Granite City Brewery. I’m pleased to hear you enjoyed the food, but I apologize for the slow service during your lunch visit. Your feedback regarding the staffing issues is important, and I will ensure our team looks into this matter to improve our service. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding!
   

   Is this helpful?

   Report
2. B

   Brian

   Chicago

   4 reviews

   1.0

   4 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Server was rude. We were sat right by the kitchen. Couldn’t hear music even though you can pay to play songs. The beer was warm and the food was cold.
   

   Granite City Food & Brewery - SchaumburgResponded 6 days ago

   Hi Brian, I’m truly sorry to hear about your recent experience at Granite City Brewery. It’s disappointing to learn that our service and food quality did not meet your expectations. Your feedback regarding the server's attitude and the temperature of the beer and food is important to us. We will look into these issues with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope you might consider giving us another chance for a better experience in the future. Best, Granite City Brewery Management
   

   Is this helpful?

   Report
3. N

   Nadine

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Service was top notch. Their cocktails are very creative.
   

   Granite City Food & Brewery - SchaumburgResponded on December 9, 2024

   Hi Nadine! Thank you for your fantastic review of Granite City Brewery! We're thrilled to hear that you enjoyed the great food and top-notch service, as well as our creative cocktails. Your kind words inspire our team to continue delivering exceptional experiences. We look forward to welcoming you back soon for another wonderful meal! Cheers!
   

   Is this helpful?

   Report
4. J

   Joel

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were excellent. Good-sized portions at reasonable prices.
   

   Granite City Food & Brewery - SchaumburgResponded on December 9, 2024

   Hi Joel! Thank you for your wonderful review of Granite City Brewery! We're thrilled to hear that you enjoyed the food and service, and that our portions met your expectations. Your positive feedback inspires our team to continue delivering great experiences. We look forward to welcoming you back soon for another delicious meal! Cheers!
   

   Is this helpful?

   Report
5. M

   Marjorie

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Not recommended. Went for Thanksgiving buffet. Had a late seating time which could partially explain quality of food. No carving station just pre-cut turkey & some type of beef. The only green vegetable offered was dried up green beans with some onion straws on top. Stuffing was glue-like & not good. Dessert consisted of sad looking flat pre-cut pieces of pumpkin & pecan pie cut in strange different sizes.
   

   Granite City Food & Brewery - SchaumburgResponded on December 2, 2024

   Hi Marjorie, I'm sorry to hear that your Thanksgiving buffet experience at Granite City Brewery did not meet your expectations. We strive to provide a satisfying dining experience, and your feedback regarding the food quality is important to us. We will take action to look into your concerns with our team. Thank you for sharing your thoughts, and we hope you might consider giving us another opportunity to serve you better in the future.
   

   Is this helpful?

   Report
6. J

   Judi

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Thanksgiving All You Can Eat Buffet was OUTSTANDING!! Food was delicious. Service was great. Definitely going to be an annual tradition
   

   Granite City Food & Brewery - SchaumburgResponded on November 29, 2024

   Hi Judi! Thank you for your outstanding review! We’re thrilled to hear that you enjoyed the Thanksgiving All You Can Eat Buffet at Granite City Brewery. It's wonderful to know that both the food and service exceeded your expectations. We truly appreciate your feedback and are delighted that you plan to make this an annual tradition. Our team looks forward to welcoming you back for more delicious meals and great experiences in the future! Cheers!
   

   Is this helpful?

   Report
7. E

   Elizabeth

   Chicago

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We Do not go out for Thanksgiving, we cook and stay home. But as the sole remaining cook in my immediate family, it has become "too much" with recent knee problems. Not knowing where to go for best experience as well as a Turkey meal, I did online research and Granite city came up. The variety of your buffet + the decent price made you my 2nd choice. My 1st choice was close to home and I've heard great reviews by friends about their food and especially Thanksgiving buffet. But my brother and Fiance were not sure of time the could arrive, so last minute reservations were too late. Granite city had various times open, so I took a chance. Turned out great! It wasn't too busy.(we hate crowds) the food was excellent, fresh and refilled often...and the price was well worth it! My favorite foods were 1. The stuffing 2. The salmon and 3. Sweet potatoes. My brother and Fiance loved everything especially Turkey, mashed potatoes, pot roast and stuffing. Thank you for a wonderful Thanksgiving meal and experience!
   

   Granite City Food & Brewery - SchaumburgResponded on November 29, 2024

   Hi Elizabeth! Thank you for your wonderful review! We're thrilled to hear that you had a great Thanksgiving experience at Granite City Brewery. It's fantastic that you enjoyed the buffet and found the food to be excellent, especially the stuffing (also my personal favorite), salmon, and sweet potatoes. Your feedback is invaluable to us and motivates our team to keep delivering high-quality experiences. We appreciate your support and hope to welcome you back for more delicious meals in the future! Cheers!
   

   Is this helpful?

   Report
8. s

   siu

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 3

   Going out for Thanksgiving dinner with my family. We knew there was buffet but Also received a menu with drinks and other entrees in case we didn’t want to do the buffet. We were told to go take a look and make a decision. When we came back to our table, we were told that the buffet was the only option. We had no choice but to stay for the buffet or leave hungry with no holiday dinner. The meal was very typical old traditional Thanksgiving meal with no other extras. It was totally not worth what we paid BUT had no other choice. Either starve or stick with it.
   

   Granite City Food & Brewery - SchaumburgResponded on November 30, 2024

   Thank you for your review, Siu! We're glad you chose Granite City Brewery for your Thanksgiving dinner, but we're sorry to hear about the confusion regarding the buffet and menu options. Your feedback about the meal experience is important to us, and we'll certainly look into this situation to ensure a better experience for future guests. We appreciate your input and hope to welcome you back soon for a more enjoyable visit!
   

   Is this helpful?

   Report
9. K

   Kim

   Chicago

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for Thanksgiving buffet dinner. The food was good and was refilled promptly. Service was excellent. Our dishes were cleared promptly and drinks were refilled very quickly.
   

   Granite City Food & Brewery - SchaumburgResponded on November 30, 2024

   Hi Kim! Thank you for your wonderful review! We're so glad to hear that you enjoyed the Thanksgiving buffet at Granite City Brewery and that our team provided excellent service. It's great to know the food was promptly refilled and your dishes were cleared efficiently. Your feedback is truly appreciated, and we will continue to strive to make every dining experience exceptional. We look forward to welcoming you back soon for another fantastic meal!
   

   Is this helpful?

   Report
10. T

    Tim

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on November 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Everything tasted very good ... could use the dark meat from the turkey and gravy was very salty Check salt next time and put that dark meat out Thank you
    

    Granite City Food & Brewery - SchaumburgResponded on November 29, 2024

    Thank you for your feedback, Tim! We're glad to hear that you enjoyed the taste of your meal. We appreciate your comments regarding the turkey and gravy. Your suggestions about checking the saltiness and including more dark meat will be shared with our kitchen team as we strive to improve our offerings. We value your input and hope to provide you with an even better experience next time at Granite City Brewery!
    

    Is this helpful?

    Report